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2013 JobScout Client Introduction

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2013 JobScout Client Introduction

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 What is JobScout? JobScout is a web and mobile platform that uses game design to teach and reinforce digital literacy skills by:  Engaging users in self-paced activities;  Assisting users in mastering these skills to apply online for a job; and  Enabling users to network on and offline. Where is JobScout Available? JobScout launched in beta on December 7, 2011, and is available 24/7 online at http://www.myjobscout.org. The JobScout team is currently working closely with libraries across California including those in the County of Los Angeles Public Library, San Jose Library, Santa Cruz Libraries and Yolo County Library systems to get feedback from users about their JobScout experience. To help potential users find JobScout, our team has asked library jurisdictions participating in the beta to make a link to JobScout available in a prominent place when a browser launches on library computer terminals. Some have chosen to feature JobScout on the library’s home page, while others have chosen to feature it on a widely used resources page. Who is JobScout’s Target Audience? The target user community is anyone looking for a job in California. The platform was built to accommodate skill levels that may include:  Users without digital literacy skills;  Users with limited digital literacy skills;  Users who may be overwhelmed by the diversity and amount of online job resources that are complex to navigate and manage; and  Users who desire a streamlined resource offering and management tools for their job-hunt.
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 How Do I Get Started on JobScout? Creating an Account Getting started on JobScout is easy. The user will be asked to sign up for an account by creating a username and pass phrase. Skip the Squirrel will guide the user through this process in case they need a little extra help. Taking the JobScout Skills Assessment When the user is done creating their account, they will be asked to participate in a skills assessment survey. The survey will allow the platform to assess the user’s skill level to determine which lessons to make available to the user as they get started on the platform. If the user displays little to no digital competency, he or she will be required to begin with the first lesson. The more proficiency the user demonstrates with his or her survey responses, the more lessons will be made available to the user from the beginning. What Will the User Experience be Like on JobScout? Users will experience digital literacy learning activities that are consistent with the Basic Digital Literacy Skills Framework developed and supported by the State of California. The platform allows the user to assume the role of a “scout” in a game environment searching for the digital literacy skills they need to find employment online. Imagine learners on a discovery trail with the guidance of a master scout being able to navigate through many digital literacy skills activities, mastering each point and successfully achieving their badge. What are JobScout’s Main Features? Lessons and Activities The user learns on JobScout through a series of lessons and activities. Each lesson covers a different digital literacy skill that is essential for the user to master in order to find a job using online resources. The information in each lesson is broken down into basic language, and is accompanied by screen shots to accommodate users with varying literacy levels.
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 Each lesson is followed up by activities designed to test the user’s knowledge of the skill level he or she was just introduced to in the lesson they completed. Activities include multiple-choice questions, true or false questions, fill-in questions, word jumbles and object identification puzzles. Additional activities will be released throughout the beta. ResumeBuilder JobScout’s ResumeBuilder lets the user create, save and print a resume without having to leave the JobScout site. Located at the top of the MyJobScout page, the ResumeBuilder is easily accessible and even easier to use. The ResumeBuilder’s fill-in function gives the user guidance on what information needs to be included in their resume. When the user is done entering their information, they can simply click the Save and Print button and JobScout will format their resume in a ready-to-use form. One Stop Job Shop JobScout’s One Stop Job Shop allows users to manage the entire job application process directly from the JobScout website. Icons guide users through the four primary steps necessary to send an application to an employer. From reviewing the job posting, to finding a contact email address, sending a resume with a custom preformatted cover email and scheduling an interview, users can do it all directly from JobScout. Job Search Function Powered by Simply Hired The top of the user’s MyJobScout page also features a job search function powered by Simply Hired. JobScout users can search Simply Hired’s website for jobs by keyword and location. The first three results matching the user’s search will appear at the top of the MyJobScout page. Users can click the Indeed link at the bottom of the list of results on the MyJobScout page to see the rest of the results that match their search. Social Network JobScout’s Social Network allows users to connect with each other directly on the site. On the Social Network, users can set up a profile and connect with other users about their job search. Imagine two JobScout users sitting at opposite ends of a library connecting about a common challenge they are facing
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 with their job search on JobScout. During their interaction, these users discover that they are both in the same library and begin to connect offline trading tips and providing each other with support. How Do I Give Feedback or Report a Problem on JobScout? JobScout’s pilot jurisdictions serve as a hub for users to experience the platform. They are also a great place for the JobScout team to get feedback about the site. Our team will be working on updates for JobScout throughout the beta period. As you and your patrons use the site, we want to know what you think. To send us feedback or report any bugs you may experience with the site, please use the Report a Problem button. The Report a Problem button can be found at the bottom of each page on the JobScout website. Those questions that come up frequently will be featured on JobScout’s FAQ page. A link to JobScout’s FAQ page can be found at the bottom of every page on the JobScout website. Is There Support Available for JobScout? Customer Support The team at JobScout wants to ensure that staff members in library jurisdictions participating in the beta are supported. During the beta, JobScout’s Director of Marketing and Platform Satisfaction, Josh Bradley, will support participating library jurisdictions. Josh will be monitoring user feedback and problems through the Report a Problem function and through the social network. In addition to addressing feedback and customer support, Josh will be getting the word out about JobScout. If you have questions about community outreach, or if you would like to organize a JobScout event at your library branch, you can contact Josh at bradley@realpolitech.com. Resources Librarians participating in JobScout will be provided with a variety of resources to help them get started on the platform and spread the word in their communities. The JobScout Librarians page will play host to user guides, videos,
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 high quality image files of the JobScout logo and characters and lots of other resources to get you and your staff started on JobScout. In addition, each library participating in the beta will receive a JobScout “buzz kit.” Buzz kits include posters, fliers, stickers, postcards and other fun stuff for librarians to hang, display and pass out in their libraries. Buzz kit materials will also be available for download on JobScout’s Librarian’s Page.

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