Faulty Communication , Faulty Feedback , Faulty Understanding, Causes and solution Communication (from Latin communicate, meaning "to share") is the act of conveying meanings from one entity or group to another through the use of mutually understood signs, symbols, and semiotic rules.

1. Rashid Behram
University of
Sargodha, Sub campus
Bhakkar
Term Paper
Muhammad
Farooq
Faulty Communication,
Faulty Understanding,
Faulty Feedback, Causes
& Solution
Tutor
rahsidbehram@gmail.com
BCSF19BM002
University of Sargodha,
Sub Campus Bhakkar
Dept. of CS & IT
Discipline: Computer Science
Communication Skills CS
May, 2020
Links: 4faroq@gmail.com

2. Abstract
In Today’s modern World, communication is more important than
ever. The following article talks about communication in modern
world and faulty communication that leads to the failures of
communication.
With so many Gmail, Facebook, Twitter, and even now WhatsApp, so
many world problems and having short attention spans nowadays, it’s
difficult to find the fault in communication. For example, a customer
misleads a policy; a colleague misinterprets a to do, a couple clashes
over a misunderstanding of who was supposed to pick up kid. One
would have blamed that modern technology is main cause of faulty
communication.
While you want to improve your communication is a broad bush
activity.
You have to change your thoughts, feelings and physical connections.
By doing this, you can break down the barriers that get in you way
and start building relationships that really work.
This Article was contributed by University of Sargodha, Sub campus
Bhakkar 2020
Communication Faults | University of Sargodha Campus Bhakkar

3. Summary
Being able to communicate effectively is one of the most important life
skills to learn. Communication is transferring information to produce
greater understanding. It can be done vocally (through verbal exchanges),
through written media (books, websites and magazines), visually (using
graphs, charts and maps) or non-verbally (body language, pitch of voice,
tone). These procedures of communication are essential soft skills that are
vital for a successful career.
Having good communication skills aids in all aspects of life-from
professional life to personal life and everything that falls in between.
But on the opposite side, faulty communication leads to frequent
misunderstanding and frustration. In LinkedIn 2016 US reported that any
time one party misunderstands words actions of another, it has the
potential to create conflict. Poor communication is causes anger, leads to
poor performance, lack of teamwork, low morale and reduced profits.
Faulty communication creates stress throughout the doubts and
uncertainties that are later turned into rumors, generating anxiety
problems among employee, harming trust and organization ‘health. Its’
clear that efface, productiveness and effectiveness can’t be achieved in
faulty environment.
Modern Technology enables people to escape real time communication.
They lose their conversational skills, their comfort with face to face
interaction and their ability to improvise with words.

4. Faulty Communication
Every word, every sound you make has great weight more than you can perceive. It’s like
they have gravity in the air and slip of tongue could cost your life. It is precisely why I don’t
believe in “we are friends, remember? No please. No thank you. No sorry.’ In fact, being
a friend should give you more reason to say thank you, sorry and please. For I very well
know the importance of these words.
While it’s a hot debate on faulty communication and we can’t understand whose to blame.
Here is detail to some extent to satisfy our queries and questions.
As a communicator, it is your job to effectively mold the environment, the message, and
its delivery to the audience it’s intended for. It’s easy to say …
“They didn’t listen because they were on their phones”.
But still the question arises that maybe the problem is your message couldn’t get them off
of their phone. Maybe it was the fact that you didn’t make them feel like what you are
saying is important.
Let’s suppose, if there is a message to communicate, we (as a communicator) must ensure
the setting to user to care about what we’re saying. We can blame other people and that’s
the easy part. The hard part is looking yourself after each failed communication. To
earnestly find the fault in your message, fix it, and possibly return. But always learn from
the process.
However, we have those who can’t really open up and it’s upon you to think and feel for
them. Put yourself in their shoes and imagine how it would be for you in such a situation.
You didn’t really have to be overly empathetic to understand anyone, you just need to act
like a human being who has a soul. So, without being remind, remember to use the simple
words like ‘please, sorry and thank you.’ Remember to think of other people’s emotions
before yourself but yet still; without forgetting yourself entirely. Always remember to
communicate!As we are discussing the faulty communication, let’s look at the philosophy that says when
communication fault occurs, that’s the responsibility for the falls to the initiator. This is a
message some popular and big-name speakers like to propagate in their seminars and books.
And it’s false. While one should assess the quality of their work, be it communicating or
anything else, this does not mean the communication or anything else, this doesn’t mean the
fault for failure automatically lies with you. It might. There is almost always space for
improving communication skills. But assuming you are an effective communicator, there is
another factor which you may have little control over when you speak or write to the other
people.

5. The fault in communication failure often lies with other people. This is usually for one
of two reasons. First, there are a lot of stupid people in the world that never want to
listen your message, no matter how much it would benefit them. If this is the case, you
could be speaking to the wrong audience (that could by you fault). Or they need to be
removed from the audience (removed from a job, seminar, or academic program).
Secondly, your audience may have no interest to understand your message. They might
be thinking of what’s for dinner. They might be eater like many of us do that in marriage
halls.
T Truly speaking, this happens every day in schools, universities and offices. In a
si situation where this occurs, focus on the interested member of your audience. If you
are speaking at event people paid to attend, collect their money and ignore the rest. If it is
a work or academic environment, have the uninterested people removed from your
audience. As zoom as possible. Make their existences in your presence uncomfortable until
they are gone. If this is not an option and you respect yourself, find another audience.
Eat, drink and be merry.
With so many WhatsApp, Facebook, Instagram, Twitter, and even now email message, so many
problems and people having short attention spans nowadays, it’s hard to put the blame on one
side when it comes to faulty communication.
✓ As interesting as a speaker may be, it isn’t their fault if a third of their audience has to
check their smartphone every five minutes and isn’t really paying attention at that
moment at that moment.
✓ The speaker might be dealing with people who have poor listening skills in general, and
there’s just so much they can do to make sure they are understood, especially if the
listeners are uncomfortable asking the speaker to repeat themselves several times.
✓ If a listener has some kind of prejudice towards the speaker and they don’t like their
appearance or their race, for instance, is it the speaker’s responsibility to find a way to
alleviate that prejudice so the audiences can focus on the message, not the messenger?

6. Faulty Understanding
Ever since our ancestors uttered their grunts, communication has been a part of our daily
lives.
A customer misreads a policy; a colleague misinterprets a to do, a couple clashes over a
misunderstanding of who was supposed to pick up kid. One would have thought that faulty
understanding would drop with the advancement of technology. Alas, this hasn’t been the
case. We’re more connected than ever, yet we seem to stray only further from mutual
understanding.
The first step to understand the way of faulty communications and where things are going
to be wrong. Below have some points to understand the fault in our understanding.
The faulty understanding may prevent communication or carry incorrect meaning due to
which misunderstanding may be created. Therefore, it is essential for us to identify for a
manager to identify such barriers and take appropriate measures to overcome them.
Semantic
These are concerned with the problems and obstructions in the process of encoding and decoding of a
measure into words or impressions. Normally, such barriers result due to use of wrong words, faulty
translations, different interpretation’s, etc.
Psychological
Psychological or emotion intelligence also leads to the faulty understanding. The state of mind
of both sender and receiver of communication reflects in effective communication. A worried
person cannot communicate properly. Thus, at the time of communication, both the sender
and receiver need to be psychological sound.
Personal
The personal factors of both sender and receiver may act as a major factor in faulty understanding. If a
superior thing that a particular communication may affect his authority, he may suppress such
communication.
Similar in case if superior don’t have confidence in the competency of their subordinates, they may not
ask for their advice. The subordinates may not be willing to offer useful suggestions in the absence of
any reward or appreciation for a good suggestion.
Halo Effect
It’s a psychological phenomenon in which an individual’s perception of another
individual or company influences his or her thoughts and opinions about person may
them appear to do no wrong in your eyes. This is why it’s called the halo effect, because
you perceive this person or brand to have a halo.

7. Implicit Vs Explicit
Sometimes we mean exactly what we say. “Hand me cookie, please.” But sometimes our
explicit message doesn’t fully with our intention. “Could you pass me that cookie?” “Yes, I
could,” my sister replies, as she grabs and eats it herself.
But in that case, there’s a tension between politeness and directness here. To make
questions or commands more polite, we wrap them in indirectness. “Give me your phone
number”, turns into, “turns into, “would you mind giving me your mind me your phone
number?”.
Sending & Receiving
Several principles and guidelines are observable in any attempt to send a clear message from
one person to another. These guidelines can be seen in terms of pictures, attitudes, skills,
and frame of reference.
A person needs to have clear picture of what he or she hopes to communicate to another.
The preacher needs a proposition in order to know what he or she is trying to accomplish
with a sermon. The teacher needs instructional objectives in order to know what he or she
wants students to learn. The administrator needs instructional objectives in order to know
what he or she wants students to learn. The administrator needs both short- and long-range
objectives in order to plan organizational goals and interpret them to her colleagues. Well-
stated goals or objectives aid the effective communicator in developing a clear picture of
what he or she wants to say.

8. Faulty Feedback
Before going to discuss faulty feedback, we have to define what’s actually feedback and then we explain
fault feedback in detail:
a) Feedback in the final component and one of the important factors in the process of
communication.
b) Feedback can be negative or positive. Positive feedback indicates that the sender can continue
his communication in the same manner as before. Negative feedback on the other hand,
indicates a need for a change in manner of communication.
c) There are different types of feedback. There are:
✓ Positive Feedback
✓ Negative Feedback
✓ Deliberate negative
✓ Immediate feedback
✓ Delayed Feedback
✓ No Feedback
No Feedback also itself is a feedback, it would indicate disagreement or a reluctant acceptance of ideas

9. The debate about feedback at work isn’t new. Since at least the middle of the last
century, the question of how to get employees to improve has generated a good deal of
opinion and research. But recently the discussion has taken on new intensity. But still
there are question and queries on faulty feedback and its impact. Here is debate.
Receiver are not just passive absorbers of message; they receive the message and
respond to them. This response of a receiver to sender’s message is called feedback.
Sometimes a feedback could be a non-verbal smile, sighs etc. sometimes it’s oral, as
when you react to a friend. Feedback can also be written like replying to an email etc.
Feedback is your response; it enables you to evaluate the effectiveness of your message
if your audience doesn’t understand what you said, you can tell the responsive and then
message accordingly.
Chance giving to listener to provide feedback is crucial for maintaining an open
communication climate. The manager must create an environment that encourage
feedback. As explaining something, we should ask question like “Do you understand?”,
“Do you have any doubts?” etc. At the same time, he must allow to express views also.
Feedback is essential in communication so as to know whether the recipient has
understood the message in the same terms as intended by the sender. Without listener
feedback, none can ensure the effectiveness of communication. However, in some
cases, proper feedback is hindered by some causes/factors. These causes/ factor are as
follows.
Reliance only on formal communication channel:
Listener communicate through formal communication channels following the by the path
of speaker. Communication through formal channel is essential to maintain order and
discipline. However, excessive reliance on formal channels discourage feedback.
Sanctioned Communication:
When communication is formalized through rules, regulations and bindings, it is
sanctioned communication. Such rules and regulations restrict feedback. Because
employees cannot communicate violating these rules. So sanctioned communication
created by grid rules and restrictions acts as a major cause of poor feedback.
Negative Climate:
If internal operational environment, inter-personal relationship and social climate of
organization are unfavorable to free and fair flows of communication, then the whole
communication process will be affected. In such a situation, the normal flow of feedback
will also be blocked.
Here are importance and some solution of faulty feedback

10. Feedback is always there:
If you ask someone in your organization when feedback occurs, they will typically mention
and employee survey, performance appraisal, or training evaluation. In actuality, feedback
is around us all the time, every time we speak to a person, employee, customer, vendor,
etc., we communicate feedback. In actuality it is impossible not to give feedback.
Feedback is effective listening:
Whether the feedback is done verbally or via a feedback survey, the person providing the
feedback needs to know they have been understood and they need to know that their
feedback provides some value. When conduction a survey, always know that their
feedback provides some value. When conduction a survey, always explain why
respondents feedback is important and how their feedback will be used.
Feedback can improve performance:
Feedback is often mistake for criticism. Actually, negative criticism is constructive
criticism. Its better for improve and in decision making.
Feedback can motivate:
For feedback, it can actually motive employees to perform better. Employees like to feel
valued and appreciate being asked to provide feedback that can help.
Tool of continued learning:
Spend time in learning about how other feel and experience working with your
organization. Continued feedback is important across the entire organization in order to
remain aligned to goals, making strategies, develop products and services improvements,
improve relationship, and much more. Feedback is key to learning and improving.
Feedback is a very important process when we give feedback to each other so that get to
think about desire of your mind and what the change that you would be needing. Feedback
can also be seen as the response of one person from for the event happening in front of
him.
We feedback unconsciously and this process happens continuously without the knowledge
of the receiver. Feedback is the part of communication, communication involves sender,
encoding, message, channel, decoding, receiver and other feedback. So, feedback here
becomes that one key point that ties up all the points in this process.

11. Causes & Solution of Faulty Communication:
No matter how much is the how good the communication systems in an operation are,
communication barriers can and do often occur. This may be caused by a number of
reasons that can usually be summarized as being due to physical barriers, system design
faults, or additional barriers.Physical Barriers
It occurs due to the nature of the environment. One natural barrier is when we
communicate in different sites of the operation. Likewise, poor or outdated
equipment, particularly the failure of management to introduce new
technology, may also cause problems. Employee shortages are another factor
that frequently cause communication difficulties for an operation. While
distractions like noise, poor lighting or an environment that is too big too hot.System Design Faults
Refers to problems with the structures or systems in place in an operation. Example
might include and organizational structure that is unclear and therefore makes it
confusing to know who you are to communicate with. Other examples could be
inefficient or inappropriate information systems, a lack of supervision or training, and
lack of clarity in roles and responsibilities that can lead to us being uncertain about
what is expected of them.
Attitudinal Barriers
Come about because of problems with and operation. These may be brought about by things
as poor management, lack of consultation with others, personality conflicts which can result
in people delaying or refusing to communicate, the personal attitude of individual. Just
Resistance to change due to attitudes and ideas. It includes:
➢ Phycological Factors such as state of mind. We all tend to feel happier and more
receptive to information when the sun the sun shines. Equally, if someone has
personally had problems like worriers about their health, family, or marriage, then
this will probably affect them.
➢ Different Language and culture represent a national barrier about that is particularly
important for operations involved multicultural.
➢ Individual linguistic Ability is important. The use of difficult words in communication
can prevent people from understanding the message.Personal Behavior
People have their own perceptions of things and they don’t want to understand other
importance. Some just don’t bother spending too much time in conveying message and
expect people to just understand. Such behavior can be a serious barrier in
communication.
The Medium
Finally, the medium of communication must be as short as possible. Like in the previous
example of the CEO, if the medium of communication is too long and takes too much time,
then message is likely to be late and too much time, then the message is likely to be late
and loose significance. Use direct e-mails, memos or direct contact instead.

12. Effective communication can lead to better understanding and higher work efficiency
which only results in higher profits. This is the perceptions that organizations works with
and must develop communicate channels with minimum barriers, because the fact
remains that barriers cannot be completely removed but they can be minimized.
Perceptual Barriers
We all see the world differently!
We all have our own preference, values, attitudes, origins and life experiences that act as
filters on our experiences of people, event and information.
Solution:
✓ Star by listening to others.
✓ Clarify If there is confusion.
✓ Stay calm and be positive.
An attitude of good will and tolerance toward others goes a long way even if you
miscommunicate or don’t like other’s words or actions.Emotional Barriers
The emotional state may influence your capacity to make yourself understood and hamper
your understanding of others. Many Times, emotional barriers on your part or the part of
person you are speaking with may inhibit your ability to communicate on an effective
level.
Solution:
Be aware of the feelings that arise in yourself and in others as you communicate, and
attempt to control them.
Cultural Barriers and Solutions
Cultural provide people ways of thinking—ways of seeing, hearing, and interpreting the
world. Thus, the same word can mean different people from different cultures, even
when they talk “same” language.
Solution:
Help may be needed through a cross cultural consultant who will show teams and
individuals how to manage communication and work together more cohesively and
productively.

13. Gender Barriers
This arises because men and women have different ways of thinking and
communication.
The process of bridging the gap in gender communication requires a great deal of
patience and understanding that only time and attention will teach.
Working on improving your communications is a broad-bush activity. You
have to change your thoughts, your feelings, and your physical
connections.
That way, you can break down the barriers that get in your way and start
building relationships that really work.
Overcoming Communication Barriers
1. Eliminating Differences in Perception – Within the organization when
individuals are recruited, their performance, qualifications, skills, abilities,
knowledge, attitude should be taken into consideration; there should be
proper training and development programs, employee selection procedures
and individuals should possess effective communication skills especially
regarding the English language, they should be fluent in English, in speaking as
well as in writing.
2. Use of Simple Language – While communicating no matter what language, the
use of words should be understandable, clear and simple; usage of
complicated words might make an individual perplexed and such words
should be avoided.
3. Reduction and Elimination of Noise Levels – Noise is the most common barrier
which occurs everywhere, for instance, when family members are
communicating at home, constant noise comes from busy neighborhoods, or
at the workplace too while working on the computers, people may get
engaged in informal conversations, hence that leads to emergence of noise
levels. It is necessary to identify the sources of noise and then formulating
measures in order to eliminate those sources.
Active Listening – The receiver should listen to the speaker with awareness and in a
considerate manner; he/she should respond by asking

14. 4. questions, the speaker should always be aware of the fact that the listener
understands everything that he is saying and this overcomes the barrier to effective
communication.
5. Emotional State – During communication, the speaker is required to make effective
use of body language and not depict ones emotional state; for example, if the
speaker is upset due to some reason than he should not portray his distress in his
speech, the listeners might misinterpret the information if it is delivered by a
speaker in a distressed mood.
6. Simple Organizational Structure – The hierarchical levels within the organization
should be optimum in number; the operations and functions implemented within
the organization, the leadership skills, span of control, authority, rules, policies
should be organized appropriately and put into operation in an effective manner.
7. Avoid Information Overload – Employers as well as the employees should not
overload themselves with work; they should manage their work for the day
accordingly, extended working hours should be avoided and employees should also
take out time during their working hours to listen to the subordinates and workers
grievances; they should practice effective time management skills.
8. Provide Constructive Feedback – While making provision of feedback to the
employees and subordinates, negativity should be avoided and feedback should
always be delivered in a constructive manner; negative feedback is stated to be a
barrier to effective communication. The content of the feedback can be negative, if
the superior feels that there have been some misinterpretations, but it should be
communicated in a constructive manner with a positive attitude.
a. should be communicated in a constructive manner with a positive
attitude.

15. 9. Proper Media Selection – The medium of communication should
be proper; if it is a simple message or just a minor notice, it can be
delivered either through a face to face conversation or through a
telephone; information which is complicated and lengthy should
be delivered in a written manner for example, through letters,
notices, newspapers or electronic mail, therefore proper media
selection also leads to effective communication.
10Flexibility in Meeting the Targets – Employees when they are
employed within an organization, should work towards accomplishing
the desired goals and objectives, they should not be put under
pressure to complete a particular assignment within a particular time
period, in other words, they should be allowed sufficient time,
especially when the task is extensive; in accomplishing the
organization’s goals and objectives, it is essential to have effective
means of communication and flexibility should be allowed in meeting
of the targets.
Discussion
In the concluding part of this manuscript, it is vital to highlight that
effective communication is very essential not only for the
development and
progress of the organizational structure, educational institution, academic
learning or in implementation of ones daily routine tasks but also for the
individual as a whole. There are number of barriers that do come within the
course of communication, these are environmental and physical barriers,
semantic barriers, cultural barriers, psychological barriers and perception of
reality.

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There are no sources in the current document.
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4. Pdf drive Books https://www.pdfdrive.com/category/46
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6. How Good Your Communication is https://www.mindtools.com/pages/article/newCS_99.htm
7. https://www.skillsyouneed.com/ips/what-is-communication.html
8. https://www.merriam-webster.com/dictionary/communication
9. https://www.communications-major.com/what-is-communications/
10. https://www.thoughtco.com/what-is-communication-1689877

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