1. NANCY OPPENHEIM
401 Sabal Palm Lane Phone: (678) 429-1118
Palm Beach Gardens, FL 33418 Email: firstname.lastname@example.org
A highly skilled Executive Assistant with an exemplary 13 years of excellence as an administrative
assistant and travel administrator possessing a unique blend of administrative skills and
training/technical writing background. A highly motivated team player with superior
communication skills and a demonstrated capacity for providing comprehensive support for
executive level staff, as well as an independent thinker adept at developing and maintaining
processes that are cost saving and efficient.
KNOWLEDGE & EXPERIENCE
Resolving internal audits
credit card program
Improved procedures forVAT (Value Added Tax) reclamation to increase annual refunds.
Coordinated all aspects of new corporate credit card launch.
Successfully planned 4 day offsiteevent for 150 managers from US, Canada, Brazil, Mexico
Managed launch of twoexpense softwareprograms – Concur and ExpenseNet.
Reclaimed money due to company when internal expense report audits revealed errors .
HEIDELBERG USA, KENNESAW, GA 2003 - 2016
EXECUTIVE ASSISTANT TO CFO/ACCOUNTING DEPARTMENT
Efficiently supported CFO and his direct reports while effectively prioritizing and multi-
tasking in a busy, demanding environment.
Providedleadership and training when company transitioned to new online expense
reporting systems and new corporate credit card.
Supported travelers withcredit card limit modifications, assistance with compromised
cards, expense questions, enabling them to focuson their business objectives.
Commended by management staff forsuccessful conference - coordinating speakers,
menus, hotel arrangements, and conference materials.
Developed excellent vendor relationships affectingresponse time and support.
Submitted accurate reports (such as monthly fleet report) by month end deadline.
2. Nancy Oppenheim Resume, Page 2
Trained new users and provided expense reporting refresher training, reducing errors and
numbers of reports, resulting in a monetary savings forHeidelberg.
Collaborated withother staff members forimproved policies and procedures.
Other Professional Experience:
OUI, Atlanta, GA
Technical Writer/Master Trainer,
EDUCATION & TRAINING/CERTIFICATIONS
Fred Pryor Seminars
Excel, Managing Multiple Priorities
Queensborough Community College
Associate Business Administration