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NCVO webinar: Volunteering in a pandemic: Lessons from volunteering organisations

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Slides from a webinar broadcast on 15 July 2020, sharing what volunteering organisations have learned since the lockdown in March.

Watch the full recording here: https://www.youtube.com/watch?v=HyFbDAtHHQo

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NCVO webinar: Volunteering in a pandemic: Lessons from volunteering organisations

  1. 1. VOLUNTEERING IN A PANDEMIC LESSONS FROM VOLUNTEERING ORGANISATIONS 15 JULY 2020
  2. 2. WHO’S WHO? • Jo Maycock – Investing in Volunteers Programme Manager, NCVO • Jarina Choudhury – Volunteering Development Consultant, NCVO • Alison Germain-Martin, Volunteer Services Manager, Royal Liverpool & Broadgreen Hospitals
  3. 3. VOLUNTEERING IN A PANDEMIC We will: • Understand how local and national efforts have met Covid-19 challenges and opportunities • Explored how volunteering has adapted to the demands of the pandemic • Considered what needs to inform your recovery plans for volunteering BY THE END OF THE WEBINAR
  4. 4. HOW LOCAL AND NATIONAL EFFORTS HAVE MET COVID-19 CHALLENGES AND OPPORTUNITIES 4
  5. 5. LOCAL AND NATIONAL EFFORTS • NHS Responders • Voluntary and Community Sector Emergencies Partnership • Croydon Voluntary Action • Merton Mutual Aid FOUR EXAMPLES
  6. 6. LOCAL AND NATIONAL EFFORTS NHS RESPONDERS
  7. 7. LOCAL AND NATIONAL EFFORTS • Target of 250K volunteers exceeded x 3 • Community-based volunteer roles • RVS carried out ID checks for all volunteers • DBS checks only if role requires it • Volunteers put themselves ‘on duty’ using the app • >370,000 tasks carried out by June NHS RESPONDERS’ ACHIEVEMENTS
  8. 8. NATIONAL AND LOCAL EFFORTS VOLUNTARY AND COMMUNITY SECTOR EMERGENCIES PARTNERSHIP
  9. 9. LOCAL AND NATIONAL EFFORTS • Volunteers were referred to the VC from other organisations, statutory included • Rapid deployment of new volunteers • Set up a phoneline within 2 days lockdown • Companies helped to place volunteers • Croydon Volunteer Centre coordination role around food distribution between food banks • Support to Mutual Aid Groups • Befriending schemes to continue CROYDON VOLUNTARY ACTION
  10. 10. Life Pre-Covid • 2 ft staff, 3 part time • Specific volunteering programmes • Core grant cut from £70K to £40K • 120 volunteers registered Life March to June • Same staffing level • In first week DBS/ID checked new volunteers, trained them, placed them • Set up new helpline within 2 days • 600 volunteers registered • Food distribution LOCAL AND NATIONAL EFFORTS CROYDON VOLUNTARY ACTION
  11. 11. Take the first poll…
  12. 12. Since the lockdown, have you joined a mutual aid group or a local neighbourhood network?
  13. 13. LOCAL AND NATIONAL EFFORTS MERTON MUTUAL AID
  14. 14. VOLUNTEERING ACTIVITY Connecting the community and sharing information
  15. 15. Challenges • Personal safety, health, safeguarding, data protection and vetting • Bureaucracy of formal structures • Digital inequality • Members using the group for personal gain • Rise in food insecurity • Rise of misinformation, isolation and wellbeing issues Impact • Barrier to mobilising volunteer effort • Gap in services to meet immediate needs • Limited access to support and services • Distracting political and personal commentary • Unable to meet demands • Spike in adverse community wellbeing LOCAL AND NATIONAL EFFORTS MERTON MUTUAL AID
  16. 16. LOCAL AND NATIONAL EFFORTS • Soft volunteering approach – non-regulated volunteer activities • Easy to understand, minimal but vital and relevant guidance for volunteers • Personal safety advice for community members receiving support • Dialogue and partnership working with local council and voluntary sector organisations • General community engagement to boost moral • Focused action to support food poverty and digital inequality • The power of the informal volunteer to respond to immediate needs to address gaps in formal services MERTON MUTUAL AID
  17. 17. HOW VOLUNTEERING HAS ADAPTED TO THE DEMANDS OF THE PANDEMIC 18
  18. 18. HOW VOLUNTEERING HAS ADAPTED ● Created online COVID-19 destination for our audiences ● Regular COVID-19 mailing, including emails and alternative formats ● Provided opportunities for engagement, development, reassurance and ways to support ● Reviewed volunteer communications channels and tested new platforms to connect EXPERIENCES OF ORGANISATIONS
  19. 19. HOW VOLUNTEERING HAS ADAPTED • Simplified, quicker, recruitment processes • Adapting inductions • Social media • Micro/bite-sized volunteering • Linking micro-actions to ability to donate EXPERIENCES OF ORGANISATIONS
  20. 20. • Facebook Event page reached 948,100 people with 17,030 responses. • 4,021 unique photos of people enjoying a cuppa. • £44,000 for Guide Dogs life-changing services HOW VOLUNTEERING HAS ADAPTED EXPERIENCES OF ORGANISATIONS
  21. 21. INFORMAL FORMAL
  22. 22. RECOVERY PLANS FOR VOLUNTEERING 23
  23. 23. Take the second poll…
  24. 24. Have you risk assessed your volunteer roles?
  25. 25. RISK ASSESSMENTS Clinically extremely vulnerable Extremely vulnerable Self- isolating/shielding Everyone else RETURNING TO VOLUNTEER
  26. 26. RISK ASSESSMENTS RETURNING TO VOLUNTEER Individual’s health status Volunteer role Volunteer’s environment(s)
  27. 27. ALISON GERMAIN-MARTIN, VOLUNTEER SERVICES MANAGER, ROYAL LIVERPOOL & BROADGREEN HOSPITALS
  28. 28. LESSONS FROM VOLUNTEERING ORGANISATIONS Q&A
  29. 29. Information from NCVO: • For volunteer managers • For people who want to volunteer • For organisations and groups National programmes to note: • NHS Volunteer Responders Key government information: • GOV.UK: COVID-19 latest information and advice • Extremely Clinically Vulnerable • Public Health England: Coronavirus guidance • NHS coronavirus advice Involving Volunteers • Supporting Staff, Volunteers, Beneficiaries • How volunteers can make a difference • Redirecting volunteers if you cannot take on any more • How volunteers are affected by the lockdown • Volunteers in key worker roles • Volunteer expenses • Paying for goods or services • Data protection • Recognising and reporting scams RESOURCES WHAT'S AVAILABLE NOW
  30. 30. BLOGS AND ROUND-UPS 1. Volunteers responding to coronavirus (20 Mar) 2. Are volunteers on lockdown: (25 Mar) 3. Covid-19 mutual aid and community support: How volunteers are getting involved (2 Apr) 4. NHS Volunteer Responders: The largest peacetime mobilisation of volunteers (6 Apr) 5. Volunteering and furloughing: What do we know? (8 Apr) 6. Five lessons from the past on spontaneous volunteering (9 April) 7. Keeping Volunteers Engaged (15 June) 8. June Volunteering round-up (22 June) WHAT’S AVAILABLE NOW
  31. 31. VOLUNTEERING IN A PANDEMIC LESSONS FROM VOLUNTEERING ORGANISATIONS volunteering@ncvo.org.uk @NCVOVolunteers ncvo.org.uk/coronavirus

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