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MGF3621: Organisational Change
Everything you hopefully
know by now (or at least will
before the exam)

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Exam
• Exam is worth 40%
• 5 sections
– 1 and 2; 3 and 4; 5 and 6; 7 and 8; and 9 and 10
• You must answer ONE in each section
– You cannot do 1 and 2 you must do 1 OR 2
• Each of the questions will have multiple parts
• Each question is worth 8 marks

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Exam
• Each sub-question will sat how many marks it is worth
• e.g. (a) Compare and contrast the analyser and pathfinder
consultation styles. (4 marks)
• 1 point for explaining analyser, 1 point for the contrast
• 1 point for explaining pathfinder, 1 point for the contrast

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Exam
• Set it out clearly.
• Double space your work
• I will be looking for key words – make them clear
• Underline the main ideas
• Unfreezing is xyz, Change is xyz, Refreezing is xyz
• The easier it is for me to read, the easier it is for me to find
you marks

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Exam
Now the bit you
have all been
waiting for

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Organisational Change
Organisational
Change
Organisational
Development
Strategic
Management

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Organisational Change
• Problem
• Consultant
• Diagnosis
• Intervention
• Everyone in theory should be happy…

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Week One - Introduction
Concept
• Two Broad Approaches to Change
• History of Change
• Scale of Change
• Steps to Change
Activity
• Lifeline

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Week Two – Planned Change & Sus
Concept
• Planned v Unplanned change
• Themes of OD
• Lewis Change Model
• The Big 3 Model
• Sustainability
Activity
• Lifeline
Theory
• Fenwick

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Week Three - Metaphors
Concept
• Metaphors
– Types
– Functions
– Criticism
• Lewin v Confucian
Activity
• Metaphors
Theory
• Lewis 3 phase model

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Week Four - Consultants
Concept
• Consultants
• External v Internal Consultants
Activity
• Consultancy Firms
Theory
• Harvey and Brown – OD Model for Change
• Schien 3 models
– Doctor Patient, Process Consulting, Purchase of Experience
• Consultant Styles
– Cheerleader, Pathfinder, Persuader, Stabiliser, Analyser
– Sir Harvey Jones’ Morgan Car Company

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Week Five – Gap Analysis
Concept
• Diagnosis
• What the problem is
• Gap / Metaphors
• Weisborad Model
Theory
• Force Field Analysis

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Week Six – Action Research
Concept
• Action Research
– How does it differ from pure research
– Criticisms
Activity
• Action Research
Theory
• Action Research

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Week Seven - Interventions
Concept
• What is an interventions
• Issues to consider when choosing interventions
• Example of an Intervention
Activity
• Action Research
Theory
• Action Research

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Week Eight – Organisational Learning
Concept
• What is Organisational Learning
• Types of Organisational Learning
• Senge’s Five Disciplines
– Personal mastery; Shared vision; Team learning; Mental
models; and Systems thinking
Activity
• Learning Cycle
– Accommodator, Diverger, Converger, Assimilator
Theory
• Kolb’s Experiential Model of Individual Learning

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Week Nine - Resistance
Concept
• Resistance to Change
• Managing Resistance to Change
Theory
• Kotter and Schlesinger (1980) six approaches
– Education and communication; Participation; Facilitation and
support; Negotiation and agreement; Manipulation and co-
operation; and coercion.
• Force Field Analysis
– Diagnostic Tool and Intervention
• Readings this week – Waddell and Sohal (1998) and Merron
(1993)

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Week Ten - Institutionalisation
Concept
• Institutionalisation
– What does it mean to
institutionalise and intervention
Theory
• Institutionalisation Processes
– Socialisation, reward allocation, diffusion…
• Indicators
– Knowledge, performance, preferences, values…
• Three types of organisational justice

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Week Eleven – Organisational Culture
Concept
• Transformational Cultural Change
• Strength of an Organisational Culture
• Levels of Organisational Culture
Theory
• Elements of Org Culture
– Routine, Rituals, Stories…
• Ways to bring about
– Vision, rewards, senior management commitment…
• Hard to manage

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Exam
• Main thing: Don’t get too cocky
• Go in and smash it
• and……

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Next Semester
• Come visit me in MGX3991 Leadership Practices and
Principles
• International Management
• …..I hope…..

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SETU
• Student Evaluation of Teaching and Unit
• Telling Monash what is good and bad
• 1-7 scale (but check – 6 used to be I haven’t been to class
and 7 was not assessable)
• More importantly you can say how much you love me
• Or not love me if that is the case….
• Helps me improve
• Helps me get jobs =)

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Honours
• Gives you an extra degree
• Get to look into a research topic of your choice – whatever
you are interested in:
– Sustainability in Car Manufacturing
– Nurses and Work Stress
– Malaysian Voting Preferences and Intention to Emigrate
• Puts you above your peers
• Increases communication skills – verbal and written
• Goes on your HECS

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Exam
GO WIN