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Experience Design in Healthcare

James Senior
Sr. User Experience Designer, Global Business
Mayo Clinic
Confidential Mater...
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
The needs of the
patient come first
Drs. Will & Charlie Mayo 1860s

Experience Design in Healthcare. Confidential © Mayo C...
Inside Mayo Clinic

Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
User Journeys

Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Behavior Mapping

Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Design at Scale

Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Mobile Delivery

Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
Mobile Enabling Change

500

13,000

21%

Co’s Making Tracking
Tools (+35% 2012)

Health & Fitness
Apps Available

Trackin...
The Science of Change

+
Data Collection
& Aggregation
Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

...
Experience Design in Healthcare
Twitter @jamessenior
James Senior
Global Business, Mayo Clinic

Experience Design in Healt...
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NYC UXPA: WUD 2013 - James Senior (Part 6)

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Part 5 of a 6-person panel for NYC UXPA's World Usability Day 2013 - Healthcare: Collaborating for Better Systems.

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NYC UXPA: WUD 2013 - James Senior (Part 6)

  1. 1. Experience Design in Healthcare James Senior Sr. User Experience Designer, Global Business Mayo Clinic Confidential Material. Healthcare. the business documents, strategies, and supporting information in this presentation as confidential information. Experience Design in Please treat Confidential © Mayo Clinic 2013.
  2. 2. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  3. 3. The needs of the patient come first Drs. Will & Charlie Mayo 1860s Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  4. 4. Inside Mayo Clinic Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  5. 5. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  6. 6. User Journeys Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  7. 7. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  8. 8. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  9. 9. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  10. 10. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  11. 11. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  12. 12. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  13. 13. Behavior Mapping Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  14. 14. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  15. 15. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  16. 16. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  17. 17. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  18. 18. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  19. 19. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  20. 20. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  21. 21. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  22. 22. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  23. 23. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  24. 24. Design at Scale Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  25. 25. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  26. 26. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  27. 27. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  28. 28. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  29. 29. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  30. 30. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  31. 31. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  32. 32. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  33. 33. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  34. 34. Mobile Delivery Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  35. 35. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  36. 36. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  37. 37. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  38. 38. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  39. 39. Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  40. 40. Mobile Enabling Change 500 13,000 21% Co’s Making Tracking Tools (+35% 2012) Health & Fitness Apps Available Tracking their Health Using Technology Experience Design in Healthcare. Confidential © Mayo Clinic 2013.
  41. 41. The Science of Change + Data Collection & Aggregation Experience Design in Healthcare. Confidential © Mayo Clinic 2013. + Behavioral Science Medical Expertise Ongoing Support Coaches & Friends
  42. 42. Experience Design in Healthcare Twitter @jamessenior James Senior Global Business, Mayo Clinic Experience Design in Healthcare. Confidential © Mayo Clinic 2013.

Part 5 of a 6-person panel for NYC UXPA's World Usability Day 2013 - Healthcare: Collaborating for Better Systems.

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