Michael M. Pierce Technical Support and Operations Resume
1. MICHAEL M. PIERCE
Ames, IA 50010
515.231.8917 piercemichael980@yahoo.com
TECHNICAL SUPPORT
Interested in a position in either emerging or existing technologies. Enthusiastic about prioritization
and management of technical processes. Experienced in documentation, communication and
execution of test activities in both Manufacturing and Engineering via verbal or written means.
Quickly adaptable to new or changing environments. Experienced with Microsoft Office suite,
including Outlook, Excel, Project and Access. Prior experience with AUTOCAD by AutoDesk.
WORK EXPERIENCE
QPS Employment 2014
Wal-Mart (Ames, IA)
Overnight stocker
PDM Company (Boone, IA)
Vegetable oil bottling and general labor
American Pavilion
General labor
Manpower
Zodiac Equipment Restoration, Chicago IL 2014
Technician (at ISU Ames IA)
Fire restoration of office and laboratory equipment. Disassembled, examined equipment and
cleaned then reassembled.
Equipment included but not limited to: Desk top PCs, Magnetic Mixers, Chemical Analysis
Machinery, Rarified Gas Analysis, Centrifugal Separators.
Heartland Ag, Ames, IA 2014
Assembly Technician
Assembled Tool Bar Spreaders per customer specification. Anhydrous ammonia, Liquid fertilizer,
Water wagons, Running gear, etc.
Insured quality workmanship and documentation.
AEROTEK
Hach Chemical, Ames, IA 2012 – 2013
Line Operator
Primary assignment as line operator at Hach Corporation, a manufacturer of water testing
systems.
Performed quality tests under the following guidelines to ensure product conformance to
engineering specifications:
Monitored processes for safety adherence according to OSHA requirements.
PowerFilm, Inc., Ames, IA 2006 – 2012
Machine Operator/Technician
Operated and maintained custom-built machinery used in the manufacture of thin film flexible
solar panels.
Tracked critical operational criteria of pressures, flows, temperatures in customized computer
system to ensure production met customized standards.
Measured chemical and physical reactions by lot for quality assurance.
Monitored situations involving volatile and lethal gases, high voltage electricity, and large-scale
2. MICHAEL M. PIERCE
Ames, IA 50010
515.231.8917 piercemichael980@yahoo.com
vacuum chambers.
Developed and enforced operator safety criteria by vigilant process supervision.
Performed maintenance as required to custom machinery, mechanical operation of equipment,
sensors, heating and cooling elements, vacuum pump operation.
Sauer-Danfoss, Ames, IA 2005
Field Service Technician
Performed onsite analysis of customer problems and complaints.
Coordinated solutions between Sauer-Danfoss and the client.
Provided Call Center support for inquiries.
Midwest Bolt and Nut, Niles, MI 2003 - 2004
Inside Sales Representative
Analyzed customer needs for fasteners, abrasives and other industrial supplies.
Managed inventory by tracking production and purchase orders.
Processed 1000+ sales orders per month in customized order entry system, including expedited
emergency orders.
Power Gear (Division of Actuant), Mishawaka, IN 2001 - 2003
Hydraulic Products Engineer/Manager
Created all BOMs (Bill of Materials), drawings, and engineering changes for all hydraulic
components, jacks, cylinders, pumps, valves and controls.
Coordinated daily production schedule according to customer requirements.
Synchronized supplier shipments according to production schedule.
Issued reports detailing backorders on daily/weekly/quarterly basis.
Provided sales projection reports on quarterly basis.
Neff Engineering, Indianapolis & South Bend, IN 1987 - 2001
Outside Sales Representative and Engineer
Aided customers in sourcing factory maintenance components used in the operation, design and
engineering of hydraulic, pneumatic or electronic solutions.
Designed and supervised construction of customized hydraulic power units.
Experienced with plastic injection molding, die casting, foundry, forges and various metal
manufacturing methods.
Developed standardized customer production lines in conjunction with client requirements.
Issued monthly reports forecasting potential sales.
Diebold, Inc., Indianapolis, IN 1986 - 1987
Field Service Technician
Repaired ATMs and other machines in the banking industry.
Managed periodic maintenance of ATMs in assigned territory.
EDUCATION
BS, Engineering Technology, Purdue University 1985, West Lafayette, IN