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How	Global	Trends	are	Shaping	the	Retail	
Technology	of	the	Future	
Michael	Grange,	VP	of	Digital	Business	Development,	gloodoo
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Your presenter today is…
Michael Grange
Di VP of Digital Business Development
gloodoo.com (booth #621)
Advisory Board for Sensing Feeling
sensingfeeling.com
@mdgrange @mygloodoo
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Global Trends
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Global Trends
Consumer Convenience
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Global Trends
Personalisation
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Global Trends
Economic & Political Unrest
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Everyone wants a
fair opportunity
to get on… but
are they really
getting it?
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
What does this mean for retail technology?
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
What does this mean for retail technology?
Satisfaction
Event Integration
Humanised Big Data
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
What does this mean for retail technology?
Satisfaction
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Employee
vs.
Consumer
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Employee
&
Consumer
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Employee
&
Consumer
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Employee
&
Consumer
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
What does this mean for retail technology?
Event Integration
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Social engagement
Aftersales support
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
What does this mean for retail technology?
Humanised Big Data
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Events with context
to make data
understandable
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
Events with context
to make data
understandable
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
If people are driving the global trends, then
it’s imperative that they have access to the
tools to enable them to embrace the
evolution.
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
If consumers & employees are driving the
global trends in retail, then it’s imperative
that they have access to the tools to enable
them to embrace the evolution.
Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
“Do what you do so well that they will want
to see it again, and bring their friends.”
Walt Disney

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How Global Trends are Shaping the Retail Technology of the Future