1. What RomComs didn't teach
me about
Incident Management
Ajuna Kyaruzi

2. @ ajunaky
Time to detect
Customer Impact duration
Incident Response duration
Incident
Incident
called
Impact
begins
Incident
stable
Impact
ends
Incident
resolved
Follow-up
IR
triggered Postmortem

3. @ ajunaky
Why Romcoms?

4. @ ajunaky
The Formula is a Known Secret

5. @ ajunaky
They are always running around airports (Liar Liar 1997)

6. @ ajunaky
Not old, Crazy Rich Asians (2018), still in airports/planes

7. @ ajunaky
Great lines

8. @ ajunaky
“IM is for tech, not people”?

9. @ ajunaky
Incident Command System

10. @ ajunaky
CRISIS
Audience is
let into
drama
MEET CUTE
Escalation
Incident
resolved
CONCLUSION
Movie
Starts End Credits
TENSION

11. @ ajunaky
Where RomComs
get it Wrong

12. @ ajunaky
Where RomComs
get it Wrong

13. @ ajunaky
Who takes responsibility?
Icons made by eucalyp from flaticon.com
Builds Up

14. @ ajunaky
Communication
Icons made by eucalyp from flaticon.com
Review & Reflect?

15. @ ajunaky
Incident Management succeeds at

16. @ ajunaky
Incident Command!
Icons made by eucalyp from flaticon.com
Incident Severities!

17. @ ajunaky
Communication
Icons made by eucalyp from flaticon.com
Post-Incident Reviews

18. @ ajunaky

19. @ ajunaky
Sometimes you can judge a book by it’s cover

20. @ ajunaky
Ajuna Kyaruzi
SRE & DevOps Advocate
ajuna@datadog.com
Icons made by eucalyp from flaticon.com