1. NANCY M. LUONGO
Email: nmluongo@gmail.com
EDUCATION Drexel University MS Human Behavior/Services Management
Honor Society: Omicron Nu, Alpha Eta Chapter
Penn State University BA English/Writing
SKILLS PeopleSoft/Microsoft
 Training (Advanced) One on One, Classroom, Live Web/Remote
 Query Writing (Advanced)
 SQL (Intermediate)
 Application Designer (Intermediate)
 PeopleTools (Beginner)
 Excel (Advanced)
 Word
EMPLOYMENT Condé Nast Publishing: Bright House Networks Cable Division
Wilmington, DE 19802
PeopleSoft Business Process Manager/Analyst for Inventory & Procurement,
Aug 2005 to Present
• Completed 5 major bundle/upgrades current version is 9.1
• Oversee a team of 4 to 5 in house Business Process Analysts and
Developers plus additional outsourced resources and consultants
• Support Users for 7 Cable divisions nationwide with troubleshooting, and
workflow improvements relating to PeopleSoft Purchasing and Inventory
Stock/Issue/Costing
• Utilized PeopleTools to create Views and analyze code
• Created/Maintained Processing Jobs and Jobset to automate processing
and deliver report/notices through email or Report Manager
• Developed over 30 complex multi-level queries that perform calculations
which produce more complete analytical data.
• Created SQL statements to correct user errors without interfering with
relational data and processing
• Pinpointed numerous major PeopleSoft Database defects and reported
them to PeopleSoft for resolution which PeopleSoft acknowledged
• Developed 40+ Quick Reference How To documents for easy application.
• Developed Training classes in Financial Query, Purchasing, and Inventory
and delivered in-person or through Web to the division sites
• Consolidated 5 Item Masters into a Single Item Master and Converted
inventory from 14 warehouses
• Consolidated multiple Inventory Business Units from multiple PO/GL/AP
Business Units to operate under one PO/GL/AP Business Unit
• Assisted in Developing automation of Vendor Price Updates to bypass 3rd
party software
• Assisted in developing Excel to CI for Automated Requisitioning and
Vendor Inserts or updates
• Currently working with Integration Broker to convert Inventory to a 3rd
party system moving data into PeopleSoft for Financials recording.
• Traveled to Division Sites for in-person communication and mediation of
division practices and procedures
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2. Chester County: Department of Computing & Information Services,
West Chester, PA 19380
PeopleSoft Functional Analyst for Procurement & AP, May 2001 to Aug 2005
• Evaluated methods of operation, mediated between departments,
analyzed database abilities, recommended and implemented
improvements in the areas of purchasing, accounts payable, contracts,
and vendor maintenance
• Tested technical modifications to the PeopleSoft database
• Developed over 20 PeopleSoft database queries and assisted in the
modification and improvement of existing reports
• Developed training programs and taught users acceptable County
procedures and correct PeopleSoft procurement applications from vendor
contact and data entry to payments and reports
• Created 50+ instructional and 25+ procedural documents and forms
including a glossary of PeopleSoft and purchasing/AP terms
• Directly assisted in resolving Help Desk calls relating to PeopleSoft, MS
Office, and MS Windows operations
• Researched system enhancement modifications including ACH
• Significantly reduced purchasing and AP interdepartmental workflow
problems through teamwork, communication, training, and reports
Administrative and Training Coordinator, December 1999 to May 2001
• Developed an accounting system and maintained over 11 budgets totaling
$11.9 million, each containing up to 20 accounts
• Managed the processing, procurement and payments of computer
hardware, software, and department supplies/equipment totaling in excess
of $1 million
• Managed the contracts and payments for 24 IT consultants with
expenditures over $3 million and acted as liaison between the department
and over 20 consulting firms
• Managed the payroll and HR functions for a staff of over 70 including
expense reports, evaluations, and employment/release documents and
personnel communications
• Trained individuals and groups of employees on procedures and
applications of the PeopleSoft financial system
• Ran and analyzed various PeopleSoft reports and queries and reconciled
data between PeopleSoft and internal department systems
• Advised Management team on budget allocations
Chester County: Planning Commission, West Chester, PA 19380
Manager of Administration, December 1998 to December 1999
• Directly supervised a support staff of eight
• Oversaw the Personnel Administration of 38 employees including payroll
and benefit records
• Maintained a budget in excess of $1 million
• Ensured all purchases and payments through the PeopleSoft System
• Devised linked invoicing, accounting, and payroll spreadsheets for greater
speed and accuracy
• Facilitated and fostered all levels of departmental communications
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3. • Act as liaison between the department and other County departments,
vendors, and various agencies
EARLIER
EMPLOYMENT
Lancaster Coach Works, Inc., Wayne, PA 19087
Administrator, April 1996 to January 1998
• Balanced, posted, and inactivated customer accounts
• Posted and deposited payments in excess of $100,000/month
• Found and collected 90% of lost revenues
• Kept record of invoices/credits, accounts payable/receivable
• Resolved problems with accounts, customers, and vendors, and owner
Drexel University: Central Services, Philadelphia, PA 19104
Assistant Manager, December 1981 to August 1986
• Supervised print shop, word processing, bindery, and mailroom
operations with a staff of 14
• Wrote proposals which increased staff by 40% and upgraded staff,
equipment, and salaries by 15%
• Developed cost reports and pricing structures
• Organized and maintained accounts of $7,000/month each
• Restructured department strategies and work activities
• Assisted in annual budget preparation
• Contracted work with vendors when workload exceeded department
capabilities
• Improved work environment at minimal costs
Saint Joseph’s University, Evening College, Philadelphia, PA 19131
Admissions Counselor, September 1980 to November 1981
• Counseled applicants in academic and career planning
• Informed businesses of the University’s abilities to meet adult educational
and professional needs
• Contracted off-campus courses; assisted with projects
• Increased enrollments 20%
• Advised in transfer of credits
• Assisted in Registration of new enrollments
• Supervised secretarial and work/study projects
The Philadelphia School of Office Training, Philadelphia, PA 19103
Admissions Representative, July 1979 to September 1980
• Developed 50% of phone inquiries into personal interviews
• Enrolled over 200 fulltime students during first six months of employment
• Established good relations with educational centers and applicants
through referrals
Penn State University, Correspondence/Publications, Univ. Park, PA 16801
Assistant Editor/Proofreader, June 1978 to December 1978
• Edited rewrote, and coordinated course manuscripts
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4. • Assisted author in resolving manuscript problems
• Corrected master galleys and reproductions
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