1. Michelle Dansby
1003 Parker Circle ⦁ Georgetown, Texas 78628 ⦁ (512) 619-2792 ⦁ dansbymichelle@gmail.com
MILITARYSERVICE United States Navy
AWARDS National Defense Service Medal
Letter of Commendation
EDUCATION
ConcordiaUniversity Texas August 2016
Master of Business Administration
ConcordiaUniversity Texas April 2012
Bachelor of Arts, Kinesiology
AustinCommunityCollege August 2010
Associate of Arts Degree
SUMMARY
A self-starter veteran with a strong analytical mindset and fierce attention to detail. A leader withover 15
years of experience in management helping improve customer satisfaction and implementing the proper
balance of people, processes and technologies to improve employee productivity and exceed company
goals.
Specialties include: new softwareadoption,cross-functionalteamleadership,customerservice,
process improvement,records management,training,recruiting,and operations/program
managementand automated payrollsystems.
PROFESSIONAL EXPERIENCE
Concordia University Texas Austin, Texas
AssistantRegistrar Feb 2015 - Present
 Provide excellent customer service internally between departments as well as externally to
students and parents.
 Maintain school database with regards to courses, fees, and registration. Work extensively in
Ellucian Banner.
 Certify degree completion and issuance of diplomas.
Concordia University Texas Austin, Texas
BusinessSupportCoordinator-CollegeofBusiness Jul 2013 - Feb 2015
 Assist MBA Program Directorwith program facilitation and IACBE compliance as wellas SACSCOC
compliance forthe College of Business
 Support academic instruction in the accelerated and hybrid delivery methods by facilitating
classroom needs for faculty and students, scheduling classes, preparing/distributing teaching
agreements and assignments, managing all aspects of textbook needs, distributing syllabi, and
assist faculty with posting grades, trouble shoot faculty technicalissues
 Performfaculty observations, process faculty evaluations, review syllabi and course material, post
grades, prepare class materials, and ensure confidentiality of records
 Recruit and facilitate new hire on boarding for adjuncts

2.  Help withset up for annual faculty training
 Assist in Blackboard course shell set up
LA Fitness Dallas,Texas
OperationsManager Dec 2012 - Jun 2013
Management/Leadership Duties:
 Ensure excellent customer service and provide a clean and well-maintained facility
 Hire, train, and supervise all fitness, babysitting and janitorial staff, resolve all membership issues,
update past due accounts
 Manage payroll and supplies budget
 Create and Maintain staff schedules
 Uphold company policies and procedures
 Run reports and analyze for efficiencies
Gold’s Gym CedarPark, Texas
OperationsManager Nov 2011 - Dec 2012
Management/Leadership Duties:
 Manage Front Desk Associates to ensure policies and procedures as outlined in the Front Desk
Operations manual are followedat all times
 Hires, trains and supervises all Front Desk Associates, Kids Club Associates and Housekeepers
Operations Support:
 Ensures that all frontdesk systems are followedsuch as proper Member Check-In,Telephone
Inquiry, Guest Registration, Cash Handling, Replacement of Member IDCard, Delinquent Account
Procedures, AccountChange requests, travel/guest passes
 Directs and controlsall gym walk-thruand cleanliness standards are adhered to
 Communicates with GM regarding waysto improve front desk operations and improve PNL
 Responsible forcommunicating and followingcash management procedures
 Manages the retail sales procedures for the gym
Lifetime Fitness Austin, Texas
Asst. Dept. Headof Operations Jan 2011 - Oct2011
 Maintain indoor and outdoor club cleanliness and safety by delegating daily maintenance tasks
 Ensure Operations staff responds to member questions using extensive knowledge of LifeTime
Fitness products, services, policies, and procedures
 Assist in ensuring policies and regulations are in compliance withOSHA regulations
 Assist in training team members through standard operating procedures, role playing, shadowing
and providing feedback
 Make hiring, promotion, disciplinary, and termination recommendations to the Facility Operations
Department Head
The Beauty of Concrete Leander, Texas
Owner/Partner Feb 2005 - Jan 2011
 Established and maintained officeprocedures for decorative concretebusiness
 Maintained all bookkeeping records and prepared annual taxes
 Negotiated client contracts
 Handled Accounts payable and receivable and daily banking operations
 Managed inventory and monthly budget