1.
EMOTIONAND
MOODS

2.
NAME OR LOGO
WHAT WILL WE
LEARN?
2
Differentiate between emotions and moods
Identify the sources of emotions and
moods
Show the impact emotional labor has on
employees
Describe affective events theory
Describe emotional intelligence
Identify strategies for emotion regulation
Apply concepts about emotions and moods
to spesific OB issues

3.
NAME OR LOGO
WHAT ARE EMOTIONS ANDMOODS?
3
AFFECT
• Broad range of feelings that people
experience
• Can be experienced in the form of
mood or emotions
Emotions
• Caused by spesific events
• Very brief in duration (seconds or
minutes)
• Spesific and numerous in nature
• Usually accompanied by distinct
facial expresiions
• Action oriented in nature
Moods
• Cause is often general and unclear
• Last longer than emotions (hours and
days)
• More general (positive and negative
affect-that are composed of multiple
spesific emotions)
• Generally not indicated by distinct
expressions
• Cognitive in nature

4.
BASIC EMOTIONS
Happiness
Sadness
Surprise
Anger
Fear
Disgust
Emotions are too complex to be
easily represented on our faces
Emotions can not be interpreted
through vocalizations (such as
scream) the same way across
culture
Cultures have norms that govern
emotional expressions. E.g : smile
NAME OR LOGO 4

5.
AffectiveCircumplex
NAME OR LOGO 5

6.
The Function
of Emotions
Emotions have impact to Job Attitude 
Performance, OCB, turnover, Counterproductive
work behavior
DO EMOTIONS MAKE US IRRATIONAL?
• Emotions are critical to rational thinking
• Emotions provide contect for how we understand the
world around us
DO EMOTIONS MAKE US ETHICAL?
NAME OR LOGO 6
Moral judgement are largely based on feelings, rather
than on cognition. Even though we tend to see our
moral boundaries as logical and reasonable, not as
emotional

7.
SOURCES OF
EMOTIONSAND
MOODS
Personality
Time of Day
Day of the week
Weather
Stress
Sleep
Exercise
Age and Sex
NAME OR LOGO 7

8.
Emotional Displays
NAME OR LOGO 8
Felt emotions
Displayed emotions
Surface acting
Deep acting
EMOTIONAL LABOR
Emotional dissonance

9.
Affective event theory
• Model that suggests that workplace
events cause emotional reactions on the
part of employees, which then influence
workplace attitudes and behaviors
Emotional Intelligence
• Ability to detect and to manage
emotional cues and information
NAME OR LOGO 9

10.
OB APPLICATION OF MOODS AND EMOTION
Selection
NAME OR LOGO 10
Decision
Making Creativity
Motivation Leadership
Customer
Service
Job attitude
Deviant
workplace
behavior
Safety and
injury at
work

11.
Than
k You
Faizatul Hiqmah
faizatul@perbanas.ac.id