ECR BALTIC FORUM 2008
IT CUSTOMER INTEGRATION
- BEYOND EDI
Kenneth Verlage / Helena Stéen
Riga, November 5, 2008

Facts about DHL Global
285,000 employees
120,000 destinations served
77,000 vehicles
> 1,5 billion shipments per year
4.2 million customers
6,500 offices worldwide
Subsidiaries in > 220 countries
and territories
420 Aircrafts
DHL is 100% owned by Deutsche Post World Net
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 2

IT is about Business
Beyond EDI: Connected Businesses
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 3

Business Processes
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 4

Business Processes
Outsourced!
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 5

Business Processes
Outsourced!
Customer business processes:
DHL core processes: Inbound Storage Picking Transport
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 6

Traditional EDI Interfacing
Customer business process
Customer business process Customer business process
DHL core IT process
Customer business process Customer business process
Customer business process
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 7

Beyond EDI:
Business Process Integrator (BPI)
Business Process Integrator
Customer business process
DHL core IT systems
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 8

Beyond EDI:
Business Process Integrator (BPI)
Customer Processes
Communication (EDI)
Business Process Integrator Remember:
Starts during This is not
sales process! (BPI)
IT!
DHL Processes (WMS/TMS)
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 9

THANK YOU FOR
YOUR ATTENTION
IT Customer Integration – Beyond EDI, Riga, November 5, 2008 Page 10

Understanding the Community for Growth