1.
Business etiquettes

2.
What is an Etiquette..??
Etiquette is a prescribed or accepted code of
usage and conduct for a given situation or
environment
The set of rules or customs which control
accepted behavior in particular social groups or

3.
Impact of etiquettes in Today’s
life…
Etiquettes provide personal security
It protects the feeling of others.
It makes communication clear.
It will enhance your status at work.
It make good first impression.

4.
What is Business
Etiquette…???
Business etiquette is a set of manners
that are accepted or required in a
profession
Within a place of business, it involves
treating co-workers and employer with
respect and courtesy in a way that
creates a pleasant work environment
for everyone.

5.
Importance of Business
Etiquettes
 Builds strong relationship.
 Promotes Positive Atmosphere
 Reflects confidence
 Prevents Misunderstandings.

6.
Types of Business Etiquettes
 Telephonic Etiquettes
Dressing & Grooming Etiquettes
Exchanging business card etiquettes
Office etiquettes
Open door office etiquettes
Cubical etiquettes
meeting Etiquettes
Handshake
Eye contact
introduction
netiquettes
Dining Etiquettes

7.
Telephonic Etiquettes…
 Identify yourself while making a call.
 Address the caller by his name in courteous manner.
 Keep conversation brief.
 Listen carefully.
 Do not interrupt.
 Do not eat or chew something while speaking.
 If you wish to put the caller on hold, request his
permission to do so.
 Close your conversation with an appropriate
salutation.
 Let the caller hang up first.
 In case of missed calls, return the call within a
reasonable period of time.
 If someone calls you by mistake, inform the caller that
he reached a wrong number.

8.
Dressing and grooming
etiquettes
For men
 Always wear ironed formal shirt.
 Make sure your shirt is tucked in at all
items.
 Make sure your cuffs are buttoned.
 Coordinates the colors of your shirt and
trousers.
For women
 Co-ordinate the colors.
 Dress should be washed and ironed.
 Highly embroidered clothes are not
allowed.

9.
Exchanging Business Card
Etiquettes…
 Exchange business cards in Japan-the
whole ceremony. It is believed that the
card represents a person, so you need to
treat it with respect.
 When exchanging business cards , apply
the card with both hands and with the
right hand.

10.
Office Etiquettes- Open office
Etiquette
 Respect another's need
to work.
 Be aware of smells.
 Keep noise and
distractions to a
minimum.
 Be tidy.
 Respect another’s
space.
 Don’t come to work
sick.
 Be considerate.
 Be tolerant.

11.
Office Etiquette- Cubicle
Etiquettes.
 Knock before speaking.
 Make wise food choices.
 Avoid speaker phones.
 Visit in person.
 Watch your voice volume.
 Stop being a prairie dog.
 Avoid someone to talk
who is on the phone.

12.
Meeting Etiquettes…
 Handshake
Handshake is a gesture of acceptance and
welcome.
Handshakes should not be too hard or too soft.
Extend your right hand.
Make a solid connection on the web skin
between the thumb and forefinger..
Give slight pressure.
Grasp the other person’s hand firmly and
completely.
Look into the eyes and smile.
Release the hand in three seconds.
But no matter what, never, ever refuse to accept
someone’s hand

13.
Meeting etiquette (contd,)
 Eye contact
Eye contact increases trust.
It shows confidence and good
interpersonal skills.
Eye contact shows respect for the person
snd business situation.

14.
 Introduction
Proper introduction help to
establish rapport.
Authority defines whose
name is said first. Say the
name of the most important
person first.
Keep the introduction basic.
Remember names for future
reference.
Provide some information
about the people you are
introducing to clarify your
relationship with that person.

15.
Netiquettes
 Netiquettes are the correct or
acceptable ways to use internet
 Main netiquettes to be followed in an
organization
 E-mail etiquettes
 Chatting etiquettes

16.
E-mail Etiquettes
E-mail etiquette refers to the
principles of behavior that one should
use when writing or answering e-mail
messages.

17.
DO’S & DON’TS OF EMAIL
ETIQUETTES…
Do’s
 Do have a clear subject
line.
 Do use a professional
salutation.
 Do proofread your
message.
 Do reply to all e-mails.
 Do keep private material
confidential.
 Don’t forget your
signature.
 Don’t assume the
recipient knows what you
are talking about.
 Don’t shoot from the lip
 Don't overuse
exclamation points.
Don’ts

18.
Chatting Etiquettes…
 Send consolidated messages.
 Never write anything you wouldn’t say
aloud.
 Remember the human behind the chat.
 Be mindful of other people’s
communication preferences.
 Be prompt with replies.
 Don’t get distracted or be distracting.
 Be mindful of spelling, formatting, and
other mechanics.
 End your chat appropriately.

19.
Dining etiquettes

20.
Dining Etiquettes
 Be on time.
 Wait to sit until host/hostess indicate the seating
arrangement.
 Stand on the right side of your chair & enter
from your left.
 Put your napkin in your lap.
 Decide on your menu selections quickly.
 Never order the most expensive item.
 Wait for all people to be served before
beginning.
 Know which silverware to use with which food.
 Salt/Pepper pass together.
 Generally pass to the right.

21.
Top 10 table Manners…
 Before the Meal
 Place your napkin on the lap.
 Keep personal items (including smart phones) off
the table.
 During the Meal
 Wait until all guests are served & the host begins
eating before you begin eating.
 Understand the table setting- use the “Outside-in”
rule.
 Hold your utensils in the continental style.
 Chew with your mouth closed.
 Always pass the salt & pepper together.
 If an item is not being passes to a specific person,
pass food from left to right.

22.
Top 10 table
Manners(contd.)…
 After the Meal
When finished eating, position your
silverwares to tell the server you are
done.
Fold your used napkin & place it to the left
of your place setting

23.
Knife and fork language