1.
FREQUENTLY ASKED QUESTIONS
Q : W hat is JobScout?
A: JobScout is a web and mobile application designed to get users back to work by
providing essential job seeking tools. JobScout was launched with financial support
and in partnership with the California State Library as part of the iCalifornia digital
literacy campaign with the LINK AMERICAS Foundation.
Q : W hat are the features of JobScout?
A: Features of the platform include:
• Lessons on using the Internet for job opportunities;
• Gamified platform where users can earn badges for completed lessons;
• “One Stop Job Shop” lets users search for openings, save listings, apply and
track their progress with interview dates and times;
• ResumeBuilder, a fill-in-the-blank resume system;
• One button submission process with pre-formatted cover letters; and
• Out-of-the-box ideas for earning money through micro-entrepreneurship
through TaskRabbit, Etsy and other innovative work ideas.
Q : W hat do the lessons cover?
A: The lessons cover everything from basic digital literacy to navigating specialized
employment sites. There are currently 39 lessons including the eight that were
released with the iPhone application on January 29, 2013. After completing each
lesson, users are awarded a badge. The gamification process is designed to make the
lessons more enjoyable and to provide incentive for completing each one.
Q : W ill all of these features be available on the iO S app?
A: Yes, the mobile app, which will also be released for Android in May 2013, is
equipped to provide all of the services that the web application does.
Q : W hat is the data analytics system that JobScout is also launching?
A: Our new and powerful data analytics system, COMPASS, allows organizations who
have a subscription to JobScout to track the use and progress of their JobScout
users. It also provides JobScout with access to useful education, marketing and
training materials.

2.
Q : W hat are the different subscriptions options? Is JobScout free for
users?
A: The JobScout platform is completely free for the end user through our website,
www.myjobscout.org. However, we also provide three subscription packages for
organizations that would like to provide their job seekers with a more personalized
version of the site. JobScout Connect ($100/month), JobScout Pro ($300/month)
and JobScout Premiere (Individually Priced) offer access to special features, including
access to COMPASS, personalized lesson content, and white-labeled solutions. Please
contact jobscout@discovertrail.com for more details on our subscription packages
and other customization opportunities.
Q : How m any people still do not know h ow to use the Internet?
A: In the United States alone, 60 million people are unable to navigate the web.
Worldwide, the figure hovers around 6 billion people. These figures may seem
unbelievable, yet these are many of the people who are struggling to find
employment in our current job market.
Q : W hat is JobScout’s target audience?
A: There is no one single demographic of people who stand to benefit from the
services that JobScout provides. Many baby boomers that entered the workforce in
the pre-digital age and are now re-entering the workforce would benefit greatly from
JobScout’s lessons. Even Millennials, who have an unemployment rate of about 25%,
are frequently unable to apply their tech-savvy to an online job search. For the
digitally literate, JobScout provides a streamlined approach to finding work by
organizing the entire process on one website. It truly is a product with almost
universal applicability.
Q : Is JobScout available in Spanish?
A: JobScout will be launching both its web and mobile applications in Spanish in
September 2013.
For more information, contact the JobScout team at jobscout@discovertrail.com.