1. Michelle Bailey
406 Buckskin Drive, Redoak, TX, 75154
Home/Cell: 901-412-8821
Email: MDBailey2009@yahoo.com
Career Profile:
I am a highly personable Administrative/Customer Service Professional with more than 10 years’ experience in the
Administrative/Customer Service field. I have received many accolades for “Outstanding Performance”, “Taking Care of
Business”, and “Sense of Urgency”. I am seeking a career that will enhance my abilities as well as allow me to utilize my skills
and proficiency in a well-recognized and stable company or organization.
Professional Strengths:
• Sound knowledge of basic operating systems like Microsoft Office (I.E Word, Access, Power-Point, PBX,
Norstar,etc)
• Service-Oriented, Caring and nurturing
• Strong communication and customer service skills
• Work independently or as part of a team without supervision & easily embrace change
• I possess good organizational, management, and training skills
• Ability to provide leadership and assist management with daily activities
• Effectively interact with all executive level managers
• Ability to exercise sound judgment in making decisions with little supervision
• Ability to handle multiple tasks concurrently
• Able to solve problems within the guidelines of established policies and procedures
• Positive Minded as well as a Self-Starter and Motivator
Professional Experience:
Lancaster Independent School District
2012-Present
Academic Interventionist Teacher K-8th
• Assist w/Lesson Planning
• Assist Teachers/Students with Achieving Academic Objectives
• Maintained Student Files/Reports
• Maintained Educational Reinforcement w/Students & Teachers
• Strong communication skills
Harsco Metals & Mineral Steel Mill
2013-2014
Administrative Assistant
• Customer Service/Strong Communication Skills, Always full of energy to new challenges
• Assist Customers with deliveries, Records Management, Code Payroll, & Purchasing, Order Office Supplies
• Answer multiline phone, Ability to prioritize workload, Ability to be proactive with problem solving
• Ability to use time effectively and efficiently
• Proficient with typing 60 wpm,, Filing, Typing Correspondence, Copier, Fax
• Heavy Data Entry, Heavy Microsoft Office Software Usage
• Track Invoices & Purchase Orders, Accounts Receivable
• Effectively assist human resource manager with high volume of daily rental invoices
BellSouth/AT&T
1994 - 2008
Administrative Secretary
• Customer Service with strong emphasis on communication
• Answer multiline phone system, Greet and Direct Customers,
• Maintain records of proprietary information as well as reports
• Schedule meetings and appointments
• Dispatch
• Typing 60wpm/Filing/Data Entry/Process Invoices/ Process & Code Payroll, Process A/P Vouchers, Maintain Vacation
Schedules, Make Travel Arrangements
• Create Spreadsheets & Correspondence
• Effectively assist several executive level managers
• Effectively resolve customer dispute
Educational Summary:
 Lamar University, B.A Business Administration, 2016- Currently Pursuing
References:

2. Available on request