1. Michelle M. Cornelius
340 SW 5th St.Loft 206 Des Moines, IA 50309
michellecornelius37@gmail.com
mcornelius1979@gmail.com
515-556-9019
Objective
To gain long term, meaningful employment with an organization to which I can add value with room to
grow.
2. Work Experience
Beginning in 2007, I have been a stay at home mother whose husband has been deployed 2 times during
this time frame. As both kids are now in school, I am currently seeking professional employment and a
career.
Concentric International, LLC., Des Moines, IA
• Sales/Customer Service Administration, July 2015-
• Responsible for answer all incoming calls and make sure I exceeded all expectations
to their order, inquiry or quote.
• Estimate, quote and negotiate prices, service agreements,credit terms, or other bid
specifications per order. Input orders and also invoice once product was shipped and
delivered
• Responsible for Accounts Payable & Receivable
• Assisted with the RMA’s. (return of product) and also fulfilled customer needs.
• Contacted Customers daily via email or phone.
• Became familiar with products and services individual to better help the company and
myself.
• Set a weekly goal for myself.
• Sent out all mailings, including catalogs, pricing and specs.
• Assisted 4 salesmen with price, lead time, availability. Also calculate weekly and
monthly commissions for them to turn in.
• Identify prospective customers by following leads from existing clients and/or
attending trade shows and conferences,on my own time.
• Emphasize product based on customers’ needs and on technical knowledge of
product capabilities and limitations.
• Perform administrative support tasks such as proofreading, transcribing handwritten
information, and operating calculators or computers to work with pay records,
invoices, balance sheets,or other documents.
Hampton Inn, Ankeny IA
• Front Desk Attendant, April 2014 –
• Responsible for welcoming guests to the hotel and ensuring that their stay from
check-in to check-out exceeded expectations
• Ensured miscellaneous tasks were completed:
• Preparation of complimentary meals. Stocking of Pantry Store.
• Paperwork for night audit, balanced drawers and make nightly deposits.
Centerline Supply Ltd., Grand Prairie TX.
• Inside Sales Representative, May 2004 – December 2006
• Contact new and existing customers to discuss their needs and to explain how these
needs could be met by existing products and services.
3. • Prepare drawings, estimates and buds that meet specific customer needs
• Answer customers’ questions about products, prices, availability and credit terms.
• Arrange and direct delivery and installation of products and equipment
• Estimate, quote and negotiate prices, service agreements,credit terms, or other bid
specifications per job.
• Identify prospective customers by following leads from existing clients and/or
attending trade shows and conferences.
• Listen to and resolve customer complaints regarding services,products or personnel.
• Provide customers with product samples and catalogs.
• Schedule and confirm appointments for clients, customers,or supervisors.
• Manage projects and contribute to committee or team work.
• Complete expense reports, sales reports, and other related paperwork.
4. Better Business Bureau, Fort Worth TX.
• Sales Representative,July 2001 – April 2004
• Contact pre-qualified businesses to extend an invitation to apply for membership with
the Better Business Bureau (BBB).
• Identify potential members using advertising campaigns, mailing lists and/or personal
network contacts.
• Answer members’ questions about services provided by BBB including proper use of
the BBB logo in advertising and marketing of their companies.
• Maintain member records using automated systems.
• Conduct due diligence on market conditions, business trends and industry developments
through attending sales and trade meetings and industry publications.
• Completed marketing development training courses as required by the BBB.
• Prepared documentation and plaque to be mailed to potential members.
• Calculate costs for potential membership with the BBB.
• Calculate weekly and monthly commissions.
• Received awards for:
• Top sales monthly/Top 300 in sales nationwide
Exxon Mobil (J.A.M. Distributing), Dallas TX.
• Inside Sales Representative, September 1998 – May 2001
• Contact new and existing customers to discuss their needs and to explain how these
needs could be met by specific products and services.
• Negotiate and quote prices and terms and other bid specifications on sales of lubricant
and petroleum products.
• Answer and resolve customer questions about products, prices, and availability.
• Advise customers on substitution or replacement options if the current product is not
available.
• Emphasize product based on customers’ needs and on technical knowledge of product
capabilities and limitations.
• Select the correct products and assist customers in making product selections based on
needs, product specifications and applicable regulations.
•
• Prepare sales orders and submit for processing.
• Attend weekly sales meetings and keep up on related publications on business trends
and industry developments.
• Maintain customer records using automated systems.
• Provide customers with ongoing technical support.
• Inform customers of estimated delivery schedules daily.
• Calculate and quote rates for petroleum and lubricant products nightly for delivery the
following day.
• Complete product and development training as required.
• Prepare documents such as work orders, bills of lading and shipping labels with
accompanying MSDS to route materials. Monitored driver log books daily.
• Perform administrative support tasks such as proofreading, transcribing handwritten
information, and operating calculators or computers to work with pay records,invoices,
balance sheets, or other documents.
