www.advenaartemis.com
CHANGE MANAGEMENT OVERVIEW
MERGERS & ACQUISITIONS
www.advenaartemis.com
Presented by:
MISTY KHAN (Ad...
www.advenaartemis.com
• Why is Change Management needed?
• Main components of Change Management
• Stakeholder Analysis
• C...
www.advenaartemis.com
Why do mergers and acquisitions fail?
WHY IS CM NEEDED?
“study after study puts the failure rate of ...
www.advenaartemis.com
Perception is not
always reality…
Components of CM
Stakeholders Analysis
www.advenaartemis.com
- Stakeholder Analysis report and metrics
- Project messaging/branding intelligence and Communicatio...
www.advenaartemis.com
Organization Key Influencer Impact Favorability* Risks Mitigation
Identify
stakeholder groups
Identi...
www.advenaartemis.com
Communication Plan
• Fear stakeholders will not embrace
• Leads to information void
… filled with mi...
www.advenaartemis.com
Communication Plan
• Engenders positive sentiment
• Fosters team work / comradery
• Identifies proje...
www.advenaartemis.com
Training Plan
Inadequate training is frequently sited as one of the
main reasons for unsuccessful tr...
www.advenaartemis.com
Training Plan
EXECUTIVE
TRAINING
• Develop and publish
training schedule
• Register employees for
tr...
www.advenaartemis.com
What does success look like?
Define
success
before
LOI!
Determine
metrics to
measure
success
Develop...
www.advenaartemis.com
Questions
www.advenaartemis.com
Advena Artemis LLC
info@advenaartemis.com
http://advenaartemis.com
713.256.7620
Contact Us
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Change Management Overview - Mergers & Acquisitions

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overview presentation of the main components of change management consulting used to help insure success of corporate mergers and acquisitions

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Change Management Overview - Mergers & Acquisitions

  1. 1. www.advenaartemis.com CHANGE MANAGEMENT OVERVIEW MERGERS & ACQUISITIONS www.advenaartemis.com Presented by: MISTY KHAN (Advena Artemis LLC) Friday, May 20th, 2016
  2. 2. www.advenaartemis.com • Why is Change Management needed? • Main components of Change Management • Stakeholder Analysis • Communication Plan • Training Plan • Evaluating Success CHANGE MANAGEMENT M & A OVERVIEW TOPICS
  3. 3. www.advenaartemis.com Why do mergers and acquisitions fail? WHY IS CM NEEDED? “study after study puts the failure rate of mergers and acquisitions somewhere between 70% and 90%” … Harvard Business Review  Poor Communication  Success not defined  Improper Expectations  Poor Internal Marketing  Culture Mismatch  Wrong Players  People Hate Change  Poor Market Understanding !
  4. 4. www.advenaartemis.com Perception is not always reality… Components of CM Stakeholders Analysis
  5. 5. www.advenaartemis.com - Stakeholder Analysis report and metrics - Project messaging/branding intelligence and Communication plan draft - Change Impact Assessment and Risk Mitigation plan drafts - Identify representative stakeholders to participate in interviews - Send introduction email to stakeholders - Schedule and conduct stakeholder interviews* - Amalgamate and analyze data from interviews *About the stakeholder interviews: Format: One on one, informal and confidential to encourage candid feedback Content: 15 pre-set questions, most consistent, some vary depending on job function Roster: A representative sample of stakeholders across organization and job levels Duration: 20 – 45 minutes depending on interviewee - Create good will and create sense of project ownership - Uncover project risks and potential mitigation strategy - Discover effective/ineffective messaging and communication preferences - Define success using SMART philosophy Stakeholders Analysis WHY? HOW? WHAT? Components of CM
  6. 6. www.advenaartemis.com Organization Key Influencer Impact Favorability* Risks Mitigation Identify stakeholder groups Identify key influencers & rank Populate level of impact caused by change on group Classify support level for the change within groups Identify risks to change success for each group Brainstorm mitigation strategies for risks Finance & Accounting John Doe High Supportive Tax season Postpone start Operations Jane Doe High Neutral Equipment incompatible Equipment retrofit & trg. Sales & Marketing Dave Smith Moderate Unsupportive Client loss Review AR HR Sara Smith Low Neutral No Substantial risks N/A Legal Pat Johnson Low Neutral No Substantial risks N/A Stakeholders Analysis / Risk Matrix Components of CM
  7. 7. www.advenaartemis.com Communication Plan • Fear stakeholders will not embrace • Leads to information void … filled with misinformation UNDER COMMUNICATION • Scare off stakeholders with negative imagery …that never comes to pass • Over promise …leading to disappointment at under delivery Components of CM OVER COMMUNICATION
  8. 8. www.advenaartemis.com Communication Plan • Engenders positive sentiment • Fosters team work / comradery • Identifies project communication PROJECT BRANDING • Formulated from stakeholder interviews • Determines how project will be received PROJECT BRANDING Components of CM
  9. 9. www.advenaartemis.com Training Plan Inadequate training is frequently sited as one of the main reasons for unsuccessful transition… CHALLENGES TO SUCCESS: • Don’t think we need it • Not properly scoped • Comes near end of project • Project fatigue • Budget pressure Components of CM
  10. 10. www.advenaartemis.com Training Plan EXECUTIVE TRAINING • Develop and publish training schedule • Register employees for training • Reserve rooms, amenities • Conduct training • Assess training success • Refresher training as needed DETERMINE TRAINING NEEDS • As is/To be process mapping & gap analysis • Develop training needs list based on gaps • Assess remedial training needs • Determine who will conduct and receive training DEVELOP TRAINING • Develop training curriculum • Train the Trainer • Develop certification criteria and assessments • Communicate training plan to responsible management Components of CM
  11. 11. www.advenaartemis.com What does success look like? Define success before LOI! Determine metrics to measure success Develop Communication Medium Post transition survey, Lessons Learned, Punch ListThink SMART Meaningful to all SHs Visible & easily interpreted Evaluating Success
  12. 12. www.advenaartemis.com Questions
  13. 13. www.advenaartemis.com Advena Artemis LLC info@advenaartemis.com http://advenaartemis.com 713.256.7620 Contact Us

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