1. NANCY HOLLING
502-367-8766
NAHNURSE63@AOL.COM
SUMMARY
Dependable Manager bringing experience and a focus on quality, compliance and safety. An
enthusiastic team player with a strong work ethic and excellent customer and communication
skills.
 Goal-oriented  Self-starter  Team Player
PROFESSIONAL EXPERIENCE
American Red Cross, Louisville, KY 1994-2015
Manager, Collections Compliance Support, 2014-2015
Supervised staff ensuring regulatory compliance with ARC, FDA, CFR and OSHA requirements,
problem management including root cause analysis and implementing corrective actions;
Hepatitis B vaccination program coordinator.
 Improved quality profile in both Louisville and Nashville, TN-based regions from high risk to
low/no risk in 6 months by implementing an Outlier Problem program working with individual
staff and reducing problems by 15%.
 Maintained a “no citation” record for Hepatitis B Vaccination program compliance for 2
years.
 Reduced Customer Concern response time from 45 days to 21.
Donor Services Manager, 2009-2014
Supervised all aspects of 60+ line staff employment including hiring, termination, and
compliance with company and blood collection policies and procedures.
 Designed a staff attendance program and decreased chronic absenteeism by 40% over a 3
year period.
 Regional point of contact for workman’s compensations cases; reduced off time by 50%
over a 2 year period by implementing an in-house light-duty program.
Education Specialist, 2001-2009
 Planned, implemented, coordinated, managed and audited all training for the Whole Blood
Collection Department; ensuredcompliance withall documentation and curricula completion in
the Learning Management System.
 Maintained a perfect record for no late Collections training over a 5 year period.
 Headed up the project team for implementation of a new education program when the
original facilitator took an unexpected leave of absence; transition was seamless and
implementation remained on time and on target.

2. NANCY HOLLING | 502-367-8766 | Page Two
EDUCATION / TRAINING
Bachelor of Science, Nursing
Midland University, Fremont, Nebraska
CPR Certification through 12/2017
.