Mohan Kumar

Bengaluru Area, India India

Senior Retail Trainer at Aptech

Retail

- With over 12 years experience in Planning & Operations, Process Management, Team and People Management. Certified Six Sigma Black Belt. - Worked at LAXMI NARAYAN GROUP - GUWAHATI/ASSAM, APTECH LTD - BANGALORE, AVIVA GLOBAL SERVICES - BANGALORE. - Proficient in managing & leading teams for successful completion of process operations. Experienced in implementing procedures, service standards for business excellence. - Deft in customer service operations inclusive of conceptualizing & implementing short/ long term plans. Managed teams with focus on excelling business targets & service delivery metrics. - Acting as an escalation gate to resolve critical issues of team members. - Steeri...