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MIX Market (www.mixmarket.org) is a data hub where microfinance institutions (MFIs) and supporting organizations share institutional data to broaden transparency and market insight. This exchange enables users to establish reporting standards, alleviate reporting burden, and promote responsible investment. Supported by validated social and financial performance data, MIX Market provides analysis on risks and opportunities in the markets where MFIs operate. This platform is provided by MIX. MIX promotes responsible financial services for underserved communities through data analytics and market insight.
Talk importance of comparing % women borrowers with % portfolio held by women….data??
Gender Performance Indicators webinar
Are you serving women well?
Using the Gender Performance Indicators
Jaclyn Berfond, Senior Associate,
Research, Monitoring & Evaluation
Jesse Marsden, Program Manager,
Research & Operations
Michael Krell, Analysis and Data
Management Lead, Social Performance
Shahinaz Saqer, Network
Feel free to live-tweet the session @MicroCredSummit, @womensworldbnkg and
What is Gender Performance?
With 74% of MFIs* claiming to target women, and over half declaring women’s
empowerment or gender equality as an objective:
How can we hold ourselves accountable to the financial inclusion
and empowerment principles we advocate?
How can we understand if financial institutions are serving women
Current gender indicators only tell part of the story…
% women board
% women staff
% women managers
% women borrowers
* MIX FY2012 data 3
The “Select Five”
These select five indicators are the starting point; the minimum that all industry
stakeholders can use to track and improve gender performance. They are also the
first key step toward the integration of the full suite of indicators
Women’s World Banking’s Global Footprint
35+ years focused on women’s access to finance
20 million active clients
$7.7 billion in outstanding loan
$5.1 billion in deposits
Women’s World Banking is also working with banks in Malawi, Nigeria, and Tanzania.
MIDDLE EAST &
LATIN AMERICA AND
What is MIX?
MIX promotes responsible financial services for underserved communities
through data analytics and market insight. We do this through two decision
support platforms, MIX Market and FINclusion Lab. As basic infrastructure
for responsible and inclusive markets, these platforms provide a necessary
ecosystem to enable and inspire coordinated investment, effective policy,
and positive social outcomes for the financially underserved.
MIX Market (www.mixmarket.org) is a data hub where microfinance
institutions (MFIs) and supporting organizations share institutional data to
broaden transparency and market insight.
FINclusion Lab (www.finclusionlab.org), is an analysis and data visualization
workshop designed to inspire the coordinated delivery of responsible
financial services to underserved communities
MIX’s Marketplace Position
• Private, non profit microfinance institution
•MFW was the first microfinance program in Jordan
•Jordan Quick Facts
Jordan population: 6.5 million
Female percentage: 48.4 %
GDP/Capita: US$ 6,100
Save the Children
The program was
registered as a local
NGO, the Jordanian
registered as a non-profit
MFW achieved full
financial sustainability 2006
MFW celebrated its
and reached the
Indicators are as of Jun, 2014
No. of Branches
No. of Staff 517 (69% ♀)
No. of Loan officer 300(79% ♀)
No. of Active clients 107,418
Portfolio (In millions) 36,843,743US$
Services Jun, 2014
group & Individual
No. of Insured
No. of Insured
No. of insured Ri’aya 102,406
Women clients as a percent of total clients
New women clients as a percent of total new
Women’s Market Penetration
Women clients as a percent of addressable
Women’s Market Share
Women clients as a percent of total women
served by comparable providers in the market
Depth of Outreach to Women
Percent of women clients below a defined poverty
Average initial loan balance as a percent of per
capita Gross National Income (GNI), by gender
Regional analysis at Ujjivan in India shows the institution’s market penetration (measured as number of services
points) compared to the target population’s income levels. This analysis can provide guidance on whether the
institution is present in the lowest income areas. Institutions can also use this to make growth decisions.
Understanding Women’s Needs
Percent of clients analyzed through market
research, by gender
Percent of women clients accessing two or
more distinct types of voluntary financial products
Product growth, by gender
At Fundación delamujer, analyzing the repayment performance of clients with a credit product and one or more
insurance products provides insights on repayment differences between men and women. In all cases women
Retaining Women Clients
Client retention rate, by gender
Percent of women clients, by loan cycle or
by join year
Client satisfaction score, by gender
At Fundación delamujer, the longer a client was with the institution, the higher her average assets. Although no
direct attribution can be made, this analysis can be a starting point to explore indications of social outcomes. On
average, women clients that had been with the institution longer registered higher assets.
Percent of clients with inquiries or complaints, by gender
Percent of women clients who attend financial education programs
Beyond the number of complaints, Fundación delamujer began to track the types of inquiries as well as the channel
through which they were received. This enabled them to measure and set target response time per type of inquiry.
Percent women board members, staff, senior management, middle
management, and front-line staff
Benchmarking diversity ratios to market or regional peer groups can provide valuable insights.
Advancing Women Managers
Staff promotion and attrition rates, by gender
By disaggregating loan officer data by gender, differences in productivity levels at Fundación delamujer emerged.
Further analyzing loan officers by the number of years on the job demonstrated that because female loan officers
had on average been at the institution longer they also exhibited higher levels of productivity.
Women as an Asset Base
Percent of loan portfolio and average loan balance
Women’s Repayment Capacity
Portfolio at Risk > 30 days, by gender
At Finance Trust in Uganda, we performed regional analysis that compares women’s loan portfolio to the percentage
of women clients. If men and women had equal average loan balances we would see parity (100 % in this scale). This
analysis can then be refined by product and by branch to evaluate target markets.
Average percent change in net business
income or assets and/or average percent
change in household income or assets, by
Percent of women who use their loan for
their own economic activity
Percent of women clients with school-aged
children in school
Percent women clients that show
improvement in housing conditions
At Ujjivan, analyzing loan usage by cycle showed that over time women clients shifted loan usage from business
to family: housing and education were the most important priorities.