Tranzum Courier Service (TCS) is a domestic Pakistani courier company founded in 1983 that has expanded internationally. It has over 2000 locations across South Asia, 140 offices in Pakistan, and over 6000 employees. TCS' vision is to become a recognized regional and global logistics provider, focusing on the Middle East, Europe, and North America. Their mission is to encourage unconventional ideas and recognize new trends early. TCS offers various consumer, corporate, and international shipping products and services.

2. Group members
Nasir Mehmood
Sadia Ghaffar
Ali Akbar
Tooba Iqbal

3. Tranzum Courier Service

4. Historical Background
 Ever since its inception in 1983, TCS
Pakistan has continued to lead, the courier
and logistics service industry in Pakistan
through innovation, pioneering spirit,
commitment and passion.
Came as a domestic courier company.
Starting with just 25 shipments.

5. Introduction
TCS with its international look now caters
South Asia with over 2000 locations in
Pakistan. TCS Pakistan has also largely
helped redefine the very path and direction
for the entire industry to follow.
TCS has wide network of 140 offices
2 dedicated chartered planes including
Boeing 737, 187 fully equipped modern
satellite-tracked ground vehicles, 3000 plus
couriers and more than 6000 employees.

6. Mission and Vision
Vision
"TCS will be recognized and respected as
professional, innovative, profitable information,
and knowledge based logistics/services
enterprise, with the objective of growing into a
regional and global player, with emphasis on the
Middle East, Europe and North America“
Mission
"The TCS People will however be encouraged to be
open to unconventional ideas and services and
recognize new trends at very early stages

7. product
Products And Services
consumer
corporate
In Touch
Internatio
nal
express
Walk The
Talk
Insurance
TCS -
Ecom

8. Customer Relationship Management
In the Point of View Of TCS
• Price main concept
• Price conscious people
Types of Selling
situation found
most difficult
• Tell to the customer what
are your requirements
• Understands their needs
and then serve
Effective
approaches for
persuading a
customer

9. Conti…
Always say yes
They also tell
us our
weakness
Handle
Unhappy
Customer Give to support
from different
criteria
Example
How to
support
valuable
customer?

10. Conti…
Take too long to solve the issue customer
Tell them the process of
delivery, distance and
Provide all necessary
information
Response against the question not know the answer
Checking Create trust

11. Conti…

12. Issues
solution
by TCS
Channels
used by
TCS
• checking
• VOC
• Directly
serve
• All type of
cargo

13. Conti…
want customers to
self serve
• Example of Visa
• Asking him personally help
What you do for
your loyal
customer?
• Discount rate
• Know their family background
• Wish free of cost some their events services
• Give them chance get Luck Draw Prizes
• Alert every time through over online information delivery service about every new activity

14. Conti…
p
Is any of your client
service function
outsourced?
• No thing in the
world impossible
may be our access
difficult
• Tell them all process
: What happens if
data or system is
unavailable
• Telling them process
of work
• Do personally all
efforts to solve the
problem

15. Conti…
p
Describe strategy, especially
with regards to your CRM?
• Pro TCS customer software
Target customer
corporate, sector, Education All type Govt Agencies,
NADRA, Unemployed, import and export business
related

16. p
• Touch with us
• Get our services
What are the
criteria that
define good
customer
• Serve everyone
• We have a mission
of moving world
TCS Goals