Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. MMML, a merger between Mercuries Life Insurance and MassMutual Financial Group, and Standard Life Group, a large European finance company, use Novell ZENworks among other Novell Endpoint Management tools to meet their IT needs.

1. Novell End-User Computing
®
Success Stories
Endpoint Management / Financial Institutions
July, 2010

2. Novell Endpoint Management Benefits
®
Impact Success Stories
• Ensure users get the right applications, 14K PCs
Improve whatever device they use
user • Repair problems with minimal business impact
productivity 3K PCs
– reduce troubleshooting time by up to 50%
• Perform easier and faster application rollouts
– from 2 days to 2 hours 6K PCs
Lower IT • Execute fixes remotely
costs – cut travel costs by 50% 25K PCs
• Deploy new workstations quickly
– from 1 day to 40 minutes 11K PCs
• Stop data breaches
– avoid lawsuits of up to $3M
Mitigate • Reduce business risk and increase compliance
20K devices
risks - avoid over-spending on software licenses
12K employees
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Endpoint Management
®
We looked at several tools like IBM but found that Novell ZENworks ™
Configuration Management offered the best scalability and
5K devices manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a
new application...Novell ZENworks Configuration Management can get
the same job done in just 30 minutes. - Jan 2010
4K workstations
Using the asset management capabilities of Novell ZENworks
Configuration Management, we can quickly identify which workstations
14K workstations are ready to handle the migration to Windows 7. - Jan 2010
We selected Novell® ZENworks™ Configuration Management because
its patch management and asset management capabilities were far
2K employees superior to those of the Altiris solution. - Nov 2010
The real cost savings are in license control and management. ZENworks
Asset Management gives us a true indication of the licensing
required, so we no longer over-provision. - Jun 2009
20K devices
3 © Novell, Inc. All rights reserved.

4. Key Analyst Recognition
Novell Endpoint Management
®
Visionary, Magic Quadrant for PC Configuration Life
Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data
Protection, Sep 2009
Strong performer, Forrester Wave™: IT Asset Life-
Cycle Management, Q2 2009
“Organizations should definitely include Novell
ZENworks™ in their evaluations”, ZENworks, Apr
2010
“ZENworks™ Configuration Management is
particularly strong in the management of Linux-
based devices”, Jan 2009
4 © Novell, Inc. All rights reserved.

5. Press Presence
Novell Endpoint Management
®
With the recent enhancements to the [ZENworks ™] portfolio,
customers now have the tools to mitigate the risks that come
with large scale Windows 7 migrations including potential
data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist
Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch
management solution that scales nicely for any size
environment - Feb 2010
ZENworks Endpoint Security Management –
Certainly a strong product, as one would expect from Novell
- May 2010
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
5 © Novell, Inc. All rights reserved.

6. Endpoint Management In
Financial Institutions

7. 25K employees
Formed as a merger between Mercuries Life Insurance and the MassMutual Financial
Group, MMML employs 12,000 staff, operates from seven branch and administrative
offices across Taiwan, and has 13,000 field personnel and 1.4 million customers.
"We looked at solutions from several vendors, but none of them offered such a
comprehensive range of functionalities as Novell . We were also impressed with the
®
Apulse team's project management skills, working closely with our in-house team to
create and implement a solution that would meet our needs.”
Challenge Solution Results
Minimize low-level IT Novell ZENworks™ Asset Simplified administrative
administrative work Management workload in end-user
management by 80 percent
Reduce travel related to Also:
management of workstations Reduced business risk and
Novell Identity Manager increase compliance on
Improve transparency on software licensing
software licenses Novell SecureLogin
Partner: Apulse Technical
Communication, Novell Gold
Partner
7 © Novell, Inc. All rights reserved.
Updated July 2009

8. 20K devices
Standard Life Group is a large European finance company. In business for more than
180 years, it provides pensions, health insurance, banking and investment services to
seven million customers. The company has more than 11,000 employees worldwide.
"Novell provided a fantastically quick turnaround; it was an excellent collaboration,
®
both across different areas of the Shared Service Center and with Novell. The
technical expertise and commitment of the Novell consultants were crucial in
delivering this solution on time.”
Challenge Solution Results
Reduce waste in IT from Novell ZENworks™ Asset Eliminated over-provisioning
maintaining more licenses Management of software licenses
than needed
Also: Increased transparency and
Demonstrate better control accountability of software
over its complex desktop Novell eDirectory™ costs
infrastructure (over 20,000
devices) Improved Standard Life's
position when renegotiating
software licenses with
vendors
8 © Novell, Inc. All rights reserved.
Updated June 2009

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