1. NANCY OPPENHEIM
401 Sabal Palm Lane Phone: (678) 429-1118
Palm Beach Gardens, FL 33418 Email: nanoppenheim@yahoo.com
EXECUTIVE ASSISTANT
A highly skilled Executive Assistant with an exemplary 13 years of excellence as an administrative
assistant and travel administrator possessing a unique blend of administrative skills and
training/technical writing background. A highly motivated team player with superior
communication skills and a demonstrated capacity for providing comprehensive support for
executive level staff, as well as an independent thinker adept at developing and maintaining
processes that are cost saving and efficient.
KNOWLEDGE & EXPERIENCE
 MicrosoftOutlook
 MicrosoftExcel
 MicrosoftPowerPoint
 Meeting organization
 Resolving internal audits
 MicrosoftWord
 SAP
 Concur
 Developing Vendor
Relationships
 ExpenseNet
 Managing corporate
credit card program
 Customer Service
 Presentation Skills
NOTABLE ACCOMPLISHMENTS
 Improved procedures forVAT (Value Added Tax) reclamation to increase annual refunds.
 Coordinated all aspects of new corporate credit card launch.
 Successfully planned 4 day offsiteevent for 150 managers from US, Canada, Brazil, Mexico
and Germany.
 Managed launch of twoexpense softwareprograms – Concur and ExpenseNet.
 Reclaimed money due to company when internal expense report audits revealed errors .
PROFESSIONAL EXPERIENCE
HEIDELBERG USA, KENNESAW, GA 2003 - 2016
EXECUTIVE ASSISTANT TO CFO/ACCOUNTING DEPARTMENT
 Efficiently supported CFO and his direct reports while effectively prioritizing and multi-
tasking in a busy, demanding environment.
 Providedleadership and training when company transitioned to new online expense
reporting systems and new corporate credit card.
 Supported travelers withcredit card limit modifications, assistance with compromised
cards, expense questions, enabling them to focuson their business objectives.
 Commended by management staff forsuccessful conference - coordinating speakers,
menus, hotel arrangements, and conference materials.
 Developed excellent vendor relationships affectingresponse time and support.
 Submitted accurate reports (such as monthly fleet report) by month end deadline.

2. Nancy Oppenheim Resume, Page 2
 Trained new users and provided expense reporting refresher training, reducing errors and
numbers of reports, resulting in a monetary savings forHeidelberg.
 Collaborated withother staff members forimproved policies and procedures.
Other Professional Experience:
OUI, Atlanta, GA
Technical Writer/Master Trainer,
1999-2003
BCS Technologies,Kennesaw,GA
Technical Writer/Trainer
1998-1999
EDUCATION & TRAINING/CERTIFICATIONS
Fred Pryor Seminars
Excel, Managing Multiple Priorities
Queensborough Community College
Associate Business Administration