1. Michael D. Feser
7621 Churchill Street
Morton Grove, IL 60053
(773) 592-2724
mfeser2006@yahoo.com
Skills
• 15+ years of retail experience managing 2 or more stores, departments or
units,P&L,inventory, operations and customer service
• 15+ management experience leading a team of 40 or more, including training and coaching,
with strong leadership and communication skills
• Experience in a multi-unit environment, knowledge of retail industry operations and financial
reporting
• Creates customer-focused environment; provides excellent customer service; sees business
through the eyes of our customers
• Created merchandising plans for categories, to include, experience with customer analysis,
market potential evaluation, and goal definition.
• Works collaboratively with cross-functional teams and managing staff, to include creating
development plans, managing performance and selecting/recruiting.
• Strong understanding with P&L concepts – revenue, cogs, gross profit margin, operating
expenses and income.
• Experience evaluating information to determine compliance with standards, laws, and
regulations.
• Experience with conducting and guiding analysis for market potential evaluation, pricing and
promotions.
• Knowledge of marketing and promotional strategies and methods.
• Experience negotiating with outside vendors, including negotiating contracts, prices, resolving
service issues and reconciling differences.
• Extensive Senn Delaney Management training concepts to expand leadership capability
• Ability to identify root causes and solve issues with a high sense of urgency
• Excellent communication skills, both written and verbal. Able to communicate at all levels.
• Intermediate computer skills; knowledge of Microsoft Office Programs
• Strong organizational skills; including time, workload and project management skills. Self-
Motivated
Experience
JUNE 2007-PRESENT
CVS HEALTH, CHICAGO - DISTRICT TRAINING STORE MANAGER
• Administrate/Manage all Training and Certifications for SMD/Associates in District while
holding and facilitating Instructor Lead Classes on various courses.
• Overseeing entire aspects of total store operations including revenues, profits, training,
customer service, shrink control and human resource.

2. • Over seeing 4 stores in mini-district by mentoring and guiding other store managers on best
practices with both customer service and CFR.
• Increased stores sales by over 50% resulting in #1 in area sales (15 million) and over 2
million in Contra A.
• Lead and facilitated entire store Set-up teams for all THH Resets/Remodels through out entire
Region from 2015-2016
• Trained and mentored all new store Managers in Wisconsin District.
• Rolled out and introduced Backroom Mobile Carts to entire Region by training and holding
classes for all SM’s in the Region.
• Succession plan over 12 ASM’s to store managers
• Held and facilitate District Meetings discussing important initiatives for the quarter
• Pioneered High Volume best practices on Customer service resulting in highest myCustomer
service scores in several high volume stores.
• Manage our Core Values of Innovation, Collaboration, Caring, Integrity and Accountability
March 2005-June 2007
NEW CORP, IL - District Manager
⁃ Managed a District of approximately 25 Merchandiser Managers.
⁃ Managed the Marketing for all Phillip Morris USA accounts which accounted for over 2 Billion
in annual Sales in the Region.
⁃ Conducted audits of any retailer selling tobacco Products to ensure appropriate age sensitive
signs, marketing materials, planograms, local and federal laws and contract agreements
were followed.
⁃ Conducted audits to ensure prices of tobacco products were correct.
⁃ Conducted training with different employees in different settings.
⁃ Managed payroll, Human Resources and Employee travel and expenses.
⁃ Ensured District was operating at a high levels of customer service and profits.
⁃ Conducted on going trainings, goal settings and employee development procedures required
by business needs and sales trends.
⁃ Conducted quarterly meeting agendas, set standards and managed employee performance.
⁃ Conducted continues training programs for ALL levels of Staff, Local, Regional and National.
⁃ Coordinated regional and national training programs to ensure FCC and all Federal and State
laws were adhered to.
⁃ Managed a Fleet of Vehicles to ensure they were kept in good standing with leases,
Preventative Maintenance and conditional use.
⁃ Conducted management performance evaluations and management personal development
planning.
April 1997 - March 2005
DOMINICK’S, CHICAGO - Assistant/CO-Manager
⁃ Responsible for customer service, front end/service desk, and ll facets of running a grocery
store.
⁃ Design floor layout/displays, which resulted in a more attractive store and increase in

3. customer traffic and profits
⁃ Controlled shrink and inventory levels by significantly reducing backroom quantities
⁃ Trained and certified in multiple Departments including produce, deli, and meat department.
Education
SEPTEMBER 2000 - JUNE 2004
NORTHEASTERN UNIVERSITY, CHICAGO - BUSINESS ADMINISTRATION
Awards
• Paragon award winner in 2011 and 2016 for best overall performance.
• Ranked # 1 in Customer Service for 2006-07. 2013-2015
• #1 Script Count for 4 years running in District 6, Region 57
• Highest in overall Engagement Scores 4 years running in DIstrict 6, Region 57 with 100%
participation.
• Ranked #1 in Flu shots 5 years running in District 6, Region 57