1. Career at a Glance
A result oriented, competent & versatile professional offering 8½ years progressive customer service,
Aviation & Travel industry, including 1½ years experience in the Hotel Industry & aquainted with
the latest trends in management. Seeking a challenging assignment in a reputed firm
Awards & Achievements
• The Canadian Tourism Commission Awards – CSP 2015 (Canada specialist program)
• Hong Kong Specialist 2015 – Hong Kong Tourism Board
• Customer Service Training Certificate – Go Air Ltd
• Certified for DGR (Dangerous Goods Restriction) – Go Air Ltd
• Awarded “Certificate of Excellence” - CEO Go Air Ltd
• Diploma certificate in MS-CIT Computer Course
• Diploma In hair & Skin – Beau tic Institute (Mumbai)
Key Skills Set
 Outstanding track record in handling customer satisfaction issues.
 Respected leader with excellent communication skills & ability to delight customers
 Adept in implementing effective systems and procedures.
 Motivating the team, leading by example and delivering results as per set project objectives.
 Providing Quality Service to passengers at the Terminal as well as on board.
 Handle various assignments under high pressure & consistently delivering successful
results in tight deadlines.
 Handling issues of irate customers to ensure customer satisfaction and return of a happy
customer.
 Team handling and motivation skills which helps in penetrating business
 Proven track record of generating business double of assigned targets
 Demonstrated skills in planning and executing marketing strategies for business development.
 Superior performance repeatedly recognized through challenging assignment.
 Adept in collaborative partnerships with professional at organizational levels.
 Ability to take on responsibilities in trying times, Confident, Trouble shooting
 Excellent Communication and Inter Personal skills, a Team player, open to learning
 Exceptional capability in strategic planning & formulation to benchmark performance against
Industry global leaders
 Adept in initiating, planning, and implementing process improvement strategies.
 Prowess in coordination as well as establishing and maintaining quality standards.
 Expertise in designing cost effective Standard Operating Procedures (SOP's).
 Ensuring that all operational activities are in accordance with service processes and
procedures
 Outstanding track record in handling customer satisfaction issues.
 Ability to work efficiently in demanding work environments and meeting deadlines.
Mitali Ramesh. Bhosle.
mitalibhosle@yahoo.com
UAE +971 522 633 064
LinkedIn Profile - http://in.linkedin.com/pub/mitali-bhosle

2. Career Milestones
DUBAI LEISURE HOLIDAYS LLC (UAE)
“We bring holidays closer to you”
(Since Decade, Group has defined its credentials and grown rapidly into one of the leading travel &
tourism operators in Dubai)
Reservations Consultant (November 2014 Up to date)
 Responsible for Sales/ Ticketing / reservations / hotel bookings & Visa process.
 Handling bookings / corporate bookings and taking care of customer convenience.
 Contracting & Ventures with Hotels and supply chain
 Situation Handling in case of cancellation of voyage or any other situations related to
the passengers
 Responding to customer queries/suggestions/complaints/solving customer
grievances verbally and through mails.
 Maintaining the customer database.
 Creating mails and flyers through based Software and targeting prospective customers
 Providing Quality Service to passengers.
 Handling cancelled flights and addressing passenger requirements for re-routing, meals,
accommodation, etc.
 Conduct seminars for Corporate Customers and Agents to address promotional discounts
fare, new sectors and connectivity.
 Driven forecasting of sales of the Tickets.
 Mentoring and guiding team for achieving targets.
GO AIR INDIA LTD, (Mumbai) WADIA GROUP OF INDUSTRIES
(The Wadia Group has been in the fore-front of corporate India for over 250 years,
Go Air a low-fare Carrier Launched with the objective of commoditizing air travel, Airline currently
operates across 21 destinations over 100 daily flights and approx 707 weekly flight)
SENIOR CUSTOMER SERVICE EXECUTIVE – MUMBAI AIRPORT (2008 to 2014)
Job Profile:
As Senior Customer Service Executive – Airport Handling, overseeing the operations, planning
strategy for smooth functioning as per the set Key Performance Indices-
 Responsible for Sales and Ticketing at the Terminal.
 Handling bookings / corporate bookings and taking care of customer convenience at
the Terminal.
 Taking care of valued guest from the time of arrival till their departure.
 Supervising the Baggage check and boarding process at departure and arrivals.
 Situation Handling in case of cancellation of voyage or any other situations related to
the passengers
 Responding to customer queries/suggestions/complaints/solving customer
grievances verbally and through letters.
 Maintaining the customer database.
 Providing Quality Service to passengers at the Terminal as well as on board.

3.  Taking care of the inventory/ Stocks at the Terminal.
 Effective Handling of check-in counters and the baggage counters
 Coordinating with the Gsa’s and other travel agents
 Handle various assignments under high pressure & consistently delivering successful
results in tight deadlines.
 Handling cancelled flights and addressing passenger requirements for re-routing, meals,
accommodation, etc.
 Handling issues of irate customers to ensure customer satisfaction and return of a happy
customer.
 Conduct seminars for Corporate Customers and Agents to address promotional discounts
fare, new sectors and connectivity.
 Driven forecasting of sales of the Tickets
 Mentoring and guiding team for achieving targets
Contributions:
 Successfully increased brand equity and awareness.
 Driven initiatives to create maximum customers satisfaction
 Spearheaded sales growth, network expansion and tracked profitability
 Made significant contributions by supporting local marketing initiatives, driving people
development measures, & enabling effective merchandise management.
 Ensured optimum staffing at each counter after undertaken competency mapping & build a
competent team
 Instrumental in people development, identified gaps, & prepared training calendars that
resulted in controlling employee attrition rates
 Made noteworthy contributions in ensuring total commercial control and compliance at each
store level.
 Recognized as star performer for 2011 after increasing sales volume by 150% within less than
a year. Streamlined processes to improve efficiency levels to maximize output.
ITC GRAND MARATHA (MUMBAI)
(Benchmarked against the best in the industry)
Hostess – Guest Relations & Food & Beverages (Feb 2007).
Job Profile:
As A Hostess– Guest relation, responsibilities included, customer service, and all facets of running a
F&B Department as per the defined Key Performance Indicators-
 Responding to customer queries/ suggestions/ complaints, solving customer grievances
verbally and through letters.
 Maintaining the customer database.
 Providing Quality Service to Guest.
 Taking care of the inventory/ Stocks
 Effective Handling of check-in counters and the baggage counters
 Coordinating with the Gas’s and other travel agents.
 Implemented Lean initiatives & operational improvements.
 Celebrated special days, anniversaries, & other local sales promotional activities.
Contributions:
 Designed more attractive merchandise presentation strategies & special marketing campaigns,
 Increased guest footfall and profits.
 Awarded Certificate of Excellence - Guest relations

4. Training History
• Diploma in Aviation, Hospitality & Travel Management from AHA Institute of Air Hostess
• Attended personality development seminars
• Participated in Moment of truth seminars & Customer satisfaction seminar
Educational Qualifications
• Pursuing 3 years LLB Correspondence Degree Course from SNDT College.
• Bachelors Degree in Arts, Mumbai University, (2012)
Personal Particulars
• Date of Birth: 28th may 1985
• Language Proficiency: English, Marathi & Hindi
• Computer Literacy: Windows M.S Office (Word, Excel, Power point)