1. 1319 Calderwood Ct, SE
Smyrna, GA 30080 Michelle Fonzo
770-313-4466 (Cell)
fonzo1319@charter.net
Summary of Qualifications
Ethical and dependable Executive Assistant and Office Manager with extensive experience providing
outstanding administrative support and facility management. Dependable and committed to assist in
confidential and strategic issues, keep projects on schedule and anticipate future needs. Detail-oriented top
performer with excellent people and communication skills working with management as well as team
partners. An organized multi-tasker motivated by a desire to help others succeed. Strong work ethic.
Expertise:
Calendar-Travel Management Organization Event Planning/Training
Space Design-Move Coordination Equipment / Vendor Procurement Create Policies and Procedures
Professional Experience
Integro USA Inc., Atlanta, GA 2012-2015
Office Manager, Accounting Assistant
Organized and set up work rooms, mail rooms, break rooms, file rooms
Set up procedures maintaining supplies and equipment, file management
Audited and organized human resource files, implemented process for on boarding and exiting staff
Served as accounting assistant to the VP Finance – scanning deposits, tracking and processing
commission using QuickBooks, Benefit Point and Excel spreadsheets
Manage all resident and non-resident insurance licenses, application and renewals, address changes
Coordinated IT issue resolution, building maintenance issues, etc
Plan company events, cater client, vendor and staff meetings
Process expense reports for COO
Selected Accomplishments:
Organization of all office space
Moved staff and consolidated supplies and equipment to interim and new office space
Assist in design of new office space, coordination of office move
Provided seamless back office operations
Implement cost effective resources for supplies
Implement out of office time tracking software
Wells Fargo Insurance Services USA, Inc. (WF), Atlanta, GA 1995 - 2011
Assistant Vice President
Positions:
Executive Assistant to: Regional Business Development Leader (2008)
Sales Coordinator, Co-Office Manager (2008-2011)
Managed calendar, travel, email, correspondence, expenses, presentations and projects
Coordinated meetings and special events within budget
Created and implemented Standard Operating Procedures; trained regional leaders
Managed prospects in Salesforce, trained producers, created and ran sales reports
Publicized, monitored and coordinated client entertainment (sport events, concerts, etc.).
2. 1319 Calderwood Ct, SE
Smyrna, GA 30080 Michelle Fonzo
770-313-4466 (Cell)
fonzo1319@charter.net
Office Manager and Site Coordinator Roles (1998-2011)
Created, revised, and communicated local office and corporate administration procedures
Developed, coordinated and presented training classes (Word, Excel, Powerpoint, SoftTime)
Communicated and monitored corporate and local policy (and changes) to office
Design space and coordinate 4 office moves/restacking
Managed office, mailroom, receptionist, word processing staff and facility
Key member of Automation (IT) Committee, Operations Committee, and Management Team
HR Advocate/Assistant Roles (1996-2003)
Provided HR assistance and direction to managers and employees
Managed employee attendance tracking and time entry system for non-exempt employees
Assisted HR Director with projects, policy design and implementation
Assisted with Business Continuity Plan and coordinated emergency phone tree
License Coordinator (1996-2003)
Presented, provided, tracked, processed professional designation information
Processed new resident and non-resident applications, renewals and appointments - originally 80
non-resident and 50 resident licenses - grew to over 1,800 non-resident and 150 resident licenses;
Planned and coordinated continuing education classes for licensed agents resulting in cost savings
and reducing employees' time out of the office;
Participated on Wachovia corporate license integration team to centralize licensing process; choose
software program, establish processes and procedures, etc.
Word Processor (1995-1996)
Create procedures and developed administration and word processing department.
Created standards for documents - proposals/summaries, employee handbook, job descriptions for
a professional look
Selected Accomplishments:
Design office space, coordinate moves
Planned and coordinated client events, staff events, employee participation in community events;
Relay for Life, Atlanta Food Bank, Angel Tree
Ensured successful employee on-boarding by creating and presenting new Employee Orientation
package to new employees, managed new employee process and orientation schedule
Administered employee information as proxy for all managers; managed salary increases,
promotions, job requisitions, transfers, job changes freeing managers to focus on business critical
tasks
Education: Kennesaw State University, Kennesaw, GA, Education-3 years toward bachelor degree
Computer and Other Skills: Windows, Office: Word, Excel, PowerPoint, Outlook, QuickBooks; Benefit Point;
NIPR/NAIC insurance licensing websites; SoftTime; Internet; Previous experience with Salesforce, Lotus
Organizer, Lotus Notes
Cobb County Notary, SHRM Atlanta Member
3. 1319 Calderwood Ct, SE
Smyrna, GA 30080 Michelle Fonzo
770-313-4466 (Cell)
fonzo1319@charter.net
Events Committee Chair