Novell Endpoint Management benefits are to improve user productivity, lower IT costs, and mitigate risks. The Spring Independent School District of Houston, Texas, and the Medical College of Georgia, are two educational institutions that employ Novell Endpoint Management tools, such as Novell ZENworks and Novell Configuration Management, to meet their IT needs.

1. Novell End-User Computing
®
Success Stories
Endpoint Management / Education
July, 2010

2. Novell Endpoint Management Benefits
®
Impact Success Stories
• Ensure users get the right applications, 14K PCs
Improve whatever device they use
user • Repair problems with minimal business impact
productivity 3K PCs
– reduce troubleshooting time by up to 50%
• Perform easier and faster application rollouts
– from 2 days to 2 hours 6K PCs
Lower IT • Execute fixes remotely
costs – cut travel costs by 50% 25K PCs
• Deploy new workstations quickly
– from 1 day to 40 minutes 11K PCs
• Stop data breaches
– avoid lawsuits of up to $3M
Mitigate • Reduce business risk and increase compliance
20K devices
risks - avoid over-spending on software licenses
12K employees
2 © Novell, Inc. All rights reserved.

3. Customer Success
Novell Endpoint Management
®
We looked at several tools like IBM but found that Novell ZENworks ™
Configuration Management offered the best scalability and
5K devices manageability. - May 2010
With the old [Microsoft] solution, it could take up to two hours to install a
new application...Novell ZENworks Configuration Management can get
the same job done in just 30 minutes. - Jan 2010
4K workstations
Using the asset management capabilities of Novell ZENworks
Configuration Management, we can quickly identify which workstations
14K workstations are ready to handle the migration to Windows 7. - Jan 2010
We selected Novell® ZENworks™ Configuration Management because
its patch management and asset management capabilities were far
2K employees superior to those of the Altiris solution. - Nov 2010
The real cost savings are in license control and management. ZENworks
Asset Management gives us a true indication of the licensing
required, so we no longer over-provision. - Jun 2009
20K devices
3 © Novell, Inc. All rights reserved.

4. Key Analyst Recognition
Novell Endpoint Management
®
Visionary, Magic Quadrant for PC Configuration Life
Cycle Management Tools, Nov 2009
Challenger, Magic Quadrant for Mobile Data
Protection, Sep 2009
Strong performer, Forrester Wave™: IT Asset Life-
Cycle Management, Q2 2009
“Organizations should definitely include Novell
ZENworks™ in their evaluations”, ZENworks, Apr
2010
“ZENworks™ Configuration Management is
particularly strong in the management of Linux-
based devices”, Jan 2009
4 © Novell, Inc. All rights reserved.

5. Press Presence
Novell Endpoint Management
®
With the recent enhancements to the [ZENworks ™] portfolio,
customers now have the tools to mitigate the risks that come
with large scale Windows 7 migrations including potential
data loss and user downtime - Mar 2010
ZENworks Configuration Management – Finalist
Best Policy Management Solution, SC Magazine 2010 awards
ZENworks Patch Management – Solid patch
management solution that scales nicely for any size
environment - Feb 2010
ZENworks Endpoint Security Management –
Certainly a strong product, as one would expect from Novell
- May 2010
ZENworks Asset Management - Best Asset Management Solution
ZENworks Endpoint Security Management - Best Security Solution
5 © Novell, Inc. All rights reserved.

6. Endpoint Management in Education

7. Ready for Windows
7 migration
The Spring Independent School District serves more than 35,000 pre-kindergarten
through twelfth-grade students in a diverse and growing district near downtown
Houston. Spring ISD's IT department manages 14,000 PCs.
"Using the asset management capabilities of Novell ZENworks™ Configuration
®
Management, we can quickly identify which workstations are ready to handle the
migration to Windows 7. [Also] having a central location for generating reports
makes it easy to identify which assets aren’t being used, which could potentially
save us tens of thousands of dollars a year in software licenses.”
Challenge Solution Results
Resolve user issues as Novell ZENworks Cut workstation
quickly as possible, freeing Configuration Management troubleshooting time by
staff to focus on teaching about 50 percent
Partner: Identity Automation,
Improve resolution response Novell Platinum Partner Reduced reimaging time of
rates and drive down support 14,000 desktops each year
costs by more than 60 percent
Improved workstation
response time – users can
log in up to 40 percent faster
7 © Novell, Inc. All rights reserved.
Updated February 2010

8. The Medical College of Georgia is the 13th-oldest continuously operating medical
school and research center in the United States. The college has approximately 5,000
faculty, staff and residents, and more than 2,400 students.
"Our IT team is just too small to be spending much time traveling to various
locations. With Novell ZENworks™ Configuration Management, we can manage our
®
diverse academic environment without leaving their desks."
Challenge Solution Results
Reduce the burden of a Novell ZENworks Reduced travel time and
small IT staff to manage Configuration Management costs by 50 percent
nearly 6,000 desktops
across 65 buildings Also: Cut application delivery time
to a few hours
Novell Open Enterprise
Server Centralized management for
both Microsoft XP and Vista
SUSE Linux Enterprise
®
environments
Server
Novell Access Manager
Novell Identity Manager
8 © Novell, Inc. All rights reserved.
Updated April 2010

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