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ភ្ជា ប់ បបសកកម្ម និង វិ ធ ី
សាស្រសដ
ឧត្តម្ភ្ជព នន ប្បត្ិបត្តិការ
ន័យ ឧត្តម្ភ្ជព នន ប្បត្ិបត្តិការ
Operational Excellence is a philosophy of leadership,
teamwork and problem solving resulting in
continuous improvement throughout the organization
by focusing on the needs of the customer,
empowering employees, and optimizing existing
activities in the process.
Operational Excellence stresses the need to
continually improve by promoting a stronger
teamwork atmosphere. Safety and quality
improvements for employees and customers lead
towards becoming a better enterprise.
ឧត្តម្ភ្ជពននប្បត្ិបត្តិការ= ការប្ប្បកាា យបៅជាប្ក ុម្ហ៊ុន ដ៏ល្អ
ប្បបសើរ
ឧត្តម្ភ្ជព នន ប្បត្ិបត្តិការ
ប្ក ុម្អ្នក
ដឺកនាំ
សហការគ្នន
ដាំប ោះ
ប្សាយបញ្ហា
ដាំប ើរការ
ឋិត្បៅ ឲ្យ
ប្បបសើរប ើង
អ្ត្ិថិជន
ជាទី១
ការផ្តល្់សិទធិ
ដល្់
និបោជិក
ស៊ុិត្ថិភ្ជព
និង
គ៊ុ ភ្ជព
ការខិត្ខាំពាោម្របស់អ្នកប្ត្ូិភ្ជា ប់ជាម្ួយគ្នន បដើម្បីីប ើើឲ្យល្ទធផ្ល្នន
ជាំនួញបានប្បបសើរប ើងគឺបោយបបចេបទសបៅបោយម្ប ាបាយ
ការបង្លើតផលិតផល
និ្ / ឬក៏ ងេវា
មងយោបាយ
សម្ព័នធការបបចេបទសបៅនិងប្បត្ិបត្តិការរួម្និងឧត្តម្
ភ្ជព ននប្បត្ិបត្តិការ
ឧត្តម្ភ្ជព នន ប្បត្ិបត្តិការ
សម្ព័ការរវាងបបចេបទស និង ប្បត្ិបត្តិការ នាំម្កការត្ប្ម្ង់បោយប្ត្ង់ប្គប់ទាំងចល្រនដ៏រស់របិករបស់ជាំនញ
ផលិតផល R&D
បបចេបទស
ការស្េែ ្យល់ពីផា
េំរាប់ផលិតផល និ្
អតិថិជន
ការស្េែ ្យល់ពីផា
េំរាប់ផលិតផល
និ្ការលក់
ការប្បគល់
ការផតល់
ងៅ អតិថិជន
ងេចកតីងពញចិតត
ការងយែើវ ិកកយប័ប្ត
ការប្បមូល
ប្បាក់េំណ្
ការងយែើវ ិកកយប័ប្ត
និ្ ការប្បមូល
បងចេងេេចាត់ ស្ច្ជំនួញ
បគ្នល្បៅននជាំនួញបោយតាម្ត្ាំរ៊ុយននការអ្ន៊ុិត្ត (KPI)
ប្ទឹសត ីសាម្ញ្ញ
The principles are not step-by-step
instructions.
These principles represent a mind-set that
works across methodologies, tools, industries
and core business processes. This mind-set
will help make the kind of decisions that lead
to superior results and Operational
Excellence.
ផច្់គំនិត មិនស្មនវ ិយីសាស្រេត
ប្ទឹសត ីសាម្ញ្
Customer First
Outcomes Create Value
Target High Value Process
Innovate don’t Duplicate
Excellent owners
អនកបានអែី
ស្ែលអនក
វា៉ា េ់
ដាំប ើរការអ្ើីៗម្ិនោចជាល្អ ប្បបសើរ បបើសិនជាវាម្ិនល្អ
ប្បបសើរ
សាំរាប់អ្ត្ិថិជន
អ្ត្ិថិជន ជាទី១
r s
ដាំប ើរការផ្ល្ិត្ល្ទធផ្ល្ប្ដល្បបងកើត្ជាត្ាំនល្សាំរាប់
អ្ត្ិថិជននិងទីបាំផ្៊ុត្សាំរាប់ប្ក ុម្ហ៊ុន។
ផលននែំងណើរការបង្កើតជាតំនល
បរៀបចាំចាត្់ ប្ចងនូិ
ែំងណើរការ
ជាំនួញ
លេធផល
អ្ត្ិថិជន
តំនល
ជាំរ៊ុញ
ឲ្យអ្ត្ថន័យ
$
បង្កើ
ត
ចាប់បផ្តើម្បោយចងអ ុល្បង្ហា ញល្ទធផ្ល្របស់ជាំនួញ
តំរ្់ង្ព ោះរកតំនលខ្ពេ់ននែំងណើរការ
បៅកន ុងពិភពបោកប្ដល្បចោះប្ត្ផ្លា ស់ ប្ប្បោ៉ា ងឆាប់រហ័ស ការប្កប្ប្ប
ជាថមី កាា យជាគនាឹោះរបស់អ្នកប្ដល្ប្ញកបោយប ើញខ៊ុសគ្នន ។
Rethink (why) —
Reconfigure (what) —
Reassign (who) —
Resequenhen) —
Relocate (where) —
Reduce (how much) —
Retool (how) —
ស្កស្ប្បជាថមីកំចមល្តាម
ប្បជាជនគឺជាទប្ម្ង់របស់ជាំនញដល្់អ្ត្ិថិជន។ ម្ចេ ស់ទាំង
បនោះ ម្ចនការទទួល្ខ៊ុសប្ត្ូិពីបដើម្ដល្់ចប់បដើម្បីីសាំបរចល្ទធ
ផ្ល្នន ដាំប ើរការ។
ែំងណើរការែ៏ប្បងេើរប្តូវការម្ចច េ់ែ៏ប្បងេើរ
បទម្នសស និបោជិន = បទម្នសស អ្ត្ិថិជន
រង្ហើ ស់និងកាំ ត្់គឺជាគនាឹោះប្ទនិចសាន នដននការចាត្់ ប្ចង។
វា:
អនកបានអែីស្ែលអនកវា៉ា េ់
ការសាំខាន់ននរង្ហើ ស់គឺប្ត្ូិបានទទួល្សាា ល្់ជាបប្ចើនក៏ប៉ា៊ុប្នតជា
បប្ចើនដង វាជាបាំ ប្ កម្ួយននជាំនញប្ដល្ប្ត្ូិបានទ៊ុកបចាល្។
បបងកើត្ខាន ត្ សាថ បត្យកម្មល្អ គឺពិបាក។ គឺគ្នម នចបម្ាើយ ប្ត្ូិ ឬ
ជាចបម្ាើយប្ដល្ ទទួល្សាា់ ល្់ជាទូបៅ។
កំណត់ងេត – ឧតតមភាព នន ប្បតិបតតិការ
បត្ើអ្ើីជាគនាឹោះម្ួយជាំហានបទៀត្ប្ដល្អ្នកប្ត្ូិប្ត្
ប ើើ?
ce
កាំ ត្់បហត្៊ុ:

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Operational excellence #25(khmer) 2