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1. How to Prepare for
ITIL 4 Foundation
Certification?
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2. ITIL 4 Foundation Exam Summary:
Exam Name ITIL 4 Foundation
Exam Code ITIL 4 Foundation
No. of Questions 40
Passing Score 65%
Time Limit 60 Minutes
Recommended
Practice Exam
ITIL 4 Foundation Practice Test
Sample Questions ITIL 4 Foundation Exam Sample Questions and
Answers
Exam Fee USD $150

3. ITIL 4 Foundation Syllabus Content:
Syllabus Topics:
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization
adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they
interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices

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5. ITIL 4 Foundation
Sample Questions
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6. Que.: 01. How should an organization include third-
party suppliers in the continual improvement of
services?
a) Ensure suppliers include details of their approach to service
improvement in contracts
b) Require evidence that the supplier uses agile development
methods
c) Require evidence that the supplier implements all improvements
using project management practices
d) Ensure that all supplier problem management activities result in
improvements
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7. Answer:
a) Ensure suppliers include details of
their approach to service improvement in
contracts
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8. Que.: 02. What is the reason for using a balanced
bundle of service metrics?
a) It reduces the number of metrics that need to be
collected
b) It reports each service element separately
c) It provides an outcome-based view of services
d) It facilitates the automatic collection of metrics
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9. Answer:
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c) It provides an outcome-based
view of services

10. Que.:03. Why should incidents be prioritized?
a) To help automated matching of incidents to problems or
known errors
b) To identify which support team the incident should be
escalated to
c) To ensure that incidents with the highest business impact
are resolved first
d) To encourage a high level of collaboration within and
between teams
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11. Answer:
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c) To ensure that incidents with
the highest business impact are
resolved first

12. Que.:04. Which guiding principle recommends
assessing the current state and deciding what
can be reused?
a) Focus on value
b) Start where you are
c) Collaborate and promote visibility
d) Progress iteratively with feedback

13. Answer:
b) Start where you are

14. Que.:05. How do all value chain activities
transform inputs to outputs?
a) By determining service demand
b) By using a combination of practices
c) By using a single functional team
d) By implementing process automation

15. Answer:
b) By using a combination of
practices

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