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Copyright © 2013 Pearson Education
Organizational
Behavior
15th Global Edition
Diversity in Organizations
2-1
Robbins and ...
Copyright © 2013 Pearson Education
Chapter 2 Learning Objectives
After studying this chapter you should be able to:
 Desc...
Copyright © 2013 Pearson Education
Describe the Two Major Forms
of Workforce Diversity
2-3
LO 1
Surface-Level Diversity
De...
Copyright © 2013 Pearson Education
Describe the Two Major Forms of Workforce Diversity
2-4
Insert Exhibit 2.1
Copyright © 2013 Pearson Education
Biographical Characteristics
and How Are They Relevant to OB
 Age
 Belief is widespre...
Copyright © 2013 Pearson Education
Biographical Characteristics
and How Are They Relevant to OB
 Gender
 Few issues init...
Copyright © 2013 Pearson Education
Biographical Characteristics
and How Are They Relevant to OB
 Race and Ethnicity
 Emp...
Copyright © 2013 Pearson Education
Biographical Characteristics
and How Are They Relevant to OB
 Disability
 A person is...
Copyright © 2013 Pearson Education
Biographical Characteristics
and How Are They Relevant to OB
 Tenure
 The issue of th...
Copyright © 2013 Pearson Education
Biographical Characteristics
and How Are They Relevant to OB
 Sexual orientation
 Fed...
Copyright © 2013 Pearson Education
Stereotypes and How They
Function in Organizational Settings
 “Discrimination” is to n...
Copyright © 2013 Pearson Education
Define Intellectual Abilityand
Demonstrate Its Relevance to OB
 Two types
 Intellectu...
Copyright © 2013 Pearson Education
Define Intellectual Abilityand
Demonstrate Its Relevance to OB
 Intellectual abilities...
Copyright © 2013 Pearson Education 2-14
Intellectual
Ability
Number
Aptitude
Verbal Comprehension
Perceptual
Speed
Inducti...
Copyright © 2013 Pearson Education
Contrast Intellectual from Physical Ability
 Physical Abilities
 The capacity to do t...
Copyright © 2013 Pearson Education 2-16
Insert Exhibit 2.3
Contrast Intellectual from Physical Ability
Copyright © 2013 Pearson Education
 Importance of ability at work increases
difficulty in formulating workplace policies
...
Copyright © 2013 Pearson Education
Describe How Organizations
Manage Diversity Effectively
2-18
Attracting, Selecting,
Dev...
Copyright © 2013 Pearson Education
Describe How Organizations
Manage Diversity Effectively
2-19
Effective Diversity
Progra...
Copyright © 2013 Pearson Education
Managerial Implications and Summary
2-20
This chapter looked at diversity from
many pe...
Copyright © 2013 Pearson Education
Managerial Implications and Summary
2-21
Diversity programs
Selection
An effective s...
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Chapter 2 diversity in organizations

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Organizational Behavior 15th Ed stephen P Robbins

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Chapter 2 diversity in organizations

  1. 1. Copyright © 2013 Pearson Education Organizational Behavior 15th Global Edition Diversity in Organizations 2-1 Robbins and JudgeChapter2
  2. 2. Copyright © 2013 Pearson Education Chapter 2 Learning Objectives After studying this chapter you should be able to:  Describe the two major forms of workforce diversity  Identify the key biographical characteristics and describe how they are relevant to OB  Recognize stereotypes and understand how they function in organizational settings  Define intellectual ability and demonstrate its relevance to OB  Contrast intellectual from physical ability  Describe how organizations manage diversity effectively 2-2
  3. 3. Copyright © 2013 Pearson Education Describe the Two Major Forms of Workforce Diversity 2-3 LO 1 Surface-Level Diversity Deep-Level Diversity Diversity Management
  4. 4. Copyright © 2013 Pearson Education Describe the Two Major Forms of Workforce Diversity 2-4 Insert Exhibit 2.1
  5. 5. Copyright © 2013 Pearson Education Biographical Characteristics and How Are They Relevant to OB  Age  Belief is widespread that job performance declines with increasing age.  The workforce is aging. 2-5 Those readily available in a personnel file
  6. 6. Copyright © 2013 Pearson Education Biographical Characteristics and How Are They Relevant to OB  Gender  Few issues initiate more debates, misconceptions, and unsupported opinions than whether women perform as well on jobs as men do.  Few, if any, important differences between men and women affect job performance.  Psychological studies have found women are more agreeable and willing to conform to authority, whereas men are more aggressive and more likely to have expectations of success, but those differences are minor. 2-6 Those readily available in a personnel file
  7. 7. Copyright © 2013 Pearson Education Biographical Characteristics and How Are They Relevant to OB  Race and Ethnicity  Employees tend to favor colleagues for their own race in performance evaluations, promotion decisions, pay raises.  Different attitudes on affirmative action or quota filling can affect the performance of minority groups in the organisation. 2-7 LO 2 Those readily available in a personnel file
  8. 8. Copyright © 2013 Pearson Education Biographical Characteristics and How Are They Relevant to OB  Disability  A person is disabled who has any physical or mental impairment that substantially limits one or more major life activities.  The “reasonable accommodation” is problematic for employers.  Strong biases exist against those with mental impairment. 2-8 Those readily available in a personnel file
  9. 9. Copyright © 2013 Pearson Education Biographical Characteristics and How Are They Relevant to OB  Tenure  The issue of the impact of job seniority on job performance has been subject to misconceptions and speculations.  Religion  Although employees are protected by federal law regarding their religion in some countries, it is still an issue in the workplace. 2-9 Those readily available in a personnel file
  10. 10. Copyright © 2013 Pearson Education Biographical Characteristics and How Are They Relevant to OB  Sexual orientation  Federal law does not protect employees against discrimination based on sexual orientation.  Gender identity  Often referred to as transgender employees, this topic encompasses those individuals who change genders. 2-10 Those not readily available in a personnel file…
  11. 11. Copyright © 2013 Pearson Education Stereotypes and How They Function in Organizational Settings  “Discrimination” is to note a difference between things.  Unfair discrimination is assuming stereotypes about groups and refusing to recognize differences. 2-11
  12. 12. Copyright © 2013 Pearson Education Define Intellectual Abilityand Demonstrate Its Relevance to OB  Two types  Intellectual abilities  Physical abilities 2-12 Ability is an individual’s current capacity to perform various tasks in a job
  13. 13. Copyright © 2013 Pearson Education Define Intellectual Abilityand Demonstrate Its Relevance to OB  Intellectual abilities are abilities needed to perform mental activities—thinking, reasoning, and problem solving.  Most societies place a high value on intelligence, and for good reason. 2-13
  14. 14. Copyright © 2013 Pearson Education 2-14 Intellectual Ability Number Aptitude Verbal Comprehension Perceptual Speed Inductive Reasoning Deductive Reasoning Spatial Visualization Memory Exhibit 2.2
  15. 15. Copyright © 2013 Pearson Education Contrast Intellectual from Physical Ability  Physical Abilities  The capacity to do tasks demanding stamina, dexterity, strength, and similar characteristics.  The three main categories of physical ability are…  Strength  Flexibility  And Other characteristics 2-15
  16. 16. Copyright © 2013 Pearson Education 2-16 Insert Exhibit 2.3 Contrast Intellectual from Physical Ability
  17. 17. Copyright © 2013 Pearson Education  Importance of ability at work increases difficulty in formulating workplace policies that recognize disabilities.  Recognizing that individuals have different abilities that can be taken into account when making hiring decisions is not problematic.  It is also possible to make accommodations for disabilities. 2-17 Contrast Intellectual from Physical Ability
  18. 18. Copyright © 2013 Pearson Education Describe How Organizations Manage Diversity Effectively 2-18 Attracting, Selecting, Developing, and Retaining Diverse Employees Diversity in Groups Effective Diversity Programs
  19. 19. Copyright © 2013 Pearson Education Describe How Organizations Manage Diversity Effectively 2-19 Effective Diversity Programs Teach Legal Framework Teach the Market AdvantagesFoster the Skills and Abilities ofAll Workers
  20. 20. Copyright © 2013 Pearson Education Managerial Implications and Summary 2-20 This chapter looked at diversity from many perspectives paying particular attention to three variables— biographical characteristics, ability, and diversity programs.
  21. 21. Copyright © 2013 Pearson Education Managerial Implications and Summary 2-21 Diversity programs Selection An effective selection process will improve the fit between employees and job requirements. Diversity Management Diversity management must be an ongoing commitment that crosses all levels of the organization.

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