Mitel Hospitality Solution

1. MITEL HOSPITALITY
SOLUTION
Kushi Chand Vadde
Sr.Technical Engineer
Microtel Systems and Services
kushi@microtelss.com/9949777709

2. Overview
At the outset, we thank you for giving us an opportunity to introduce our
company.

3. Company Profile
 Microtel Systems and Services is a leading provider of Voice, Data and Video
Communication Solutions with a vast experience of 15 years in the USA and have
started operations in India to bring our experience to the Indian market.
 Microtel Systems and Services is one of the authorized partners of the Mitel
Communications Solutions and have over 200 clients in the hospitality industry in
the USA.
 We offer solutions for Bio-Metric and Security Systems for Small, Medium and Large
enterprises.
 Microtel Systems and Services have experienced and trained technicians to provide
all our customers best quality of service.
 We represent and support a huge portfolio of product lines focusing on Voice and
Data and IP platform solutions with product offerings for enterprise Mobile
personalization for telecom carriers, emergency notification solutions for
enterprises, education and hospitality industries and so on.
 Microtel Systems and Services emphasize on unifying strong infrastructure to
deliver the maximum benefits of advanced Voice, Video and Data Convergence.

4.  We provide Communication Platforms, Desktop Phones and Internet
and Intuitive Applications for Customer Relationship Management
and Mobility, Messaging and Multimedia Collaboration.
 We offer a wide choice of solutions, from basic business to
sophisticated integrated communications, from pre-assembled to
custom made applications, and from an outright capital purchase to
a controlled service.
 Our services are extended to a wide range of organizations – from
the very small, single site businesses to the multi-site, large
enterprises.

5.  Voice Over IP Solutions
 Virtualization Servers
 Wireless Internet Access Points and Routers
 CCTV, Video - Security Products
 Bio-Metric Products and Solutions
 Communication Devices
 Structured Cabling
 IT Services – Networking and Software

6. To aggressively develop and market our products to domestic and
foreign clients, achieving highest level of customer satisfaction through:
 Consistently meeting or exceeding customer requirements.
 Time bound deliveries.
 Concentrating our resources on designing and building quality
into our products and services.
 Continuously improving process controls in all areas of our
business.
 Attracting, retaining and developing motivated quality
performers.

7.  Identify necessary and avoidable costs.
 Set targets to reduce avoidable costs.

8. Overview

9. • Mitel Networks is headquartered in Ottawa, Canada, home to the
company's product development, marketing, finance, and
administration functions. Regional operations are located in
Herndon, Virginia (US Sales), Caldicot, Wales (European
headquarters); and Hong Kong (Asia-Pacific operations).
• Mitel Networks operates 71 regional facilities in the U.S., Canada,
the UK, Europe, and the Far East. Manufacturing facilities are located
in Canada and the UK.
• Mitel Networks is a leading-edge global provider of next-generation
IP telephony solutions for enterprises.The company focuses on
blending powerful infrastructure with an intuitive human interface to
deliver the benefits of Voice, Video and Data Convergence to the
user.

10. Who we are in hospitality ?
 A long-established and proven provider of hospitality-specific
communications, worldwide.
 Mitel Hospitality Solutions are installed in the United Kingdom, the
Middle East, Asia-Pacific, Canada, the United States, the Caribbean,
and Latin America.
 Mitel Hospitality Solutions deliver advanced communications that
enhance the guest experience, improve customer service, and
optimize operational productivity and costs. The foundation of
these solutions starts with Mitel IP communications applications
and platforms.

11. Mitel’s portfolio of IP communications platforms have hospitality-
specific feature sets and tailored applications that enable hoteliers to
implement IP solutions at their own pace to best meet their customers’
needs
Mitel Professional Services offer a complete range of advanced
services designed to address unique business and operational needs
and ensure that an end user is able to maximize their investment in a
Mitel solution.
Combine all of the above with a built-in migration strategy that
protects your investment for years to come, and YOU will agree, Mitel
solutions are a wise investment

12. Reduce costs and increase staff efficiencies
 Enhance customer experience
 Revenue generation

13. Mitel Hospitality Solutions
 IP solutions that leverage a Single infrastructure for converged services
like voice, video and data.
 Seamless integration with most third-party applications like PMS, call
accounting and analog guest room phones.
 Applications that enable staff to spend more time serving customers.
 Desktop and WiFi phones and consoles that are intuitive and easy to
use, enabling staff to be more professional when handling calls.
 Hospitality-specific feature sets.
 Flexible hardware and software solutions to meet the needs of the hotel
vertical.
 An intelligent migration path to protect your existing and future
investment

14. The Reasons are very Clear
 Our complete line of feature-rich, IP desktop phones, consoles and
peripherals lowers operating costs while making it easy for hotel staff to
provide professional level service to guests.
 Mitel's IP-PBX and IP-based applications enable hoteliers to implement IP
solutions at their own pace to meet their customers' needs.
 Mitel's open architecture support third-party applications like call
accounting, guest room phones and property management.
 Combine all the above with a built-in migration strategy that protects
your investment for years to come, and YOU will agree, Mitel solutions are
a wise investment.
 Mitel solutions meet and exceed the hospitality industry's demands for
performance, price, scalability and investment protection.

15. Feature for feature, Mitel is setting the standard for hospitality
communications
Requirement Features Benefits
Reduce costs and increase Twinning Staff can make and receive
staff efficiency calls where coverage is
provided at the property
Opportunity to increase guest
service response time with
improved staff efficiency
Opportunity for hotelier to
save costs on network
services like pagers and cell
phones for property based
communications
IP-based Teleworker for home Enable management and key
office staff to have office
functionality at home
Improve staff retention with
flexible communications
solutions and leverage the
internet to save on cost

16. Requirement Features Benefits
Enhance customer Integrated Messaging puts Guests can access voice
experience the guest in control mail in-room or from any
touch tone telephone on or
off the property Guests can
set / modify / cancel their
own wake-up calls
Enables staff to focus on
customer facing activities
during peak periods
Revenue generation Integrated IP WiFi Mobile Meeting Managers
application can call Catering, Business
Center services to keep
meetings running efficiently
resulting in repeat business
and potential increased
property services revenue
Desktop HTML Support Display hotel services on a
5330 / 5340 IP Phone
(3300 ICP only) to drive
revenue opportunity

17. General System Diagram for a Hospitality
Workforce Environment :

18. Mitel IP Phones & Console
Mitel 5560 IPT-Financial Trading Telephone

19. SUPERCONSOLE 1000
attendant console
Mitel 5540 IP Console

20. Mitel 3300 ICP Range
3300 IP Communications Platform
• Mitel® 3300 IP Communications Platform (ICP) provides enterprises with a highly scalable,
feature-rich communications system designed to support businesses from 30-60,000 users.
The 3300 ICP provides enterprise IP-PBX capability plus a range of embedded applications
including standard unified messaging, auto-attendant, ACD and wireless gateway. Operating
across virtually any LAN/WAN infrastructure, the 3300 ICP provides seamless IP networking
allowing for full feature transparency within distributed environments by supporting networking
standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP provides organizations with the
opportunity to IP enable their legacy PBX's, protecting existing investments while delivering all
the advantages of a converged infrastructure.
• Leveraging over three decades of call control experience, the 3300 ICP supports over 500
telephony features - features that are delivered to the many user communities through easy to
user interfaces such as our Web-based system management.
• At the user level the 3300 ICP supports the industry's largest range of desktop devices
including entry-level IP phones, Web-enabled IP devices, wireless handsets (WiFi or IP DECT) and
full-duplex IP audio conference units.
• The 3300 ICP also supports a powerful suite of applications including multimedia
collaboration, customer relationship management and unified messaging. Industry standard
Application Programming Interfaces (APIs) are supported for extensive third-party applications
through Mitel Solutions Network (MiSN).

21. Controllers- CX & Mxe Systems

22. AX CONTROLLER – Best PBX System for Hospitality

24. Features of Controllers

25. Features of Controllers

26. Front and
Back View
of Cxi PBX
Front and
Back View
of MXe
PBX

28. SIP Trunking
 Supports G.711 and G.729
compression
 Total of 2,000 SIP trunk
connections supported
 Up to 400 connections to
any single peer
 SIP Trunking license
required for each SIP channel
 Supports RFCs

29. Different Types of Cards
Dual Fiber Interface Module (FIM), used to connect to NSU’s,
Peripheral and DSU Cabinets
T1/E1 Dual Framer Module, used to provide 24 B-
Channels for T1 or 30 B channels for E1 digital trunking
T1/E1 Combination Framer Module, used to provide one
T1 or E1 link for digital trunking
Quad BRI Module, used to provide digital trunking with
2 B-channels and 1 Dchannel for each port

30.  A Digital Signal Processor (DSP) module to supply
additional resources required for voice mail ports, call
compression, or features such as three-party
conversations
 A DSP II module that provides resources used for
T.38 Fax over IP (FoIP) and G.729 compression.
Quad CIM Module used for connection to an Analog
Service Unit, Universal ASU, or ASU II.

31. Unified Communications (UC) from
Mitel helps businesses respond to
real world business challenges with
solutions that drive productivity,
improve performance and reduce
costs.
Unified Communications is the next
evolution of communications and
related technologies. UC combines
multiple IT capabilities, enabling an
efficient approach to communicating
that changes how individuals, groups
and organizations conduct business
and provides key business benefits,
including:
Lower communications costs
Improved employee efficiency and
productivity
Enhanced responsiveness to
customers, suppliers and partners
Streamlined IT management and
lower total cost of ownership

32. The Mitel Teleworker Solution is a Plug-and-Work
solution that gives remote workers seamless access to
the voice and data capabilities of the office. This not
only increases employee productivity ,it also decreases
overhead expense and long distance call charges
The new Mitel Teleworker Solution directly
addresses the needs of the growing Teleworker
market. It is a simple, scalable and secure solution
for remote and home-based employees. With the
Teleworker Solution, teleworking is now as easy as
taking home a phone and plugging it in! The
Teleworker Solution is simple to sell and a breeze
to implement benefiting employees, companies
and the providers that

33.  Holiday Inn
 Radisson
 Skumars
 Courtyard
 Abcom
 Hilton Garden Inns
 Orion Ornamental
 Rampersad and Parmar Law Group
 Fairfield Inn and Suites
 Red Roof Inn
 Cornerstone Communications

34. We respect and understand the values and needs of our customers and believe
that a Communications Solution is different and unique for every business.
Looking forward for your Business appointment and an opportunity
for our Product presentation.
Phone : 040-66663880/81
Mobile : 9666123491/92

35. Thank you
Kushi Chand Vadde
Technical Engineer
Microtel Systems & Services
Hyderbad-34