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Creating MEaningful Experiences - Unifying Digital Journeys

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Veröffentlicht am

Exhibitor Insights session. Monday, January 16, 2017
Creating MEaningful Experiences - Unifying Digital Journeys
Hari Shetty, Wipro'
Dawn Gillis, 7-Eleven, Inc.
George Anderson, RetailWire
Ratnakar Lavu, Kohl's

Veröffentlicht in: Einzelhandel
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Creating MEaningful Experiences - Unifying Digital Journeys

  1. 1. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Creating “ME”aningful Experiences – Unifying Digital Journeys HARI SHETTY, Global Head of Retail, Wipro DAWN GILLIS, Sr. Dir. IT Operations and Customer Service, 7-Eleven, Inc. GEORGE ANDERSON, Editor-in-Chief, RetailWire RATNAKAR LAVU, CTO, Kohl’s
  2. 2. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Creating ‘ME’aningful Experiences – Unifying Digital Journeys GEORGE ANDERSON Editor-in-Chief RetailWire DAWN GILLIS Sr. Dir., IT Operations and Customer Service 7-Eleven, Inc. RATNAKAR LAVU Chief Technology Officer Kohl's HARI SHETTY Global Head of Retail Wipro Limited
  3. 3. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 DIGITAL DISRUPTION
  4. 4. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17
  5. 5. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 CUSTOMER DATA An overwhelming majority of retailers "strongly agree" that leveraging customer data to improve the in-store experience is a key investment area...
  6. 6. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 CUSTOMER DATA An overwhelming majority of retailers "strongly agree" that leveraging customer data to improve the in-store experience is a key investment area... And yet fewer than half are collecting customer data beyond name, address, email and transaction history.
  7. 7. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 TOOLS & TECHNOLOGIES Retailers prioritize real-time inventory visibility and in-store pickup/returns of online orders as instrumental to better customer-centric store experiences.
  8. 8. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Retailers find a variety of supply chain capabilities — from intelligent fulfillment to predictive analytics — “very or extremely important” for unifying the customer journey. SUPPLY CHAIN
  9. 9. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 Inventory turnover is cited as the most common metric used to gauge supply chain efficiency, although fill rate, on- time shipping rate and supply chain cycle time are gaining traction. SUPPLY CHAIN
  10. 10. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17 CHALLENGES Retailers cite most frequently, limited resources and difficulties integrating other new or legacy systems.
  11. 11. Retail’sBIGShow2017|#nrf17Retail’sBIGShow2017|#nrf17

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