1. 2048 Ames St,
CAREER
OVERVIEW
CORE STRENGTHS
WORK
EXPERIENCE
09/2010 to Current
06/2014 to 03/2015
04/2010 to 06/2012
03/2012 to 05/2012
YOUSSEF
, CA 90027 | C: (323) 770-2347 | MonicaYoussef1@hotmail.com
Strong organizational skills Opening/closing procedures
Active listening skills Customer service expert
Seasoned in conflict resolution Invoice processing
Sharp problem solver Visual merchandising proficiency
Courteous demeanor
Energetic work attitude
Adaptive team player
Telecommunication skills
Customer Interface
Greeted customers upon entrance and handled all cash and credit
transactions.
Assisted customers over the phone regarding store operations, product,
promotions and orders.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust,
approaching complex situations and resolving problems to maximize
efficiency.
Scheduling
Facilitated onboarding of new employees by scheduling training,
answering questions and processing paperwork.
Choir Assistant
St. Mary Coptic Orthodox Church - Eagle Rock, CA
Assisted in leading weekly practices.
Planned and Publicized events for the choir to help promote the Coptic
traditions within the Community.
Child Care Advocate
Santa Anita Family Services - Monrovia, CA
Child care advocate - Responsible for child care during the time parents
were in counseling sessions.
Monitored child behavior for signs of instability or abuse, documenting all
aspects of child behavior and interactions with other children and staff
members.
Head Cashier
Eve's Alexandria's Catering - Montebello, CA
Responsible to collect lunch money from children and assist them with
receiving their lunch.
Collect checks from parents at the beginning of every month, and make
weekly deposits.
Set-up and maintained inventory and created displays.
Pharmacy Technician
Medicine Cabinet Pharmacy - Huntington park, CA
Responsible for typing and filling prescriptions efficiently.
Assisted clients in purchases while maintaining excellent customer
service, ability to work in fast pace environment.
Verification of Insurance coverage and dealing with Health providers in
MONICA L
Los Angeles
Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Detail-
oriented professional with strong technical skills and the ability to learn concepts quickly.
ACCOMPLISHMENTS

2. 07/2009
2009
2015
SKILLS
order to gain authorization or denial of prescription medications.
Created and maintained inventories, checked and stocked medications,
created displays, updated medicinal NDC's, and developed good rapport
with patients and clients.
03/2010 Shift Manager
&6 Service Station - Los Angeles, CA
Responsible for managing incoming and outgoing funds, made sure all
customers needs were being met, Responsible to open and close shifts,
balanced each shift, and made daily bank deposits.
Made sure employee schedules wee made up correctly.
Also responsible for counting all employee hours and making checks
accordingly.
Holy Family College- Preparatory High School - Glendale, CA, U.S.A
Bachelor of Science: Psychology
University of Phoenix - Pasadena, California, U.S.A
Proficient in Microsoft Programs, Great Team worker, Detail oriented, advance
customer service and organizational skills.
Nader George (818) 434-3700 Nadernagy1@yahoo.com The Medicine Cabinet
Pharmacy
Mary Mikhail (323) 428-0494 Marymikial@prodigy.net 76 Service Station
Yvonne Jamgotchian (626) 825-8402 Yjamgotchian@aol.com Eve's Alexandria's
Catering
Teri Johnson (626) 484-9043 Terij@SantaAnitafamily.org Santa Anita Family
Services
to
EDUCATIONAL BACKGROUND
REFERENCES