1. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
PERSONAL DATA
Nationality : Egyptian
Place of Birth : Mansoura, Egypt
Current Location : International City, Dubai.
Date of Birth : 01 Sept 1981
Civil Status : Single
Languages Spoken : English, Arabic
Height/Weight : 169; 71 kg.
Telephone : +971505020520
Visa Status : Employment Visa, Exp. Date: 16-01-2018.
Email : Mohamed-sami81@hotmail.com
EDUCATION
El Mansoura University, Egypt - Faculty of Commerce
Bachelor Degree, Accounting Major.
WORK EXPERIENCE
Etisalat Telecommunications, Dubai, UAE
Branch Duty Manager January 2016 till Present
Job Duties:
• Manage daily operations of branch in the absence of Branch Manager.
• Assist Branch Manager in implementing business development strategies for assigned
branch.
• Provide warm, friendly and welcoming atmosphere for both employees and customers.
• Provide Quality and exceptionally services to customer.
• Assist Branch Manager to achieve sales targets.
• Select, train, supervise and evaluate the branch staff to enhance individual productivity and
enable them to function according to job description.
• Assist Branch Manager to operate the branch in line with company procedures and policies.
• Ensure the facility is kept clean, safe and orderly.
• Resolve customers complaints promptly and efficiently.
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2. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
• Ensure operational excellence and integrity of the branch.
• Monitor employees KPIs such as customer's handling and waiting time.
• Develop action plans to enhance operational controls and optimize customer service..
• Assist in performance appraisals and compensation activities for employees.
Etisalat Telecommunications, Dubai, UAE
Senior Sales and Customer Service Executive April 2012 till December 2015
Job Duties:
• Sell telecommunications products and services to both individuals and companies.
• Identify, contact and build relationships with prospective customers through a combination of
telephone and in-person cold calls, networking and referrals to obtain appointments.
• Leverage the CRM system to develop prospecting and sales strategy that ensures high
activity and effective closing ratios.
• Book and install new lines/circuits/bundles/services to meet monthly quotas.
• Write and submit accurate orders.
• Design customized, cost-effective solutions for the client.
• Maintain open and effective lines of communication throughout the organization to maintain a
sense of teamwork, enthusiasm, pride, and quality workmanship.
• Capture and review any competitive intelligence gathered and proactively communicates this
information to marketing.
• Define personal and corporate revenue objectives.
• Achieve monthly sales targets with all telecommunications products.
Pronto Mobile Services (Mobinil Agent), Mansoura, Egypt
Sales and Customer Service Executive Jan. 2010 – Aug. 2011
Job Duties:
• Help customers choose the right cell phone and calling plan.
• Greeting customers, answering questions about cell phone features and service plans and
handling complaints.
• Show customers how to use the features on their cell phones.
• Troubleshoot basic technical problems with cell phones and accessories
• Update customer account information as necessary to handle billing issues and refunds.
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3. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
Jaz Mirabel Resort, Sharm El Sheikh, Egypt
Cost Control Clerk June 2008 – Dec. 2009
www.jaz.travel
1001 rooms, 8 F&B outlets, recreation facilities and spa with beauty centre
Job Duties:
-Is to assist the cost controller:
• To administrate sound cost control systems and procedures within the hotel in order to
maximize profits, although keeping a consistent level of high standards of quality and
services, and providing management with all needed costs related information.
• Controls all purchasing procedures relating to quotations, purchase orders and price
comparison.
• Controls that all receiving procedures are adhered to.
• Controls that all storing and issuing procedures are followed.
• Issued daily food cost reports.
• Issues the monthly F&B cost report with all pertaining calculations, comments and analysis.
• Participates in the receiving process very often to investigate quantities, quality of products
and if the receiving procedures are followed.
• Issues actual cost calculations for specific banquets comparing it to the potential cost.
• Issues receipts updated costs for items with purchase prices increasing above expectations
for F&B management review and decision to increase sales prices.
• Performs any other duties as required.
Iberotel Club Fanara & Residence Hotel, Sharm El Sheikh, Egypt
Cost Control Clerk August 2006 – May 2008
Receiving Clerk April 2006 – August 2006
Store Keeper Jan 2006 – April 2006
378 rooms, 3 F&B outlets plus 4 bars, banquet f
http://www.jaz.travel/destinations/egypt/sharm-el-sheikh-hotels/iberotel-club-fanara.aspx
Job Duties for the Store Keeper:
• To collect goods destined for the storeroom from the receiving area as soon as possible.
• To be responsible for the security of merchandise on inventory and to control goods received
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4. CURRICULUM VITAE
Mohamed Sami Abdul Shakour Ali
and properly record all issues.
• To properly store all merchandise and maintain perpetual inventory records.
• To keep storeroom and cold rooms in a clean and orderly condition at all times.
• To review inventories for obsolete and slow moving items and brings any such items to the
attention of management for disposal.
• To make period checks between perpetual records and actual stock and inventories any
discrepancies.
• Perform any other duties as required.
SYSTEMS
Microsoft Office (Word, Excel, Power point & Outlook),
Fidelio Food & Beverage Hotels Operating Systems Ver. 6.2,
Sun Back office Accounting Systems,
Oracle Financials (Ver. 11i),
CBCM Telecom Systems.
INTERESTS / SKILLS
Football, reading, internet.
Supervisory and Leadership, hard work spirit, v. Good communication and selling skills.
REFERENCES
Upon request.
Thanks for your attention and time
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