Week 9 Managerial Communication

Nathan Eva
Nathan EvaLecturer um Monash University
MGF1100: Managerial Communication

Week 9:
Managerial Communication:
Leading & Guiding

www.monash.edu.au
Your Tutor (me)

Nathan Eva
– nathan.eva@monash.edu
– 9903 4065
– Building N Level 5 Room 14
– www.slideshare.net/nathaneva

www.monash.edu.au
2
Assignment 2
• Group Assignment
> Group Presentation and Individual Essay

• Due Week 10 during tutorial
• Worth 25%
> Group Presentation (10%) Individual Essay (15%)

•
•
•
•

10 minute presentation
1500 words for the essay (8 references)
Peer evaluation forms
Due next week
www.monash.edu.au
3
Assignment 3
•
•
•
•

Persuasive Presentation
Weeks 3-11
Worth 10%
10 minute presentation

www.monash.edu.au
4
Feedback
• What feedback can you give to the unit?
• Is there anything you like / Don’t like?
• How can Viv and myself improve?

www.monash.edu.au
5
SETU
• Student Evaluation of Teaching and Unit
• Telling Monash what is good and bad
• 1-7 scale (but check – 6 used to be I haven’t been to class
and 7 was not assessable)

• More importantly you can say how much you love me
• Or not love me if that is the case….
• Helps me improve
• Helps me get jobs =)

www.monash.edu.au
6
Feedback

Think of a time when you felt you needed to give someone
feedback. Maybe a team member not participating or contributing
to important team presentations or something similar.
–
–
–
–
–
–

What kind of feedback did you provide?
What exactly did you say?
How did the person react?
Were you successful in getting your points across?
Did you achieve what you had hoped?
Is there a way you could have improved the quality of the
interaction?

www.monash.edu.au
7
Feedback

www.monash.edu.au
8
Feedback
• Get into group and what would you do:
– Coaching
– Counselling or
– Discipline

• What steps will you use?

www.monash.edu.au
9
Feedback
• Explain the reason for the discussion
• Ask open-ended questions to elicit the employee’s thoughts
and feelings and paraphrase
• Encourage the employee to identify alternatives to solve the
problem
• Encourage the employee to consider the consequences of
each alternative
• Provide support and/or resources when appropriate
• Refer to the employee to HR if necessary
• Summarise key points

www.monash.edu.au
10
Coaching, Counselling & Disciplining
•
•
•
•

Mini Case Study Print Out
Groups of 3
Select one case study
One for each role and one observer

•
•
•

Debrief by giving the feedback
What approach was used by the interviewers?
How might you do things differently next time?

www.monash.edu.au
11
Exam Questions
•

Get in your groups.

•

One question per group.

•

Teach us the exam.

www.monash.edu.au
12
Take some time
•

To chat about your group assignment

•

When are you going to meet?

•

Do you have any new ideas?

www.monash.edu.au
13
Assignment
due next
week
www.monash.edu.au
14
Next Week
• Print out Negotiating a Raise

www.monash.edu.au
15
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Week 9 Managerial Communication

  • 1. MGF1100: Managerial Communication Week 9: Managerial Communication: Leading & Guiding www.monash.edu.au
  • 2. Your Tutor (me) Nathan Eva – nathan.eva@monash.edu – 9903 4065 – Building N Level 5 Room 14 – www.slideshare.net/nathaneva www.monash.edu.au 2
  • 3. Assignment 2 • Group Assignment > Group Presentation and Individual Essay • Due Week 10 during tutorial • Worth 25% > Group Presentation (10%) Individual Essay (15%) • • • • 10 minute presentation 1500 words for the essay (8 references) Peer evaluation forms Due next week www.monash.edu.au 3
  • 4. Assignment 3 • • • • Persuasive Presentation Weeks 3-11 Worth 10% 10 minute presentation www.monash.edu.au 4
  • 5. Feedback • What feedback can you give to the unit? • Is there anything you like / Don’t like? • How can Viv and myself improve? www.monash.edu.au 5
  • 6. SETU • Student Evaluation of Teaching and Unit • Telling Monash what is good and bad • 1-7 scale (but check – 6 used to be I haven’t been to class and 7 was not assessable) • More importantly you can say how much you love me • Or not love me if that is the case…. • Helps me improve • Helps me get jobs =) www.monash.edu.au 6
  • 7. Feedback Think of a time when you felt you needed to give someone feedback. Maybe a team member not participating or contributing to important team presentations or something similar. – – – – – – What kind of feedback did you provide? What exactly did you say? How did the person react? Were you successful in getting your points across? Did you achieve what you had hoped? Is there a way you could have improved the quality of the interaction? www.monash.edu.au 7
  • 9. Feedback • Get into group and what would you do: – Coaching – Counselling or – Discipline • What steps will you use? www.monash.edu.au 9
  • 10. Feedback • Explain the reason for the discussion • Ask open-ended questions to elicit the employee’s thoughts and feelings and paraphrase • Encourage the employee to identify alternatives to solve the problem • Encourage the employee to consider the consequences of each alternative • Provide support and/or resources when appropriate • Refer to the employee to HR if necessary • Summarise key points www.monash.edu.au 10
  • 11. Coaching, Counselling & Disciplining • • • • Mini Case Study Print Out Groups of 3 Select one case study One for each role and one observer • • • Debrief by giving the feedback What approach was used by the interviewers? How might you do things differently next time? www.monash.edu.au 11
  • 12. Exam Questions • Get in your groups. • One question per group. • Teach us the exam. www.monash.edu.au 12
  • 13. Take some time • To chat about your group assignment • When are you going to meet? • Do you have any new ideas? www.monash.edu.au 13
  • 15. Next Week • Print out Negotiating a Raise www.monash.edu.au 15