1. Mikhael Robertson
619 Penn st Yeadon pa 19050  610-427-1829 mikhaelrobertson@yahoo.com
NETWORK TECHNICIAN
Expert in Partnering IT with Telecommunication Network Strategies, Operations and Goals
10+ years of project management experience developing and integrating IT and Telecommunication
networks for global manufacturers and service providers. Known for exceptional technical
proficiency, timely delivery of services and having an astute understanding of business operations
as it relates to networking processes. And wireless Integration
Deliver exceptional results through effective communication with internal and external teams.
Strategic thinker with innovative problem-solving abilities, an outstanding performance record and
team work skills. Self-directed, disciplined, flexible, confident and always ready for new projects.
Ensured hardware and software upgrades/downgrades and developed user profiles to ensure
excellence in client services.
MANAGEMENT AND TECHNICAL ABILITIES
Perform complex troubleshooting, backup, archival and disaster recovery services. Assist in the
design, implementation and maintenance of systems, programs, hardware and software. Update
computer stations and software and provided additional support for IT teams when needed. Manage
technical support teams between 3 to7 employees.
 Proven technical skills includes: Implementation of Global Telephone Network Systems,
Ericsson Cellular Mobile Systems (8800), AXC 10 Digital System, Siemens Expression
Phone Mail (Rolm) via Pro com Plus, Siemens (9006, 4000, 3000) and Call Manager
Xpression, Cisco IP Phone 7960G, T-Mobile, Nokia, Verizon and AT&T Systems, VoIP PBX,
Nortel wireless Integration system, Cisco light weight access point (LWAP)
 Installation and implementation of telephone network systems, digital phones, IP Phones,
audiovisual telephones and wireless cell sites. Responsible for voice engineering
services.wirless integration
 Hardware: Nortel Wireless Circuit, Data Link Analyzer, DSU & CSU Equipment, Channel
Bank (750 & 850)
 Software: Access Node Express (ANX), Windows 2000/2003, XP, Vista, Microsoft Products
(Word, Excel, telephone systems, PowerPoint, Access, Outlook), Unix , ACD, Window 7,
THIN Client ,LWAP,
 Terminal Servers and Routers: Cisco Systems (2600, 5500 1700, 1720, 3500, 7500, 3500,
2885)
 Network Switches: (PSTN Trucking, Trunk Group, CSM, GSC, MSC, MSS, HLR, SGSN,
GGSN, TSU, TDMA, T1, T3, ISDN,, DSL, DS3, DSO, DNS 500, Media Network, Telecoms,
VoIP).
 Switches: Cisco Switches (6500), Siemens Hi Path (4000, 3000, 9600), Manager (E.V.4.0, V.20
PBX), DS (250, 500), DNS (500), Lucent 500 (SM, CM, AM Maintenance), PSTN, Global
System Mobile, Switch Translation Recent Change, Eriksson Switch, Eriksson RNOC, GSM
&TDMA platforms, Cisco VoIP (7960, 7960G), BSC, APC and SPG commands; THIN Client,
 Configuration of Testing Equipment: (T-Berd, Sidekick, 850 MHz, 1900 MHz, LMU, PH Power
wave, Data Link Analyzer, Cisco Analog 186 & 188, Eriksson BTS, TBC Test 1, Hekiman

2. Tester T01, DSX Panel, VoIP, Telephone Adaptors)
 Implement Templates, TBC Test 1, Line Trunk Maintenance, CM Hardware, SM Hardware,
e911 Project, 100.120.ACE, DID Loop Start Line Cisco, Light weight access point
PROFESSIONAL EXPERIENCE
NCR CORP.
CustomerEngineer6/2015-12/2015
Workingas Contractor in the tri-statesarea. As FieldEngineerwhere to providedand maintain all
equipmentfor all Banks, Retailorand Convenientstoresequipment suchas ATM machine , register,
printersand BNA, cash &coin acceptor printerequipment. must Maintains,analyzes,
troubleshoots,and repairs computersystems,hardware and Software, computer peripherals,100 %
traveling throughoutTristate area
Field Engineer
CompuCom /T-Mobile /Wal-Mart/ Xerox
Central Telework level 2/2012-6/2015
T-Mobile Store in Tri-State Area, Philadelphia, Delaware, New Jersey
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and
computer peripherals.
* Documents, maintains, upgrades or replaces hardware and software systems.
* Supports and maintains Equipment: porter system computer, (backup and
Imagine HP Laptop Avaya phone, Cherry Key broad’s printers all network
application and Offer remote Assistance * Trains employees, identifies, analyzes,
and repairs product failures, orders and replaces parts as needed.
* Relies on instructions and pre-established guidelines to perform the functions
of the job...
* Primary job functions do typically require exercising independent judgment.
Wal-Mart project covering all stores in tri-states area over seeing all hardware,
printers, thin client, Pharmacy computer. Xerox/Aetna working as desktop
Engineer. Assist field tech in troubleshoot client equipment. Using Xerox ticket
system that aloud tech to remote into client site from home office to state to
state. Install software and hardware, computer ,laptop, thin client I pads Avaya
integration with Polycom environment
_____________________________________________________________________________
IMP Engineer
Samsung /Sprint (short term contactor)
Milwaukee Wisconsin.4/13-6/13
. Working as FieldEngineerwhere toprovidedand maintain all cell site equipment.As af lead techon
the Sprint/Samsung Project.Providinghand on experience in diagnosis and troubleshoot of such
.switch equipment as CiscoASR901, ALU (Alcatel Lucentandthe legacy BTS Carrier ,LMU,T1 CABLE
FIBE CABLE. FieldTechmust have Knowledge ofall locationwithin cell cabin. Whenstartingsystem
upgrade of new hardware and software equipmentmustcall back to networkcenterto verifyall
equipmentandT1 line with leadEngineer. Verifylocation of oldEquipmentthat sit in cell cabin here
are stepmust be taking to complete upgrade project underneaththe first DU shelf,and the IP
aggregator router forall the cabinet(Radio Access/ Backhaul) components.The ASR901 ispart of

3. .Cisco’sRAN Backhaul seriesthat ismaking a physical break in the demark cabling to have the T1 from
the carriers NIU/ Smart Jack go to
.
the ASR901 Input side and the legacyBTS existing CablingtoLegacy BTS Carrier T1 from Smart Jack
.ALU (Alcatel Lucent) BTST1 migration, usingthe existing66 Block demark to extendthe servingT1
(IN),and (RTN) pass-throughback to the legacy BTS.
Field Technician
Telecom-prime/AT&T 3-13-4/13
Cell site in and out doors
.Provided network support for new installation and system conversion projects. Staged and setup
new Siad cards identify LMU , circuits telecommunication resources (i.e., data and voice .circuits,
SIAD , T-1 circuit LMU switch for cell site in tri-state area , doing head to head testing. Migration of
ALU_GSM O E Migration Avaya integration with Polycom environment - Mobile devices
technology & integration - Advantage
_____________________________________________________________________________________
________
Service Desk Analyst II
Information Service Div. 1/13 -4/13
Hospital of the University of Pennsylvania
___________________________________________________________________e
.As a Help Desk Analyst Level II, Experienced first point of contact for Penn Medicine in
providing front-line diagnosis and support for all Information Services problems and/or
requests for service. Processes customer requests via phone, Intranet and e -mail with
appropriate customer interaction skills.
• Follows documented procedures and processes. Executes key phases of resolution workflow
including problem receipt, triage, resolution and closure (when possible), and problem referral
to the designated resolver group. Provides thorough documentation of all reported issues
within the Help Desk tracking system. Have Remedy ticket system experience, part-time work weekend only
Avaya integration with Polycom environment - Mobile devices technology & integration -
Network Technical Analyst
DEC2012 to Mar/2013
CompuCon IT workforce Solution
Work sites : CIGNA Inc.
.Provided network support for new installation and system conversion projects. Staged and
setup new computers, routers, servers, telecommunication resources Supported training
initiatives for end-users using MS Office Products. Troubleshoot, diagnosed and solved
technical matters related to security functions, design, testing, configuration and
.Tested network. Window 7 Deployment and Post Deployment. Network Support Technician
after Migration is complete walking around answer question and make sure all program are
working correct. Microsoft Lync integration with telephony environment
- Recent experience in Cisco Telephony 5 years
- Avaya integration with Polycom environment - Advantage

4. - Mobile devices technology & integration - Advantage
Excellent interpersonal skills, coupled with the ability to work in high pressure environments
Team player; self-motivated and able to use initiative.
Migration Technician April 2012 to
Sept.2012
Altos IT Solution, Philadelphia, Pennsylvania
(Work sites: Towers Watson and Datwyler)
1 Collaborate with multidisciplinary management and technical teams from
inception to completion of global system integration.
Ensured the migration of new network support systems including installation, testing,
integrated system backup and support.
2 Provided network support for new installation and system conversion
projects. Staged and setup new computers, routers, servers, telecommunication resources
(i.e., data and voice circuits, switches, routers and PBX equipment) and technical
equipment (i.e., computers, printers, copiers and video).
1 Supported training initiatives for end-users using MS Office Products. Troubleshoot,
diagnosed and solved technical matters related to security functions, design, testing,
configuration and tested network equipment. Wireless integration. Installing of Cisco Light
Weight Access Point for setup and path authentication data traffic voice and video
IT Network Analyst November
2010 to March 2012
Renaissance CDC, Philadelphia, Pennsylvania
1 Provided technical support for end-users to ensure effective operation of all
telecommunication and computer network systems and peripheral devices. Upgraded,
installed, troubleshoot and configured hardware and software.
2 Responsible for managing installation of Window 7, Office 2010 and
upgraded the business telephonic system. Monitored day-to-day maintenance of business
equipment and software. Wireless integration tunnel mech anism for data traffic and
securely support voice data ap[plication and video
Telecom Technician December
2007 to October 2010
SAP Corporation, Newtown Square, Pennsylvania
Results: Successfully managed installation and implementation projects of new telephonic systems
at major Fortune 500 worksites
1 Responsible for providing the design, installation, configuration, distribution,
monitoring, and maintenance of IT and telecommunication hardware and software.
Performed head-to-head testing with facility engineers.
2 Collaborate with IT and Network teams to insure quality and timely delivery of user
services. Evaluate, troubleshoot and resolve fiber optic, VoIP, PBX, IP, and Co Axe network
issues for global worksites.
3 Managed the construction and monitoring of worksites. Identified, diagnosed,
troubleshoot and resolved complex wireless network connectivity matters. Handle voice

5. mail engineering with Nortel Meridian PDX networks including move, add and change
extensions. Coordinate with the quality assurance and IT teams on issues and outages.
Wireless Intergration system. Installaltion of Cisco wireless systems throughout the
complex of bldg., to monitor data traffic voice support and video in all meeting and
conference rooms
Network Technician/Lead Engineer September
2006 to May 2007
Chinook Wireless, Great Falls, Montana (NOC) 1/2007
- 5/2007
TechniSource, Frisco, Texas 6/2007
– 10/2007
Cingular/AT&T Wireless, King of Prussia, Pennsylvania (TAG Group)
9/2006 – 1/2007
Results: Led the configuration of 120 new global systems for digital and mobile communications
company.
1 Managed technical support team. Responsible for the configuration, testing,
upgrade and maintenance of Cisco routers VPN, PBX, IP Phone, Wireless Access Points,
Windows Server 2000/2003 and XP activity services.
2 Managed the construction of worksites and implementation of e911 systems,
monitored and analyzed call-in traffic.
3 Identified, diagnosed, troubleshoot and resolved complex wireless network
connectivity matter related to cell sites. Coordinate with the quality assurance and IT teams
on issues and outages. Ran wires and cables between internal/external components
systems. Test circuits, upgraded equipment and components of malfunctioning wireless
communications equipment, wireless Integration, used test meters, circuit diagrams, and
other hand tools. Cisco lwap systems monitor data traffic securely support voice video
Network Installer April 2006 to
September 2006
Subway Company, Houston, Texas (via Tex USA)
1 Provided quality technical support in the installation, testing and monitoring of
wireless alarm systems, IP Phones, computer equipment, ATM machines, fiber optic wires
and cable network. wireless integration
Data Repair Analyst December
2004 to March 2006
Broadview Network, Horsham, Pennsylvania
Results: Developed exceptional project management by improving timely delivery of network
services
2 Accountable for the timely resolution of all aspects of connectivity problems
associated with computer and digital telephone systems, computers, dial-up, DSL services,
T1, VoIP services wireless Integration
3 Coordinated network repair and dispatch services, configured user equipment, and

6. determine root-cause of technical problems associated with MCI, Verizon, ATT and Clec Lap
network.
4 Responsible for moving, adding and changing extensions.
Field Engineer/Network Specialist April 2001 to
November 2004
Mikhael Tech Service, Lansdowne, Pennsylvania 9/2003
to 10/2004
Cingular Wireless, Inc., Norristown, Pennsylvania 3/2000
to 8/2003
ATX, Inc., Philadelphia, Pennsylvania (via Corecom Services) 5/2001
to 2/2002
Results: Worked with numerous networks and IT vendors to ensure optimization in technical
solutions
4 Responsible for providing the design, installation, configuration, distribution, monitoring,
and maintenance of IT and telecommunication hardware and software.
5 Ran wires and cables between internal/external components systems. Test circuits,
upgraded equipment and components of malfunctioning wireless communications equipment, used
test meters, circuit diagrams, and other hand tools. Performed head-to-head testing with facility
engineers. wireless integration
EDUCATION
2013 Associate Degree Candidate - IT Computer Network Systems
ITT Technical Institute, Philadelphia, PA
Applied Engineering Technology
Drexel University, Philadelphia, Pennsylvania (2004 – 2005)
Computer Network Technology Certification
Katharine Gibbs School, Norristown, Pennsylvania (2003)
Computer Marketing
Saint Joseph University, Philadelphia, Pennsylvania (1996-1998)
CERTIFICATIONS
Lucent Technology Multimedia Training
System Fundamentals
Line and Trunk Maintenance
AM Maintenance
Switch Translation Recent Change
Global System Mobile (GSM)
Cellular System Mobile (CSM)
Advanced: Mobile Switch (ECP) Eriksson and Nokia Switch
AXC 10 Digital System
SS7 Signaling

7. Hekiman Tester T-1
Data Link Analyzer (DLA)
Adtran Change Banks
Window 2000, Server and Window XP
Remedy Electronic
Circuit Acceptance T1
DS3, CSU, ISDN, Line
Northern Telecom’s DNS 250 & 500