This document summarizes a presentation on the SPOCS (Simple Procedures for Cross-Border Services) project. The key points are: - SPOCS aims to simplify administrative procedures and increase transparency for businesses operating cross-border in Europe. - It involves 33 partners from 16 EU member states, including government agencies and universities. Romania is represented by ICI Bucharest and E-CAESAR. - The project builds on existing solutions developed under the EU Services Directive and runs from 2009-2012. It focuses on enabling cross-border service provision through content syndication, eDocuments, eDelivery, and eService directories. - Pilots involving 5 countries and 3 professions (

1. Radu Boncea – ICI Bucharest
Monica Anghel – ICI Bucharest
SPOCS – Simple Procedures for Cross-Border
Services
Bucharest 10 February 2012

2. The services sector represents around 70% of EU GDP
and total employment.

3. 95% of new jobs created in last years are in the service
sector

4. … Imagine a city in Europe. And imagine opening a
business in that city.

5. 5
Digital natives / governors
convergence
Doing business in Europe…

6. But now we have Points of Single Contact...

7. EC eGovernment Benchmark 2010
Services Ranking Countries Ranking

8. according SD
CA
MS B
MS C
MS D
PSC
PSC
PSC
Service
Provider
MS B
MS C
MS D
MS A
CA
Where
to go?
without SD
InteroperableServices
Services Directive
SPOCS will help create the next PSC generation!!!

9. What provides SPOCS?
Integration? Interoperability!
No...

10. Company
Dossier
Citizen ID
CitizenID
CompanyID
Privacy
Current areas of interoperability activity in the EU
Transport
Infrastructure
Company
Dossier
CitizenID
CitizenID
CompanyID
Privacy
Transport
Infrastructure

11. MS A
MS B
Service
Provider
Source of
Authentic
Documents
e-Delivery
PSC
CA
CA
CA
Content
Syndication
Cross-Border
eDelivery
Cross-Border
eApplications
Legal
Entities
Authentic
Receipt
Provision of
eDocuments
eDocuments
eSignatures
eSafe
1
2
3
0
eMandates
SPOCS

12. SPOCS: Syndication
 Mapping of
equivalent
documents and
services between
Member States
 Meta Information
Databases (MIDBs)
Which documents
should I provide?
What services
should I call?

13. SPOCS: eServices
 Search, access and
provision of information
regarding the Services
Directive and eServices
across Member States.
 MIDBs + eServices
Interoperability Layer
(WP4IL)
How to improve the usability
of my PSC by including
cross-border electronic
services?

14. SPOCS: eDocuments
 Digital container in a
standardized unique
format, which contains
documents, signatures
and Meta-information
 Omnifarious Container
for e-Documents
(OCD)
 eIDs + eSignatures
(based on STORK and
PEPPOL)
How to represent, sign
and exchange electronic
documents?

15. SPOCS: eDelivery
How to exchange
e-documents in
an asynchronous manner?

16. SPOCS: eSafe
 Store and retrieve
e-documents safely
 PULL & PUSH
interaction with PSC
How can I safely
store and
retrieve e-documents?

17. Working packages

18. WP 1
Content syndication, multilingual issues and glosary
 Objective: enable content syndication, related to glossaries and the
multilingual reality.
 27 different MSs, 23 different languages, 3 different alphabets –
content syndication + multilingual issues must be qualified.
 Cross-border content syndication’s effective implementation needs
common ground based on national best practices and open
specifications.
 Syndication is used to supply SPOCS enabled PSC’s the metadata
on the available licenses, procedures and other relevant information
available from competent authorities.

19. WP 2
eDocuments
 Objective: enable understanding and recognition of eDocuments and their
authentication and validation processes.
 Official cross-border documentation needs to be automatically processed
regardless of its origin or language.
 Documentation needs to be understood by points of single contact and
competent authorities and service providers.
 Documentation’s authenticity needs to be validated respectively.

20. WP 3
Interoperable delivery, eSafe…
 Objective: enable understanding and recognition of eDelivery
systems in different member states.
 SPOCS will provide solutions such that competent authorities (CA)
and PSCs (Point of Single Contact) of one MS can effectively
communicate the outcome of an administrational procedure (usually
eDocuments) to a service provider or agency in another Member
State.
 eSave allows storage + encryption of eDocuments.
 Safe’s important role: the interoperability & transferability of its
content.
 Foreground developed in PEPPOL (technical infrastructure &
eSignature) and STORK (eID).

21. WP 4
Interoperable eService Directories
 Overall Objective: enable definition and description of services to a
better understanding and recognition
 For the implementation of the EU Service Directive it is necessary to
find
 appropriate points of single contact
 responsible public agencies for the processing of applications
 SPOCS will focus on structuring and seamlessly connecting
resources and systems (i.e. directory services / relational
databases) containing information about authorities and services.

22. WP 5
Experimenting with Professions
 Overall objective: to experiment with the provision of services
related to two professions. Real cases of two professions use and
customization of:
 the syndicated content
 the eDocuments
 the service provision environment
 workflows, the information systems, the legal framework, the model
processes and the content of the e-Safe.

23. SPOCS in Romania
 The team in Romania is is actively involved in all working
packages, but especially in working packages WP1
(Content syndication, multilingual issues and glossary )
and WP4(Interoperable eService Directories).

24. Romanian PSC
 28 November 2011 the Romanian operational
PSC (http://www.edirect.e-guvernare.ro) was
launched.
 It will ensure an open e-Government for citizens,
stakeholders, SME’s and public administration

25. Romanian PSC

26. Piloting
 On the 1st of July 2011, SPOCS went live with 5 pilots:
 Germany,
 Austria,
 Italy,
 Poland
 Greece
 and 3 professions:
 (“Travel Agent”,
 “Real Estate Agent”
 “Master Builder”).

27. Piloting
 PSC release created favorable conditions for piloting in
Romania.
 The team in Romania must define the procedures
concerning the development of a pilot on the “Travel
Agent” profession ensuring:
 Analisys
 Development
 Testing
 Maintenance

28. The pilots
Profession Austria Germany Greece Italy Poland Portugal Slovenia Lithuania
Travel Agent /
tourist
entertainment
X X X X* X*
Real Estate
Agent
X X X* X
Master
Builder
X X*
Architect X* X*
* Second pilot wave go-live progressively from sept-dec 2011

29. SPOCS – General Overview
 Simple Procedures Online for Cross-Border Services
- Type B pilot-project conducted by CIP Framework
Programme ICT PSP launched and co-financed by the
European Commission since May 1, 2009
 Duration - 3 years(2009-2012)
 Coordinator – CapGeminini BV, Olanda
 The project is built on solutions already developed by the
EU Member States as a result of the Services Directive
(SD) 2006/123/EC.

30. Simple Procedures Online for Cross-border Services
SPOCS consortium consists of 33 partners from 16 Member States (MS) of
the EU:
 SM: national and local public administration:
• Austria, France, Germany, Greece, Italy, Lithuania, Luxembourg,
Malta, United Kingdom, Norway, Netherlands, Poland, Portugal,
Romania, Slovenia, Sweden
 Universities
 IT service providers
 Private entities

31. Romania's participation in SPOCS consortium
o Romania is represented in SPOCS by :
 National Institute for Research - Development in
Informatics(ICI Bucharest)
 Center for Advanced Electronic Services (E-CAESAR) with
support from the national Ministry of
Communications and Information Society
(MCSI).

32. Why is SPOCS important?
o Modernization and simplification of administrative procedures
o Reducing bureaucracy
o Increase transparency in public sector
o Improving on-line services
o Business opportunities in public sector
o Generates benefits for global economic growth
and creating new jobs
o Product innovation based on open specifications
o Stimulates demand for IT products and services

33. SPOCS deliverables can be found at
www.eu-spocs.eu
1) Business & Consumer End User Group
2) SPOCS vision to cover real need of business Stakeholders
3) Present SPOCS concepts
4) Collaborate with SPOCS through the End user and industry froup
5) Member states with differences in terms of:
•Organizational aspects (role of PCS /CAs)
•Centralized or local execution of the services
•Legal requirements
but with similar:
•Core process flow
•Security needs
•Core functionalities
Lets discuss how can SPOCS help to find solutions

34. Information:
www.eu-spocs.eu