This is a powerpoint document on communication

1. By Affia Mcleod

2. What is communication?
 Sharing of information between 2 or
more persons or groups to reach a mutual
understanding.
 It is also the transmission of information
from the sender to the receiver.

3. Importance of Good
communication
 Gets expected results
 Effectiveness will be achieved
 Ultimate goal will be achieved
 Increased efficiency

4. The Communication Process

5. Continuation
 Sender – person wishing to share
information with some other person
 Message – what information to
communicate
 Encoding – sender translates the message
into symbols or language
 Noise – refers to anything that hampers
any stage of the communication process

6. Continuation
 Receiver – person or group for which the
message is intended
 Medium – pathway through which an
encoded message is transmitted to a
receiver
 Decoding - critical point where the
receiver interprets and tries to make sense
of the message

8. FACE-TO-FACE
 Face-to-Face
 Provides for
instant
feedback
 Can take
advantage of
verbal and
nonverbal
signals

9. VIDEO CONFRENCING
 Video conferences provides an effective
mean of communication and reduce travel
costs and
meeting times.

10. Telephone
 Telephone conversations are information
rich with tone of voice, sender’s
emphasis, and quick feedback, but
provide no visual nonverbal cues.

11. Email
 E-mail allows telecommuting employees
to work from home and keep in contact.

12. Email etiquette
 The use of e-mail is growing rapidly and e-mail
etiquette is expected:
 Typing messages in all CAPITALS is seen as “screaming”
at the receiver.
 Punctuate your messages for easy reading and don’t
ramble on.
 Pay attention to spelling and treat the message like a
written letter.

13. Barriers to Communication
 Messages that are unclear, incomplete,
difficult to understand
 Messages sent over the an inappropriate
medium
 Messages with no provision for feedback
 Messages that are received but ignored
 Messages that are misunderstood

14. Continuation
 Gestures
 Language
 Culture
 Socialization
 religion