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© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
Strong position to grow
Perttu Louhiluoto
President, Services Business Area
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
We are in a strong position to grow
2
Leading player in services
for minerals processing
Tough market
with
opportunities
to win
We continue to
grow profitably
and shape the
market
The leading technology and services provider
for end-to-end minerals processing
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
Metso’s Services Business Area today
3
Metso is the leading, full-scope supplier of services for minerals
processing in the mining and aggregates industries
Net sales*:
1,427 MEUR
Personnel:
~6,300
~44%
of Metso’s
net sales*
~47%
of Metso’s
personnel
~48%
of Metso’s
orders
received*
Orders received*:
1,453 MEUR
Day in, day out, we
provide spares, wears
and field service to
ensure availability
and quality as well as
expert services to
optimize the
performance of our
customers’ operations.
*Q3/2014-Q2/2015
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
We have grown and improved our profitability
since 2009
4
Strong growth with
profit improvement
• Metso’s strategic focus
on services
• Growth investments
• Offering development
• Operational
improvements e.g.
pricing management
Rolling 12 months, Net sales EUR million
0
20
40
60
80
100
120
0
300
600
900
1,200
1,500
Net sales* Indexed GP-% (Q4 2009=100)
Indexed rolling 12 months GP-%
*Excluding internal sales
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
0 500 1,000 1,500
Outotec Group services
Weir Minerals services
FLSmidth Customer Services
Metso's minerals processing
services
Services by Perttu Louhiluoto
We are the leading services player in the
minerals processing field
5
Net sales of peers’ minerals services, past 12 months1
(EUR million FX = June 2015)
0
200
400
600
800
1,000
1,200
1,400
1,600
2009 Annual 2014 Annual
480 million EUR (~+52%)
Net sales, EUR million
1. Source: Company releases
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
Our playing field is broad and well-balanced
Services by Perttu Louhiluoto6
24%
19%
26%
22%
9%
Europe 24%
North America 19%
South America 26%
Asia-Pacific 22%
Africa and Middle East 9%
77%
23%
Mining 77%
Aggregates 23%
Net sales*
by industry
Net sales*
by region
Net sales*
by commodity
22%
30%16%
22%
10%
Iron ore 22%
Copper 30%
Gold 16%
Aggregates 22%
Other 10%
*Q3/2014-Q2/2015
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
28%
11%
27%
19%
15%
Europe 28%
North America 11%
South America 27%
Asia-Pacific 19%
Africa and Middle East 15%
Employees by
region
Services by Perttu Louhiluoto
We have a strong global market presence
Industry’s most extensive network close to customers serving large installed base and beyond
Accra, Ghana
Newcastle, Australia
Newman, Australia
Geraldton, Australia
Henderson, Australia
Vereeniging, SA
Middelburg, SA
Rustenburg, SA
Sorocaba, Brazil
Parauapebas, Brazil
Belo Horizonte, Brazil
Arequipa, Peru
Antofagasta, Chile
Sidoarjo, Indonesia
Labrador City NL, Canada
Hibbing MN, USA
Columbia SC, USA
Mesa AZ, USA
Cananea MX, Mexico Faridabad, India
Bangalore, India
Madrid, Spain
Macon, France
Rugby, UK
St. Petersburg, Russia
Tampere, Finland
Gällivare, Sweden
Grangesberg, Sweden
Kiruna, Sweden
Luleå, Sweden
Stokke, Norway
Rosersberg, Sweden
Kalgoorlie, Australia
Port Hedland, Australia
MacKay, Australia
Nevada/Utah, USA
Quzhou, China
Ankara, Turkey
Vienna, Austria
Kevitsa, Finland
Düsseldorf, Germany
Mannheim, Germany
Kathu, South Africa
Metso Service Center
Planned Service Center
7
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
We have a full-scope services offering
From production essentials to performance services
Services by Perttu Louhiluoto8
Wear parts
36% of net sales
Spare parts
23% of net sales
Field service and repairs
11% of net sales
Refurbishments and
upgrades
15% of net sales
Life cycle services
and other
15% of net sales
Image of field service guys
• Mill linings and trommels
• Grinding media
• Crusher wear parts
• Screening media
• Wear lining
• Conveyor wear parts
• Slurry pump wear parts
• Chamber optimization
• Training
• Spare parts for crushers,
screens, feeders, conveyors,
grinding mills, pyro processing
equipment, bulk handling
equipment, slurry pumps,
process equipment, VPA filter
cloths
• Training
• Supervision, maintenance and
repairs
• Diagnostic and planning
• Shutdown services
• Emergency services
• Audit and inspection
• Installation & Commissioning
• Training
• Rebuilds
• Refurbishments
• Upgrades
•Training
• Scheduled inspections
• Shutdown and wear parts
optimization
• Shutdown and process
optimization
• Maintenance and process
optimization
• Process and Control Optimization
Services
• Training
Expert services to optimize
performance of operations
Production essentials to ensure availability and quality of operations
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
Wear parts Spare parts Field service and
repairs
Refurbishments
and upgrades
Life-cycle services
and other
Image of field service
guys
The breadth and depth of our offering is unique
Services by Perttu Louhiluoto9
Metso
OEM peers
Different size specialist players focusing on narrow offering and often only with a local presence
Expert services to optimize
performance of operations
Production essentials to ensure availability
and quality of operations
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
There is no job too big or too tough
Services by Perttu Louhiluoto
We work out solutions, for and with our customers
Minimizing grinding circuit
downtime to reach
production target
Cost-per-ton
based Life Cycle Services
contract for grinding mill
maintenance
Uptime increased
from 95% to 97%
Boliden Aitik
copper mine in
Sweden
High power spikes in
crushing and unexpected
production stops in crushing
process
Re-engineering of the non-
Metso-brand crushing
chamber (crushing chamber
optimization)
Electricity savings of 500
MWh per year
Norske Stein’s
quarry in
Norway
Replace pinions and gears
for 21 ball and 12 rod mills as
part of the largest mill
overhauling project
A field service team of 30
experts working at customer
site
A 64% reduction in rod mill
downtime
Codelco
Chuquicamata
division’s mine
in Chile
Increase mill throughput
while hitting harder ores
Process integration and
optimization
Mill throughput increased
from 2,600 tph to 4,500 tph,
while energy consumption
decreased 25%
Antamina’s mine
in Peru
Customer Challenge Solution Results
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
Key takeaway #1: We have grown profitably
and established a strong, leading position
Services by Perttu Louhiluoto11
• Track-record of strong growth with profit
improvement
• Leading services player in the minerals
processing field
• Broad portfolio and geographical coverage
• Extensive service network close to customers
• Full-scope offering for production and optimizing
mine performance
• Innovative business models and deep industry
knowledge to solve customer challenges
Leading player in services
for minerals processing
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
Market development in mining has been
challenging
12
0
20
40
60
80
100
120
012013
042013
072013
102013
012014
042014
072014
102014
012015
042015
072015
Indexed commodity prices (Jan 2013=100) EUR million – aggregate EBITDA
1. Source: Thomson Datastream
2. Source: Morgan Stanley research. Includes Anglo American, BHP Billiton, Glencore, Rio Tinto and Vedanta. Calendarized to December year end. BHP Billiton FY2015 figures Pro Forma excluding South32, Glencore
FY2012-2013 figures Pro Forma. Revenue and EBITDA excl. associates; Converted at FX spot rate.
3. Source: McKinsey
0
2
4
6
8
10
12
Billion tons
1.5%
4.7%
Main commodity prices1
Mining customer2 EBITDA development Run of mine, key driver for comminution opex3
Iron ore
Gold
Copper
Commodity prices declining Miners’ profits under pressure Mining volumes still high
30,000
60,000
90,000
2011A 2012A 2013A 2014A 2015E
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
The market creates pressure, but also offers
opportunities to win
Services by Perttu Louhiluoto13
• Low mining capex
regime continues
• Lower sales from capex-
tied services
• Customers focusing on
opex reduction puts
pressure on pricing
• Outlook for aggregates
correlates with the local/
regional economic
development
• High mining volumes
continue (run-of-mine)
• Holistic drive to lower
costs favors suppliers
like Metso with global
scale, broad offering
and process knowledge
• We have a large installed
base, customer-
closeness and process
knowledge to support
customers and to build on
Energy
consumption
decreased
25%
Electricity
savings of 500
MWh per year
A 64%
reduction in
rod mill
downtime
Mill throughput
increased from
2,600 tph to
4,500 tph
Uptime
increased
from 95% to
97%
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
Key takeaway #2: We are well positioned to win
the opportunities – even in a tough market
Services by Perttu Louhiluoto14
Tough market with opportunities to win
• Mining capex downturn continues
• Increasing pressure on mining opex; need for
services that optimize performance
• Mining volumes still at a high level
• Full-scope offering for production and optimizing
mine performance
• Large installed base, customer-closeness and
deep process knowledge to support customers
• Strong position in all regions provides natural
hedging against fluctuations of currencies and
economic development
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
• Maintain strong profitability
• Grow services faster than the
market
Our targets support the achievement of
Metso’s financial targets
15
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
Growth in performance services
We have a clear plan to meet our targets
Services by Perttu Louhiluoto16
Operational improvements
Customer responsiveness and
closeness
Gain market share through
customer-centric operations
1
2
Growth in production essentials3
4
• Low mining capex regime
continues
• Lower sales from capex-
tied services
• Customers focusing on
opex reduction puts
pressure on pricing
• Outlook for aggregates
correlates with the local/
regional economic
development
• High mining volumes
continue (run-of-mine)
• Holistic drive to lower
costs favors suppliers like
Metso with global scale,
broad offering and
process knowledge
• We have a large installed
base, customer-
closeness and process
knowledge to support
customers and to build on
1 2 3 4
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
We will maintain strong profitability and
continue operational improvements
Services by Perttu Louhiluoto17
Rolling12monthnetsales*
(EURmillion)
Indexedrolling12monthsPM/GP%
(Q42013=100)
Improvement areas
• Slowdown of growth
puts pressure on our
fixed cost management
• Pricing pressure to
continue
• Need to maintain
capacity utilization
• Improve operations
management
• Sourcing
• Pricing of non-
standard offerings
• Flat and agile
operating model
• Volume/price trade-
off
1
1,200
1,300
1,400
1,500
2013Q4 2014Q4 2015Q2
Indexed product margin
Indexed GP-%
*Excluding internal sales
%
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
• We improve our responsiveness to customer
needs to grow the business
• We improve our customer-centric
management
• Installed base tools and CRM
• We expand our service center network and
service capabilities close to customers
• Mesa, Arizona
• Labrador City, Canada
• Planned service centers: Belo Horizonte, Brazil;
Nevada, USA; Quzhou, China
We continue to invest in customer
responsiveness and closeness
18
2
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
• We meet the continued demand for production
essentials to ensure the availability and
quality of our customers’ operations
• Metso is the unique OEM provider capable of
supplying a full comminution offering on wear
solutions
• We continue to develop our offering to meet
the customer needs; we roll out newly
launched products as well as introduce new
innovations
• E.g. grinding media, Megaliner, MX technology for
jaw crushers, fleet management, truck bed lining,
LCS packages, MP clamping cylinder upgrade,
Symons bowl clamping upgrade
We capture growth opportunities created
by the demand for production essentials
19
3
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
We continue to grow in performance services
Services by Perttu Louhiluoto20
• Market leader in crushing and grinding
performance KPI-based contracts
• Scope: maintenance services, process
optimization, wear parts, spare parts
• Customer closeness; offers tailored to
customers’ budget and specs. Excellent
profitability despite the market
• Scope: engineered parts, rebuilds,
refurbishments, upgrades
• Globalization of expert services to key markets
Life Cycle Services (LCS)
 Expand LCS customer footprint geographically
 Introduce new financing models
 New value-added services to be included in
LCS packages (e.g. analytics and optimization)
Achievements Development actions
Refurbishments and upgrades
 Installed base management
 Customer roadmaps to plan and budget
upgrades
 Transfer technical expertise to key markets to
enable growth
 Improve scalability with remote services and
tools
 Leverage expertise to drive larger Metso
opportunities
Consultancy and expert services
4
Capital Markets Day 2015
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015
Key takeaway #3: We grow faster than the
market and maintain strong profitability
Services by Perttu Louhiluoto21
• Operational improvements
• Customer responsiveness and closeness
• Growth in production essentials
• Roll out newly launched products and introduce new
innovations
• Growth in performance services
• Gain market share through more customer-centric
operations
We continue to grow profitably
and shape the market
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto
We are in a strong position to grow
22
Leading player in services
for minerals processing
Tough market
with
opportunities
to win
We continue to
grow profitably
and shape the
market
The leading technology and services provider
for end-to-end minerals processing
© Metso© Metso Capital Markets Day 2015Capital Markets Day 2015

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Metso capital markets day 2015: Services Business Area (President, Perttu Louhiluoto)

  • 1. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 Strong position to grow Perttu Louhiluoto President, Services Business Area
  • 2. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto We are in a strong position to grow 2 Leading player in services for minerals processing Tough market with opportunities to win We continue to grow profitably and shape the market The leading technology and services provider for end-to-end minerals processing
  • 3. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto Metso’s Services Business Area today 3 Metso is the leading, full-scope supplier of services for minerals processing in the mining and aggregates industries Net sales*: 1,427 MEUR Personnel: ~6,300 ~44% of Metso’s net sales* ~47% of Metso’s personnel ~48% of Metso’s orders received* Orders received*: 1,453 MEUR Day in, day out, we provide spares, wears and field service to ensure availability and quality as well as expert services to optimize the performance of our customers’ operations. *Q3/2014-Q2/2015
  • 4. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto We have grown and improved our profitability since 2009 4 Strong growth with profit improvement • Metso’s strategic focus on services • Growth investments • Offering development • Operational improvements e.g. pricing management Rolling 12 months, Net sales EUR million 0 20 40 60 80 100 120 0 300 600 900 1,200 1,500 Net sales* Indexed GP-% (Q4 2009=100) Indexed rolling 12 months GP-% *Excluding internal sales
  • 5. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 0 500 1,000 1,500 Outotec Group services Weir Minerals services FLSmidth Customer Services Metso's minerals processing services Services by Perttu Louhiluoto We are the leading services player in the minerals processing field 5 Net sales of peers’ minerals services, past 12 months1 (EUR million FX = June 2015) 0 200 400 600 800 1,000 1,200 1,400 1,600 2009 Annual 2014 Annual 480 million EUR (~+52%) Net sales, EUR million 1. Source: Company releases
  • 6. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 Our playing field is broad and well-balanced Services by Perttu Louhiluoto6 24% 19% 26% 22% 9% Europe 24% North America 19% South America 26% Asia-Pacific 22% Africa and Middle East 9% 77% 23% Mining 77% Aggregates 23% Net sales* by industry Net sales* by region Net sales* by commodity 22% 30%16% 22% 10% Iron ore 22% Copper 30% Gold 16% Aggregates 22% Other 10% *Q3/2014-Q2/2015
  • 7. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 28% 11% 27% 19% 15% Europe 28% North America 11% South America 27% Asia-Pacific 19% Africa and Middle East 15% Employees by region Services by Perttu Louhiluoto We have a strong global market presence Industry’s most extensive network close to customers serving large installed base and beyond Accra, Ghana Newcastle, Australia Newman, Australia Geraldton, Australia Henderson, Australia Vereeniging, SA Middelburg, SA Rustenburg, SA Sorocaba, Brazil Parauapebas, Brazil Belo Horizonte, Brazil Arequipa, Peru Antofagasta, Chile Sidoarjo, Indonesia Labrador City NL, Canada Hibbing MN, USA Columbia SC, USA Mesa AZ, USA Cananea MX, Mexico Faridabad, India Bangalore, India Madrid, Spain Macon, France Rugby, UK St. Petersburg, Russia Tampere, Finland Gällivare, Sweden Grangesberg, Sweden Kiruna, Sweden Luleå, Sweden Stokke, Norway Rosersberg, Sweden Kalgoorlie, Australia Port Hedland, Australia MacKay, Australia Nevada/Utah, USA Quzhou, China Ankara, Turkey Vienna, Austria Kevitsa, Finland Düsseldorf, Germany Mannheim, Germany Kathu, South Africa Metso Service Center Planned Service Center 7
  • 8. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 We have a full-scope services offering From production essentials to performance services Services by Perttu Louhiluoto8 Wear parts 36% of net sales Spare parts 23% of net sales Field service and repairs 11% of net sales Refurbishments and upgrades 15% of net sales Life cycle services and other 15% of net sales Image of field service guys • Mill linings and trommels • Grinding media • Crusher wear parts • Screening media • Wear lining • Conveyor wear parts • Slurry pump wear parts • Chamber optimization • Training • Spare parts for crushers, screens, feeders, conveyors, grinding mills, pyro processing equipment, bulk handling equipment, slurry pumps, process equipment, VPA filter cloths • Training • Supervision, maintenance and repairs • Diagnostic and planning • Shutdown services • Emergency services • Audit and inspection • Installation & Commissioning • Training • Rebuilds • Refurbishments • Upgrades •Training • Scheduled inspections • Shutdown and wear parts optimization • Shutdown and process optimization • Maintenance and process optimization • Process and Control Optimization Services • Training Expert services to optimize performance of operations Production essentials to ensure availability and quality of operations
  • 9. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 Wear parts Spare parts Field service and repairs Refurbishments and upgrades Life-cycle services and other Image of field service guys The breadth and depth of our offering is unique Services by Perttu Louhiluoto9 Metso OEM peers Different size specialist players focusing on narrow offering and often only with a local presence Expert services to optimize performance of operations Production essentials to ensure availability and quality of operations
  • 10. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 There is no job too big or too tough Services by Perttu Louhiluoto We work out solutions, for and with our customers Minimizing grinding circuit downtime to reach production target Cost-per-ton based Life Cycle Services contract for grinding mill maintenance Uptime increased from 95% to 97% Boliden Aitik copper mine in Sweden High power spikes in crushing and unexpected production stops in crushing process Re-engineering of the non- Metso-brand crushing chamber (crushing chamber optimization) Electricity savings of 500 MWh per year Norske Stein’s quarry in Norway Replace pinions and gears for 21 ball and 12 rod mills as part of the largest mill overhauling project A field service team of 30 experts working at customer site A 64% reduction in rod mill downtime Codelco Chuquicamata division’s mine in Chile Increase mill throughput while hitting harder ores Process integration and optimization Mill throughput increased from 2,600 tph to 4,500 tph, while energy consumption decreased 25% Antamina’s mine in Peru Customer Challenge Solution Results
  • 11. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 Key takeaway #1: We have grown profitably and established a strong, leading position Services by Perttu Louhiluoto11 • Track-record of strong growth with profit improvement • Leading services player in the minerals processing field • Broad portfolio and geographical coverage • Extensive service network close to customers • Full-scope offering for production and optimizing mine performance • Innovative business models and deep industry knowledge to solve customer challenges Leading player in services for minerals processing
  • 12. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto Market development in mining has been challenging 12 0 20 40 60 80 100 120 012013 042013 072013 102013 012014 042014 072014 102014 012015 042015 072015 Indexed commodity prices (Jan 2013=100) EUR million – aggregate EBITDA 1. Source: Thomson Datastream 2. Source: Morgan Stanley research. Includes Anglo American, BHP Billiton, Glencore, Rio Tinto and Vedanta. Calendarized to December year end. BHP Billiton FY2015 figures Pro Forma excluding South32, Glencore FY2012-2013 figures Pro Forma. Revenue and EBITDA excl. associates; Converted at FX spot rate. 3. Source: McKinsey 0 2 4 6 8 10 12 Billion tons 1.5% 4.7% Main commodity prices1 Mining customer2 EBITDA development Run of mine, key driver for comminution opex3 Iron ore Gold Copper Commodity prices declining Miners’ profits under pressure Mining volumes still high 30,000 60,000 90,000 2011A 2012A 2013A 2014A 2015E
  • 13. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 The market creates pressure, but also offers opportunities to win Services by Perttu Louhiluoto13 • Low mining capex regime continues • Lower sales from capex- tied services • Customers focusing on opex reduction puts pressure on pricing • Outlook for aggregates correlates with the local/ regional economic development • High mining volumes continue (run-of-mine) • Holistic drive to lower costs favors suppliers like Metso with global scale, broad offering and process knowledge • We have a large installed base, customer- closeness and process knowledge to support customers and to build on Energy consumption decreased 25% Electricity savings of 500 MWh per year A 64% reduction in rod mill downtime Mill throughput increased from 2,600 tph to 4,500 tph Uptime increased from 95% to 97%
  • 14. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 Key takeaway #2: We are well positioned to win the opportunities – even in a tough market Services by Perttu Louhiluoto14 Tough market with opportunities to win • Mining capex downturn continues • Increasing pressure on mining opex; need for services that optimize performance • Mining volumes still at a high level • Full-scope offering for production and optimizing mine performance • Large installed base, customer-closeness and deep process knowledge to support customers • Strong position in all regions provides natural hedging against fluctuations of currencies and economic development
  • 15. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto • Maintain strong profitability • Grow services faster than the market Our targets support the achievement of Metso’s financial targets 15
  • 16. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 Growth in performance services We have a clear plan to meet our targets Services by Perttu Louhiluoto16 Operational improvements Customer responsiveness and closeness Gain market share through customer-centric operations 1 2 Growth in production essentials3 4 • Low mining capex regime continues • Lower sales from capex- tied services • Customers focusing on opex reduction puts pressure on pricing • Outlook for aggregates correlates with the local/ regional economic development • High mining volumes continue (run-of-mine) • Holistic drive to lower costs favors suppliers like Metso with global scale, broad offering and process knowledge • We have a large installed base, customer- closeness and process knowledge to support customers and to build on 1 2 3 4
  • 17. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 We will maintain strong profitability and continue operational improvements Services by Perttu Louhiluoto17 Rolling12monthnetsales* (EURmillion) Indexedrolling12monthsPM/GP% (Q42013=100) Improvement areas • Slowdown of growth puts pressure on our fixed cost management • Pricing pressure to continue • Need to maintain capacity utilization • Improve operations management • Sourcing • Pricing of non- standard offerings • Flat and agile operating model • Volume/price trade- off 1 1,200 1,300 1,400 1,500 2013Q4 2014Q4 2015Q2 Indexed product margin Indexed GP-% *Excluding internal sales %
  • 18. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto • We improve our responsiveness to customer needs to grow the business • We improve our customer-centric management • Installed base tools and CRM • We expand our service center network and service capabilities close to customers • Mesa, Arizona • Labrador City, Canada • Planned service centers: Belo Horizonte, Brazil; Nevada, USA; Quzhou, China We continue to invest in customer responsiveness and closeness 18 2
  • 19. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto • We meet the continued demand for production essentials to ensure the availability and quality of our customers’ operations • Metso is the unique OEM provider capable of supplying a full comminution offering on wear solutions • We continue to develop our offering to meet the customer needs; we roll out newly launched products as well as introduce new innovations • E.g. grinding media, Megaliner, MX technology for jaw crushers, fleet management, truck bed lining, LCS packages, MP clamping cylinder upgrade, Symons bowl clamping upgrade We capture growth opportunities created by the demand for production essentials 19 3
  • 20. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 We continue to grow in performance services Services by Perttu Louhiluoto20 • Market leader in crushing and grinding performance KPI-based contracts • Scope: maintenance services, process optimization, wear parts, spare parts • Customer closeness; offers tailored to customers’ budget and specs. Excellent profitability despite the market • Scope: engineered parts, rebuilds, refurbishments, upgrades • Globalization of expert services to key markets Life Cycle Services (LCS)  Expand LCS customer footprint geographically  Introduce new financing models  New value-added services to be included in LCS packages (e.g. analytics and optimization) Achievements Development actions Refurbishments and upgrades  Installed base management  Customer roadmaps to plan and budget upgrades  Transfer technical expertise to key markets to enable growth  Improve scalability with remote services and tools  Leverage expertise to drive larger Metso opportunities Consultancy and expert services 4 Capital Markets Day 2015
  • 21. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015 Key takeaway #3: We grow faster than the market and maintain strong profitability Services by Perttu Louhiluoto21 • Operational improvements • Customer responsiveness and closeness • Growth in production essentials • Roll out newly launched products and introduce new innovations • Growth in performance services • Gain market share through more customer-centric operations We continue to grow profitably and shape the market
  • 22. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015Services by Perttu Louhiluoto We are in a strong position to grow 22 Leading player in services for minerals processing Tough market with opportunities to win We continue to grow profitably and shape the market The leading technology and services provider for end-to-end minerals processing
  • 23. © Metso© Metso Capital Markets Day 2015Capital Markets Day 2015