NRF 2019: Retail's Big Show Shaye C. Anderson, Director, Program Management, Customer Experience, Nordstrom, Inc. Jeff Halverson, VP, Store Operations and New Store Development, Ulta Beauty Karen Voelker, Global Lead, Customer Innovation Network, Accenture

1. Store tour: Best technology integrated stores in NYC
Monday, January 14 10:15 am – 10:45
am
Karen Voelker
Global Lead, Customer
Innovation Network
Accenture
Jeff Halverson
VP, Store Operations and
New Store Development
Ulta Beauty
Shaye C. Anderson
Director, Program
Management, Customer
Experience
Nordstrom, Inc.

2. THE EMERGING RETAIL INTEGRATED MARKETPLACE
Persistent connection wherever we work, play, and live
Influence comes to whomever is present in the moment of
desire.
ONE CLICK EVERYWHERE
2

3. ENABLING THE
MOMENTS THAT
MATTER
STORE OF THE
FUTURE
STORE
OF THE
FUTURE
Personalized
Cross Selling
On Demand
Customer Care
(video, chat)
Video
Analytics
Guided Buying with
Telepresence Support
Universal Cart
& Wish List
Appointment
Scheduling
RFID
Magnetometer & Beacons
GPS & Location Services
Bluetooth
Biometric Technology
Robotics & Automation
iOT
AR
Kiosks, Lockers &
Detaggers
Cameras & Video
Surveillance
Footfall & Traffic Analysis
AI Search
AI & Data Analysis
Telepresence
Chatbots & Messaging
Content Management
Universal Cart
Mobile Wallet
DIGITALENABLERS
Product
Customization
KEY THEMES:
PERSONALIZED
AUTHENTIC
TRIBAL
In Home Voice
Assistance
Scan-and-Go
Mobile App
Order
In-Store
Product Availability &
Location Information
Self-Service
Interactive
Expert-Driven
Community
Mobile
Checkout
Integrated
Social
Media
Capabilities
Educational
Special Events
User Generated
Content
3

4. 4
DO YOU KNOW WHAT
MOMENTS
MATTER
TO YOUR CUSTOMERS
IN YOUR STORES?

37. 39 Bond St, NewYork, NY 10012
REFORMATION

40. STARBUCKS ROASTERY RESERVE
39 Bond St, NewYork, NY 1001261 9th Ave NewYork, NY 10012

43. 648 5th Avenue NewYork, NY 10019
NIKE HOUSE OF INNOVATION 000

48. 766 6th Ave, NewYork, NY 10010
FAIRWAY MARKET

50. 72 Spring St, NewYork, NY 10012
AMAZON 4 STAR

52. 225Varick St, NewYork, NY 10014
SHAKE SHACK INNOVATION KITCHEN

54. CONVERSE
560 Broadway, NewYork, NY 10012

56. MANGO