1. NATALIE S. HEREFORD
Arlington, Texas 76006
214-690-9536
Hereford_natalie@yahoo.com
~My goal is to become one with a company in order to reach my long term and short term goals
with the hopes of growing and advancing to opportunities of management or beyond.~
PROFESSIONAL EXPERIENCE:
Exeter Finance Corp September 2015-Present
Sr. Lien Perfection Administrator/Consumer Fraud Research Specialist
• Manually data enter files as necessary and accurately maintain account numbers assigned to
booked loan packages
• Complete the construction and review of loan package files on a daily basis
• Prepare files and titles for delivery including a manifest
• Contact dealers and/or Department of Motor Vehicles for status of non-perfected liens.
• Complete Title applications, check requests and prepare overnight shipments for lost/duplicate
titles.
• Update lien perfection codes within the account maintenance system and file titles
• Process and post transactions via multiple avenues of receipt (i.e. lockbox, debit cards, ACH,
dealer, mail)
• Perform account maintenance as requested (i.e. extensions, due date changes, reversals, late fee
waivers)
• Complete Account Maintenance Correction Requests as received
• Prepare files for delivery to a third party when needed
• Assist with department projects as needed
• Process state to state and commercial to personal title transfers
• Title exceptions and corrections (customers’ names, odometer, VIN, Lienholder name, etc.)
• Process and send Non-Funded Lien Release for Deal that are not Funded or Not Booked
• Notarize Documents As Needed for Business
• System Knowledge Include Shaw Retail, Shaw Collections, Microsoft Outlook, Work , and
Excel, Internet, Calms, Smart Search Imaging, Lync and others significant to job functions
• Researching resolutions for fraud accounts for titles that are washed
• Filing claims to get lien added on titles where lien was fraudulently removed
• Speak with Investigators on behalf of company to give information about lien being removed
from title
• Gather supporting documentation for investigators
• Create letters and reports for fraud accounts
• Order Title History statements to track liens on titles
• Document the accounts as necessary for actions taken
• Work with other departments to get necessary information needed for investigations such as
locations of vehicles, account information, customer information, civil suits
• Investigate Lien losses
• Present documentation to legal to file suits on behalf of company
• Create Reports for Controlled and Uncontrolled Lien Loss Filings
• Request title histories and microfilms for state specific customers for proof of lien loss
• Create and update Policies and Procedures to job specific tasks for audits
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2. Prolifik Styles-Barber/Stylist Salon May 2014-Present
Business/Human Resource Manager
• Search several internet sites and social media sites for candidates to rent booths inside of business
• Schedule interviews with candidates to speak with about duties and capabilities
• Request pictures of work related to business
• Prepare salon workers profiles via Microsoft Excel
• Create Contracts and Duties and Responsibilities that are required of each booth renter
• Conduct background checks and reference checks for each candidate requesting to rent booth at
place of business
• Serve as the first contact for any questions that booth renters may have pertaining to business
• Ensure safety and policies and procedures are carried out by all workers within business
• Keep reports for utilities so that they are paid in a timely manner
• Upkeep licenses at business and ensure booth renters licenses are valid
• Maintain records for disciplinary actions and termination of contracts
• Order salon necessities and toiletries as needed for business
• Keep salon clean and free from hazardous materials
• Upkeep social media forums of salon and promote business needs
• Schedule events for stylist and barbers that may assist in building business (community service,
clothing and food drives, sponsor children in shelters, etc)
• Collect weekly rent from booth renters and calculate additional charges as needed based on
contract
• Present new ideas and business needs financially to business owner
CEC Entertainment, Inc. July 2015-September 2015
License Administrator-Contract thru Financial Additions
• Perform all duties and responsibilities in support of field services and operations to ensure all
locations remain operational without interruption. Supports the Corporate Objectives, including:
“If you are not serving the Guest, serve someone who is.”
• Responsible for license renewals for multiple locations in specified area of country, with working
knowledge of all renewals nationwide.
• Researching and resolving all of licensing issues, as they arise, by working with local City,
County, and State licensing agencies, as well as with local attorneys when required.
• Reporting of all restaurant manager changes, trade name changes and all corporate structure
changes and process completion of all changes.
• Maintenance of license tickler which monitors receipt of renewals, submittals dates, filing and
receiving of permits & licenses.
• Prepares check requests and maintains a check register; responsible for use and safekeeping of
credit card and maintain expense log
• Handles all aspects of violations including coordinating inspections, GM/DM/RM notification
and all related issues with follow-up to resolution
• Schedule and monitor Health and Liquor training for store managers and cast members
• Initiate health, liquor, and other inspections and related issues, including monitoring and follow-
up to resolution
• Assist with new store, expansion, remodel and game enhancement licensing, as needed
• Answer questions and assist field with issues related to licenses, inspections, certifications, and
violations etc.
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3. • Performs other duties and lends assistance to co-workers as directed by the immediate supervisor
or other members of our Corporate Management Team
• Technical skills and systems used: Word, Excel, Omni Form, MS Outlook, Typing/Data Entry
skills, Aloha, Workday, Internet Explorer
Arlington Independent School District October 2014-September 2015
GAP Behavior Support Specialist-Contract for 1 year thru AISD
• Support students in the classroom with behavioral issues
• Create visuals and reports for students that are under the GAP/SpED umbrella
• De-escalation for issues in the classroom
• Assist teacher with day to day activities for students such as lecture, grading papers, extra help
for students perform below grade level
• Assist front office with phones, attendance reporting, and creating QUMM folders for students
• Model for teachers and administrators tactics and plans to assist with children with behavioral
and SpED challenges in the classroom
• Assist on campus as needed by Administrator
Sierra Auto Finance Dallas, Texas October 2013 thru May 2014
Loan Servicing Specialist-Contract Position thru Express
• Processed Extension request and Due Date changes, create spreadsheets for several processes
such as checks received, misapplied payments, first payments, physical damage checks, charge
offs, etc.
• Released vehicle titles for retail loans that are Paid in Full or Total loss or requested by DMV
• Processed payoffs for retail and lease vehicles, buy back processes and unwinds, assess
repossession fees and liens, credit reporting on accounts’ portfolios
• Serviced Bankruptcy accounts
• Created reports for third party on Accounts to Report to Credit Bureaus 30/60/90 days
• Post insurance checks on total loss accounts
• Post auction checks and process required code changes
• Complete appropriate code changes when accounts go in or out of an Assign For Repossession
status
• Work department queues as specified by management
• Worked service requests for things such as Paid in Full letters, power of attorney letters,
statements, contracts, payment histories, and other documents pertaining to retail loans
• Worked with several different account types FiServ and Caprock; SARF SARF2 and SECORSE
portfolios
• Train others on Title and Lien Release Process
• Data entry (Excel spreadsheets, v-lookups etc.)
• Research and Correct misapplied payments
• Coordinate processes such as VLR calling and imaging to ensure other tasks run as needed
• Create power points for processes used for training manuals
• Provide feedback to Vice Presidents and Managers on systems used to make workload easier for
Specialists
• Recognize mistakes with revenue based on checks received, MoneyGram payments, Paymentus
payments, money order payments, automatic debits etc.
• Recognize transaction codes for types of payments and how to reverse
• Systems Used: Shaw Retail, Shaw Collections, Title Trackers, Money Gram, Paymentus, Wells
Lockbox, Payment Logs, Simply ELT, Unishipper
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4. Hyundai Capital America Plano, Texas July 2013 thru October 2013
Servicing Support Specialist-Contract Position thru Workway
• Processed Extension request, create spreadsheets for several processes such as checks received,
misapplied payments, first payments, physical damage checks, charge offs, etc.
• Released vehicle titles for retail and lease vehicles, assess property taxes for lease vehicles,
process payoffs for retail and lease vehicles, buy back processes and unwinds, assess repossession
fees and liens, credit reporting on delinquent accounts
• Worked service requests for things such as Paid in Full letters, power of attorney letters,
statements, contracts, payment histories, and other documents pertaining to lease and retail loans
Capital One Auto Finance Plano, Texas October 2012 thru April 2013
Senior Customer Service Representative-Contract Position thru Express
• Answered inbound calls and assisted customers with questions about their auto loans.
• Worked with systems where was able to tell customers whether or not they were approved for
extensions, due date changes, and promise to pays.
• Only handled accounts that were 3 days or less past due.
• Provided web support to customer by resetting passwords and security to ensure that customers
are able to login to online banking.
• Met metrics each month such as AHT, Customer Satisfaction Surveys, First Call Resolution, and
Quality.
Sprint Consumer Care Center Fort Worth, Texas Oct 2011 thru August 2012
Technical Support Specialist
• Answer inbound calls and assist customers in troubleshooting wireless devices, assist customers
with their devices and help them perform steps such as data restores and hard resets, set up
network tickets for towers that show to operate at less than 90% for voice and data
• Accessed different tools to troubleshoot these devices such iCare, CST, OMA DM, Network
Event Board, and Glance.
• Accessed tools to monitor our Sprint towers and to assist customers with service issues, basic
billing, take payments via credit cards and checks by phone explain charges and prorate on bills.
• Responds to telephone, written, or Internet-based inquiries of both basic and complex technical
nature supporting the company's products and services.
• Support is primarily related to external clients but may also assist and advise internal clients.
• Analyzes both routine and non-routine problems with wireless equipment, software applications,
and network performance to identify problem root cause and recommend corrective action.
• Some interactions may require deviation from standard screens, scripts, and procedures.
• Recommends solutions to customer questions which may require follow-up or escalation to a
higher level of expertise.
• Handles situations which require adaptation of response or research according to unique customer
situations.
• May orient, train, and support other employees. Maintains log of problems so recurring problems
can be reported to product or service development.
Time Warner Cable Irving, Texas September 2010 to Aug 2011
Customer Care Rep
• Time Warner Cable duties and responsibilities: Answer Inbound calls and answer questions
pertaining to bill. We use several systems such as Advanced Agent Desktop, Avaya, and CSG in
order to pull up account information pertaining to customer.
• Also have sales goals. Required to meet a sales quota per fiscal month.
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5. • Trouble shooting on internet cable and phone service. Send signals to cable modems, cable boxes,
and Voip equipment whenever customers are having issues with equipment or services.
• Set up PTP (Promise to Pays) and PDP (Post Dated Payments) for customers that had accounts in
Collections.
• Explain prorates with billing and past due accounts on a daily basis.
Mexia State Supported Living Center Mexia Texas August 2009 thru August 2010
Mental Retardation Assistant II
• Performs all job duties with the Agency’s mission, vision, and values in mind
• Identify individual’s strengths, needs, and goals.
• Ensures implementation of Individual Service Plans (ISPs) and documentations outcomes
• accurately and in a timely fashion
• Attend 24 hours per year, including mandatory trainings and staff meetings as
• assigned.
• Responsible for safeguarding participant and residence funds and completing
• appropriate documentation.
• _ Assist or perform aspects of personal care such as tooth-brushing, toileting, bathing,
• clothing, and feeding.
• Perform housekeeping duties such as vacuuming, shopping, laundry, and mopping.
• Drives agency vehicle and provides transportation to complete residence functions and
• transports participants to programs and appointments.
• Responsible for medication administration. Must maintain Approved Medication
• Personnel Status and adhere to policies and procedures relevant to medication
• administration.
• Act as an advocate for individuals in regard to community relations.
• Maintains and adheres to ethics of confidentiality
• Provide assistance with individual’s emotional issues and provide support and solutions.
• Report any incidents identified in the Incident Management Bulletin, safety issues, and
Work place injuries immediately.
• Performs any and all related tasks as assigned by the immediate supervisor
Mexia Police Department Mexia, Texas Feb 2006 thru Sept 2007
Fire/Police Dispatcher
• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and
hearing-impaired
• Translate information to the appropriate codes
• Determine and assign the level of priority of the call and enter the data into a computer-aided
dispatch system for radio dispatch purposes
• Perform emergency medical dispatch and crisis intervention services
• Ask vital questions and provide pre-arrival instructions for emergency medical calls
• Monitor and operate a radio console and computer equipment
• Receive and respond to a variety of emergency and non-emergency services and complaints
• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems,
provide information, dispatch emergency services, or refer callers to other agencies
• Dispatch and coordinate the responses of public safety agencies
• Identify appropriate number and type of equipment or apparatus to dispatch
• Enters and modifies information into local, state and national computer databases
• Monitor and respond to a variety of technical systems and alarms
• Determining the significance of the call and assigning the appropriate level of police resources
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6. • Collaborating with department supervisors to monitor and control the response of the police
officers
• Operating a Computer Aided Dispatch System (CADS) and other computer terminals
• Monitoring the location and the status of all police officers on patrol
• Ensuring compliance of all operating procedures and FCC regulations
• Receiving and processing calls either directly or through an enhanced 911 system
TECHNICAL TRAINING AND CERTIFICATIONS:
Navarro College Mexia, Texas
January 2008 to May 2009
Took 12 hours towards A.AS Criminal Justice
Received 11 college credits
McLennan Community College Waco, Texas
August 2012 to May 2013
Took 12 hours toward A. AS Criminal Justice
Received 9 college credits
North Central Texas College
August 2014 to January 2015
Took 9 hours toward Finance (Minor)
Received 9 college credits
Notary Public for the State of Texas
Commission Expires 11/18/2017
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7. • Collaborating with department supervisors to monitor and control the response of the police
officers
• Operating a Computer Aided Dispatch System (CADS) and other computer terminals
• Monitoring the location and the status of all police officers on patrol
• Ensuring compliance of all operating procedures and FCC regulations
• Receiving and processing calls either directly or through an enhanced 911 system
TECHNICAL TRAINING AND CERTIFICATIONS:
Navarro College Mexia, Texas
January 2008 to May 2009
Took 12 hours towards A.AS Criminal Justice
Received 11 college credits
McLennan Community College Waco, Texas
August 2012 to May 2013
Took 12 hours toward A. AS Criminal Justice
Received 9 college credits
North Central Texas College
August 2014 to January 2015
Took 9 hours toward Finance (Minor)
Received 9 college credits
Notary Public for the State of Texas
Commission Expires 11/18/2017
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