Hollie Lubbock, UX / Strategy Director

1. Trouble in the team:
techniques to solve
conflicts.
@hollielubbock

2. Conflict happens
everywhere.

3. If it’s not dealt with it
can easily escalate.

4. Feeling threatened blocks our creativity,
reduces our ability to solve problems, and
makes it harder for us to communicate
and collaborate with others.
Mindtools

5. 01. Types of conflict resolution
02. Giving good feedback
03. Team feedback speed dating

6. 01. Types of conflict resolution.
More info
TKI Conflict
resolution model.

7. Assertive
Cooperative
Unassertive
Uncooperative
01. Types of conflict resolution.

8. Assertive
Cooperative
Unassertive
Uncooperative
Avoiding
01. Types of conflict resolution.

9. Assertive
Cooperative
Unassertive
Uncooperative
Competing
Avoiding
01. Types of conflict resolution.

10. Assertive
Cooperative
Unassertive
Uncooperative
Competing
Avoiding Accommodating
01. Types of conflict resolution.

11. Assertive
Cooperative
Unassertive
Uncooperative
Competing
Avoiding Accommodating
Compromising
01. Types of conflict resolution.

12. Assertive
Cooperative
Unassertive
Uncooperative
Competing
Avoiding Accommodating
Collaborating
Compromising
01. Types of conflict resolution.

13. Assertive
Cooperative
Unassertive
Uncooperative
Competing
Avoiding Accommodating
Collaborating
Compromising
01. Types of conflict resolution.
Use a variety of
these techniques

14. Now to tackle it!
02. Giving good feedback

15. Private not public.
Conflict should be tackled in
private not a public forum.
02. Giving good feedback

16. Private not public.
Conflict should be tackled in
private not a public forum.
Moving to a neutral or different
location can help defuse tension.
Change location.
02. Giving good feedback

17. Private not public.
Conflict should be tackled in
private not a public forum.
Open & honest.
Give people space to talk about
what’s going on. Give honest
feedback using I statements about
how you feel.
Moving to a neutral or different
location can help defuse tension.
Change location.
02. Giving good feedback

18. Situation, behaviour, impact.
02. Giving good feedback

19. Feedback should be affirmative
or constructive.
02. Giving good feedback
Erika Carlson talk

20. Feedback speed dating
with the whole team.
03. Team feedback speed dating
More info

21. Regular sessions,
it gets easier.
Try to hold speed dating every two
- four weeks.
Play music or choose places where
there is privacy for each pair.
03. Team feedback speed dating

22. Regular sessions,
it gets easier.
Try to hold speed dating every two
- four weeks.
Play music or choose places where
there is privacy for each pair.
Everyone needs to prepare 3 pieces
of feedback for each member of the
team. Utilise the situation, behaviour,
impact format.
Prepare 3 pieces
of feedback.
03. Team feedback speed dating

23. Regular sessions,
it gets easier.
Try to hold speed dating every two
- four weeks.
Play music or choose places where
there is privacy for each pair.
10mins a pair.
Impairs take it in turns to give your
feedback to each other, 5 mins
giving and 5 minutes receiving
feedback each.
Swap partners!
Everyone needs to prepare 3 pieces
of feedback for each member of the
team. Utilise the situation, behaviour,
impact format.
Prepare 3 pieces
of feedback.
03. Team feedback speed dating

24. 01. Try to deal with conflict quickly.
02. Consider which is the best resolution tactic.
03. Private, neutral space and be open and honest.
04. Give feedback including situation, behaviour, impact.
05. Try feedback speed dating!
5 Things To Remember