1. Michael H. Gordon
7832 N. Misty Cove Ave
Boise, Id 83714
Mobile: (208) 409-6548
mikegordon1948@gmail.com - https://www.linkedin.com/
OBJECTIVE
I am interested in your Technical Support Agent position, where I can use my in-depth software and
hardware and service support skills. My focus on maintaining, developing and delivering world-class
products and support, has created long term customer loyalty, increased sales and outstanding
profitability.
SKILLS SUMMARY
 Excellent customer relationship management skills - #1 inside sales support person.
 10+ years customer support and account management skills.
 5+ years installing, maintaining and repairing electrical and mechanical equipment.
 3 year product development in wireless data devices
 Excellent verbal and written communications.
 Strong analytical and organizational skills.
 Proven ability to meet deadlines and with minimal supervision.
 5+ years Marketing & Product Development Management in High Tech Start Up Company
EXPERIENCE
04/05 – 03/16 Siemens, Compucom and Atos Service Representative - Boise, Idaho
Gordon’s Computer Services - Owner (Software & Hardware)
Responsible for installing, maintaining and repairing banking and energy systems IT, computer
hardware and software for internet and multiple Banking IT server based systems and peripherals.
04/03 – 10/09 PNCS, LLC / DashSmart - Boise, Idaho
Marketing & Product Development Manager – Automobile Telematics
Responsible for development & execution of market & channel research, business planning, product
definition and strategic alliances for a new start-up Telecommunication’s company. DashSmart
developed a wireless navigation and communications device for the Mobile Professionals.
10/04 – 03/05 T-Mobile Wireless Communications - Boise, Idaho
Customer Service Representative
Responsible for identifying and resolving customer’s wireless handset and wireless system problems
to enable customers the best wireless phone experience in the market. T-Mobile was ranked # 1 by
JD Powers and Associates for it excellent customer support.
02/02 – 04/03 DashSmart, Inc - Boise, Idaho
Marketing Manager – Automobile Telematics
Responsible for development & execution of market & channel research, business planning, product
definition and strategic alliances for a new start-up Telecommunication’s company. DashSmart
developed a wireless navigation and communications device for the Mobile Professionals.
 Developed end user and channel marketing plan for Real Estate mobile professionals.
 Defined 1
st
generation product requirements for Real Estate mobile professionals using 2G GSM
Wireless and GPS technologies.
 Our team was one of the 15 companies out of 100 selected to make a presentation at the 2003
Intermountain Venture Forum in Boise, to acquire funding for our next phase of development.

2. Michael H. Gordon – Page 2
EXPERIENCE
Hewlett-Packard Company - Boise, Idaho
07/96 – 10/01 Product Marketing Manager (Software/Hardware)
Responsible for HP LaserJet and Enterprise Storage Arrays product management activities such as
product planning, product roadmaps, product positioning, user needs research and introduction
planning, pricing, forecasting and developing promotional programs.
 Led marketing’s cross-functional e-Printing team, which delivered the industry’s first web
printing user interface on the HP 8150 LaserJet.
 Developed the product definition for HP’s midrange disk product line, which accounted for 65%
of the division’s revenue.
 Developed software evaluator guide, which was instrumental in winning the PC Magazine’s
“Product of the Year” award for high-end LaserJet printers.
 Defined future software strategy for enterprise printing with Microsoft & HP development teams.
 Managed HP’s Enterprise Storage Array that ended fiscal year 2000 at 118% of quota.
 Managed worldwide product line sales & profitability 18% above forecast, while growing the
business at 43% over FY1999
12/79 – 06/96 Business Development Manager - Disk Memory Division
Responsible for major account relationship management, sales strategy, account planning,
managing customer product evaluations, new sales/customer product training and implementing
promotional programs. Selected for 6 month Product Introduction tour in Bristol, England.
 Led the HP Account Team in exceeding the yearly disk quota of $240 Million.
 Selected by sales management as 1998 best HP Account Team manager.
 Developed promotional programs that expanded HP’s removable disk business by 40%.
 Managed the following worldwide major accounts: Hewlett-Packard OEM, AT&T, NCR,
Storage Technology and Data General.
 Developed sales strategy to win a single source position on HP’s OEM Disk Mechanism.
 Developed and managed international pricing program for Europe & Asia.
 Introduced HP’s high-end disk in Europe and assisted management in starting a European
Mass Storage Market Development Program.
04/78 – 11/79 Programmer Analyst/Test System Developer– Computer Support Division
Responsible for developing printed circuit board assembly tracking systems and developing software
test programs for DTS 70 circuit board test systems.
07/76 – 03/78 Customer Engineer – Computer Support Division
Responsible for repairing computer systems and peripherals down to the printed circuit board and
then repairing the circuit board down to the component level to maintain worldwide levels of repair
pipeline for 4 hour service response times.
EDUCATION
Oregon Institute of Technology
Bachelors of Technology in Computer Systems - (Minor in Business)
Associate of Engineering in Electronics
Associate of Engineering in Computer Systems
Web Development Class – New Horizons Learning Center
Java Class – Boise State University
Toshiba Certified Laptop specialist - 2009