1. Monica Dee Cardwell
Esprit 5687 Dr, Kearns, Utah 84118
(801) 963-1245 Email: monicac5@live.com.
Call or Text at your convenience
Career Summary
Experienced leader for individuals in social and customer service settings. Self starter with a
strong desire to learn and take on new challenges that will inspire creativity in any environment.
A Fast learner that can accomplish tasks assigned in a timely manner. Highly motivated
individual that will bring success, energy and assertiveness to your team. I am enthusiastic, on
time and have a reputation for exceptional customer service. My greatest strength is my ability to
go the extra mile and solving customer problems with win-win solutions. Ready and eager to use
experience and acquired skills to positively impact your company's performance and
profitability.
Skills and Qualifications:
• Medical Billing
• Medical Accounting
• MediSoft Patient Scheduling
• Financial Counselor
• CPT Coding
• Medical Terminology/Anatomy
• Medical Office Procedures
• Health Unit Coordinating
• MS Word
• Medical Filing
• Medical Records
• ICD- / HCPCS
• Collections & Credentialing
• EDI Support Services
• Property Management
• Apartment Manager
• Assistant Apartment Manager
• Leasing Consultant
• Maintenance
• Cleaning Services
• Retail Management
• Sales
• Call Centers/Inbound &
Outbound
Experience:
Alorica
Call Center Account Specialist June 2015 to December 2015
My responsibilities were to take incoming calls from customers who had purchased Home and
component’s from their local Best but. I would setup appointments for them through the Geek
Squad. To go out to the customer’s home and setup/install the systems. Would listen and
empathize with the caller. I would help the caller to try to problem solve over the phone.

2. EHealth
Call Center Account Representative: November 2014 to December 2014
During open Medicare enrollment time, I answered all inbound phone calls.
Responsible for taking inbound calls and enrolling Medicare members and prospective ones as
well. Provided excellent customer service and providing help with questions, medications and
the best insurance plans to assist their needs.
Connexion Point
Call Center Account Representative: October 2013 to December 2013
Responsible for taking inbound calls and enrolling Medicare members and prospective ones as well.
Provided excellent customer service and providing help with questions, medications and the best
insurance plans to assist their needs.
C-3: Call Center Account Representative: August 2013 to December 2013
During open Medicare enrollment time, I answered all inbound phone calls. My responsibility
was to help everyone who called in a timeling manner. It was pleasurable in speaking with the
callers. The callers were very happy with my service in helping them to find which insurance
plan was the best for them. Several times the caller commented on my great service to my
Manager. I used several different types of computer system and software to so my job could be
done successfully and properly.
Strategic Staffing
Property Management Inspection Services: July 2012 to April 2013
Responsible for contacting property manager or contact person to setup physical property
inspections. Utilize strong communication skills to provide RR Donnelley with contact
information in order for their inspectors to complete their assignments with ease. Communicate
effectively via Excel spreadsheets and company based software to the proper contacts at RR
Donnelley.
Audacious Management Services
Medical Billing Claims Specialist: January 2009 to July 2012
Responsible for processing health services claims for 5 providers of varied mental health
specialties out of the convenience of my home. Completed electronic data importing and data
transfers including electronic explanation of benefits (EOB). Managed 5 provider accounts,
entering and posting payment data, billing, coding, credentialing for providers, ensuring all data
is complete. Submitted varied forms for networking. Followed up with providers on individual
accounts. Utilized strong communication skills to obtain information on denials of coverage;
resolved problems to re-submit and facilitate provider renewals. Maintained one-on-one
communication with all providers. Recognized for my contributions toward electronic system
fixes, which resulted in significant increases of provider reimbursements.

3. ATM Counseling and Medical Services, Inc Sandy, UT
Medical billing Claims Specialist: June 2009 to March 2010
Billing & coding for medical & mental health services. Filed claims with all insurance
companies. Posted insurance and patient payments. Followed up on accounts in collections or
needing to be Sent to collections. Credentialed the Providers with insurance companies.
Communicated with patients regarding their accounts. Provided excellent customer service and a
great relationship with the office staff.
SH Management, SLC, UT
Claims Specialist, Nov 2006 to Dec 2008
Responsible for processing health services claims for 40 providers of varied health specialties.
Electronic data importing and data transfers including electronic explanation of benefits (EOB).
Managed 17 provider accounts, entering and posting payment data, billing, coding, credentialing
for providers, ensuring all data is complete. Submitted varied forms for networking. Followed up
with providers on individual accounts. Utilized strong communication skills to obtain
information on denials of coverage; resolved problems to re-submit and facilitate provider
renewals. Maintained one-on-one communication with all providers. Recognized for my
contributions toward electronic system fixes, which resulted in significant increases of provider
reimbursements.
Mountain Medical, SLC, UT
Medical Billing and Coding Technician, Nov 2005 to Nov 2006
Responsible for coding for four vascular surgeons. Followed up on overdue patient accounts,
setting up payment arrangements. Met with patients to review billing and service issues; made
recommendations on accounts for collections. Provided office support and ensured patient
information, updating patient information and ensuring that all data entry of lab and surgery
services was completed. Recognized for my effective communication skills with patients.
St. Marks Hospital, SLC, UT
Billing and Coding Technician, Outpatient Surgery Center, April 2005 to Nov 2005
Responsible for coding extensive and detailed procedures and diagnoses for surgical services;
insurance billings; verified patient eligibility, received required co-pays; admitted patients for
scheduled procedures; responded to phone inquiries and scheduling. Followed up on patient
accounts, making payment arrangements and resolving patient account concerns.
Primary Children’s Hospital, SLC, UT
Health Unit Coordinator, March 2005 to May 2005
Responsible for phone contacts with patients, maintain and organize patient charts, patient
admissions, transfers, discharges, entered lab data on patients, ordered lab tests and diagnostics
and medications, communicated with nurses and doctors utilizing in-house communication
systems and pagers. Also performed clinical practicum for Health Unit Coordinator externship
in Infant Care Unit, performing similar services as a Health Unit Coordinator.

4. ACCOMPLISHMENTS
Property Management
Managed between 48 and 300 unit apartment communities. After a series of inept managers, totally
reorganized entire management operation. Developed, implemented, and maintained sub-
contractor, vendor, and resident customer relations system. Handled all tenant complaints, fiscal
and legal processing and both routine and emergency problem solving. Screened prospective tenants,
developed and maintained tenant information system. Trusted, responsible, dependable, friendly but
firm worker.
EXPERIENCE
1996 – 2002 Sandy Super Target, Utah One-hour Photo Team Lead of 5 labs.
1994 – 1996 Fred Meyer, One-Hour Photo, Electronics Asst. Manager, 2 stores, Utah.
1992 - 1994 Mount Olympus Gardens Apartments, Property Manager, Utah.
1990 - 1992 Cliffside Apartments, Property Manager, Utah.
1989 - 1991 A-D Apartments, Apartment Manager, Utah.
1988 - 1991 Kier Management/Wallace Assoc./Thompson & Mitchie, Leasing Agent/Assistant
Manager, Utah.
High School Education
Coursework emphasized accounting and included data entry, WordPerfect 5.1, business machines, Quattro
Pro, bookkeeping, Stress & Time Management.
Murray High School, Murray, Utah
Diploma-1988. Attended day & night classes, held 3 jobs.

5. College Education:
Salt Lake Community College Salt Lake City, Utah. Accounting/Office Information Systems.
August 1994 to July 1996. Received my Accounting Certificate.
Salt Lake Community College, Salt Lake City, Utah
Design Billing and Coding Program, Certificate of Completion, May2005
Health Unit Clerk Program, Certificate of Completion, Feb 2005
Medical Health Records Program, Certificate of Completion, January 2005
Strayer University, Sandy, Utah
Business Management, May 2013
Stevens Henager College
Business and Property Management, March 2014
ITT’TechnicalInstitute
Drafting Design
REFERENCES
Professional:
Roland Ilott-CCM Caepwt Cleaning Vendor & Friend: 801-541-3847 or 80-541-3837 (Known
20+Years)
Jenny Cardwell: Legal Secretary & Friend:801-577-2235(Known 16+Years)
Vivian Buxton: Cleaning Services & 801-232-5641(Known 12 Years)
Laura Scholl: Friend, at home Mom & Wife: Mobile: 801-834-2360, Home: 801-969-3053
Laura White: Business Owner: Home:801-964-Mobile: 801-834-2360 (Known 10+ Years)

6. College Education:
Salt Lake Community College Salt Lake City, Utah. Accounting/Office Information Systems.
August 1994 to July 1996. Received my Accounting Certificate.
Salt Lake Community College, Salt Lake City, Utah
Design Billing and Coding Program, Certificate of Completion, May2005
Health Unit Clerk Program, Certificate of Completion, Feb 2005
Medical Health Records Program, Certificate of Completion, January 2005
Strayer University, Sandy, Utah
Business Management, May 2013
Stevens Henager College
Business and Property Management, March 2014
ITT’TechnicalInstitute
Drafting Design
REFERENCES
Professional:
Roland Ilott-CCM Caepwt Cleaning Vendor & Friend: 801-541-3847 or 80-541-3837 (Known
20+Years)
Jenny Cardwell: Legal Secretary & Friend:801-577-2235(Known 16+Years)
Vivian Buxton: Cleaning Services & 801-232-5641(Known 12 Years)
Laura Scholl: Friend, at home Mom & Wife: Mobile: 801-834-2360, Home: 801-969-3053
Laura White: Business Owner: Home:801-964-Mobile: 801-834-2360 (Known 10+ Years)