1. MICHAEL T. LASEK
1509 Walnut View Dr., Charlotte, NC 28208 | Cell: 919 270-7245 | E-Mail: firstname.lastname@example.org
Energetic professional with 3+ years of sales experience and an extensive track record for business to consumer sales
and business to business sales. I have obtained success in providing exceptional customer service to individual
consumers and business accounts. My determination to lead by example as an Assistant Manager has allowed me to excel
at motivating my employees by ensuring their professional development, sharpening their customer service skills, and
strengthening their sales capabilities. During my role as an Assistant Manager I was able to develop strategies to drive
revenue, manage day to day operations and logistics, manage cost and expenses, work accounts receivables, and analyze
business results through the utilization of profit/loss statements. Through my professional career I have developed
excellent problem solving and interpersonal skills allowing me to build sound work relationships with my peers and
business accounts to ensure successful business operations.
Compelling leadership skills Business management and analytics
Team management and motivation Business to Consumer sales
Employee training and development
Excellent communication skills
Managing costs and expenses
Established track record of exceptional
Established track record of exceptional
Ranked #1 for Assistant Managers for Charlotte Region for September 2013. Evaluated on 4 areas; personal
sales, customer service, income growth over previous MTD, and managing controllable costs.
Consistently ranked among top 1/3 for all Assistant Managers in Charlotte region.
Consistent leader for Charlotte region in fleet growth over PYTD. Assisted to lead team with over 20% fleet
growth each month while an Assistant Manager.
Consistent leader for Charlotte region for customer service scores including highest score in North Carolina region
of 93 for July 2013.
Ranked #1 Management Trainee for sales and customer service in the Charlotte region out of 75 representatives
for March 2012.
Ranked #2 Management Trainee for sales and customer service in the Charlotte region out of 75 representatives
for February 2012.
Part of the Best of the Best program at the Charlotte-Douglas International Airport from April 2012 – August 2012
Implemented new procedures that shortened shop days and lag time for tag/plate renewals to better assist rental
team to have proper fleet mix and rental ready cars for customers in my role as Fleet Logistics Coordinator.
Enterprise Holdings, Charlotte, NC April 2014 to Present
Fleet Logistics Coordinator
Manage fleet for Enterprise Rent-A-Car, National Car Rental, and Alamo Car Rental for the Charlotte Douglas
International Airport. Over 3,000 cars in fleet.
Took inventory on a daily basis and also worked to find unaccounted units. Tasks include viewing rental history to
see if unit was returned early, returned to a different location, if two different rental contracts have the same car,
review switch out logs to make sure any switch outs were done correctly, check for any damage reports to see if
units could be a shop, and exploring any other options that could help to find unit.
Assist in movement of fleet from airport, to home city branches, and presold vehicles to their proper location to
finalize sale by organizing drivers and assigning them to make different runs.
Assign vehicles to vendors when involved in accidents. This would include inspecting vehicles, contacting vendor
promptly, notating any delays that may occur, removing cars from fleet while being repaired and re-entering
them back into fleet once repairs are done, and managing driver moves to get cars to and from vendor in a
Managed and continuously followed up with vendors to monitor length of shop days to better improve turn
around time for repairs. Established great working relationships with body shop managers and owners that led to
a reduction of average shop days for damage vehicles.
2. Coordinated tag and license plate renewals for entire fleet. This involved sending out daily reports of which cars
had expired tags to our tag renewal team at corporate, notifying service managers of which units were in need of
state inspection before new tags could be received, physically putting tags/plates on units and overseeing units
being moved back to branch to be rented again.
Enterprise Rent-A-Car, Charlotte, NC November 2012 to March 2014
Responsible for maximizing revenue by implementing sales and growth strategies while implementing operational
practices to maximize operating profits.
Managing and analyzing P/L statements, sales reports, and business performance indexes.
Managed fleet ensuring vehicles received proper and timely maintenance; damaged vehicles were repaired, and
received updated tags.
Daily logistics planning to accommodate rental reservations with proper fleet mix and vehicles were clean and
Motivated and trained employees on operational and business management practices, sales techniques, and how
to provide exceptional customer in a professional manor.
Built and maintained relationships with corporate accounts, body shops, service departments, repair vendors, and
other business partners needed to operate the branch via marketing, sales, and service calls.
Assisted customers and accounts that may have had issues and created new processes and systems for
increasing customer service satisfaction.
Managed 30/60/90 day Account Receivables to ensure branch received payment from retail customers, corporate
accounts, body shops, and service departments for their rental needs.
Enterprise Rent-A-Car, Charlotte, NC October 2011 to October 2012
Responsible for walking customers through the rental process in a timely manner while providing exceptional
Responsible for selling Enterprise optional products including insurance products, up selling customers into nicer
cars, prepaid fuel, and other ancillary products.
Organized daily sales and revenue reports for the branch to track its success. Eventually given daily assignment
of assigning daily sales goals for the branch.
Consistent top sales performer for the region by regularly recognizing opportunities to up sell and sell additional
Wyndham Capital Mortgage, Charlotte, NC February 2011 to September 2011
Mortgage Loan Officer
Generated leads for new sales through telephone and email contact with customers.
Achieved high sales percentage with consultative, value-focused customer service approach by developing highly
empathetic relationships with customers.
Provided expert financial advice on mortgage loans.
Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
Performed daily management of the loan applicant database.
Carolina Building Group Inc., Charlotte, NC January 2010 to May 2010
Created an official company page on Facebook and Twitter to facilitate interaction with customers.
Managed all social media programs including blogs, social networking applications, and message boards.
Designed Internet advertising campaigns via Google Ad Words and Facebook Ads and managed advertising
Your Event Source, LLC, Charlotte, NC August 2007 to January 2011
Responsible for entire operation of events from event set up, the actual event itself, and event break down.
Worked directly with customer to ensure their satisfaction with over all event operation.
Managed set up crew and work crew during all stages of events.
3. Managed events for colleges and universities, K-12th grade schools, corporations and business, churches, town
festivals, birthday parties, etc.
Bachelor of Science Business Administration – Marketing, 2010
University of North Carolina at Charlotte - Charlotte, NC
o Coursework in Business, Marketing and Communications
o Coursework in Business Administration and Organizational Development
o Served as President and Vice President for UNCC chapter of Pi Kappa Phi Fraternity