1. Mike Golden
2745 Beach River Dr. Reno, NV 89521
(208)-412-8231
agolden98@gmail.com
2745 Beach River Dr. Reno, NV 89521 – (208) 412-8231 agolden98@gmail.com
Qualifications Summary
 10 Years of Cable / Telecommunication Experience
 NCTI & VoiP Training
 Microsoft Office Suite, Excel and PowerPoint Proficiency
 Team Building and Leadership Skills
 Staff Training and Development
 Detail Oriented
 Strong Communication Skills
Professional Experience
Vice President
Golden Opportunities Dental Consulting May 2004-Present
 Improving Dental practice systems & organization.
 Hiring and team building exercises.
 Incorporating systems to improve practice performance.
 Small equipment repair, such as compressors and lights.
Commercial Business Technician
Charter Communications June 2014-Present
 Trouble shoot high speed internet and phone service for businesses
up to the modem.
 Install and trouble shoot internet, phone, and cable at residential homes.
Oil Field Communications Aug. 2013-March 2014
Hurley’s Oil Field Enterprise Fairview, Montana
 Installed and maintained communications on rural oil rig locations.
 Resolved communication links between mobile oil rigs and home office.
 Installed telephony, internet services,two way services, and floor ringers.
Sales Manager Nov. 2012 – Aug. 2013
PAC West Parts Sandpoint, Idaho
 Directs and coordinates the activities of personnel engaged in purchasing and distributing parts
and supplies.
 Establish inventory controls, levels and balances for maximum turnover.
 Build loyal clientele, foster good relationships with customers.
 Set and obtain sales and profit objectives.
 Centralize purchasing.
 Assist in collecting past due accounts.
 Review purchase order claims and contracts for conformance to company policy.

2. Mike Golden
2745 Beach River Dr. Reno, NV 89521
(208)-412-8231
agolden98@gmail.com
2745 Beach River Dr. Reno, NV 89521 – (208) 412-8231 agolden98@gmail.com
Lead Technician 2002 – 2008
Cable One Nampa, Idaho
 Developed and trained a team of employees to hit production and installation goals.
 Developed and coordinated the implementation of VOIP in the West Valley System to increase
company revenue through diversification of products.
 Maintained fleet information on all system vehicles for proper maintenance performance and
timely replacement. Negotiated maintenance priorities and acceptable time frames for
maintenance with local contractors resulting in reduced costs and increased usage.
 Collaborated with employees in developing career goals and established plan of actions based on
company structure and expectations, all resulting in an increase in employee satisfaction and
productivity.
 Built and implemented new plant installation by organizing the workforce for a smooth transition
from one service to another for customers as the upgrade was implemented in stages. The result
was improved customer and employee satisfaction.
 Resolved customer and technician complaints to retain customer and employee satisfaction.
 Managed staff by preparing work schedules and assigning specific duties.
Service Technician 1999 – 2001
AT&T Elko, Nevada
 Documented user support activity, such as system problems, corrective actions, resolution status,
and completed equipment installations.
 Worked with personnel and facilities management staff to install, remove, or relocate user
connectivity equipment and devices.
 Served as the Cumulative Leakage Indication Technician, detecting and repairing signal leakage
in the area.
 Detected,repaired/replaced aerial and underground cable drops, hard-line, taps and amplifiers.
 Performed customer and head-end maintenance.
Education
Bachelor of Business Administration – Finance November 4, 2012
American InterContinental University Schaumburg, Illinois
Summa Cum Laude
Associate of Arts in Business Administration 2011
American InterContinental University Schaumburg, Illinois
GPA: 3.94/Dean’s List

3. Mike Golden
2745 Beach River Dr. Reno, NV 89521
(208)-412-8231
agolden98@gmail.com
2745 Beach River Dr. Reno, NV 89521 – (208) 412-8231 agolden98@gmail.com
Professional References
 Phil Samph - (208) 290-2549
Owner of Pac West Parts and Co-worker at Hurley Enterprises
 Ralph Wilson - (775) 560-7617
Co-worker at AT&T and Charter Communications
 Dr. Robyn Goodman – (775) 813-0333
Dentist: Desert Valley Dental