Twitter and Facebook terminology 101 requested for training support staff.

2. First of all,
let me just start by saying…

4. Facebook
Pages

5. Profiles
your personal homepage
“everything about me on FB”
Groups
collaborative spaces
“organizing with others”

6. Pages
an official Facebook presence for an organization,
managed by Page Admins
“promotion, sharing news, audience interaction”

7. Liking a Page
“I want to follow this organization
and get their updates.”

8. Status Updates/Stories (Posts)
Content shared by a user on a profile, group or
page; displays in reverse-chronological order.
“I have something new to share with you.”

9. Responding to a Post
“I acknowledge your message. You are heard.”

10. Liking a Post/Comment
Non-verbal signal of approval.

11. Timeline (“The Wall”)
Collected" status updates from a profile/group/page.
“Things I do with Facebook are collected here.”

12. Pinning
a Post
Keeps a post at the top
of the timeline for up to
7 days.
Only works on posts
Admins write.
“This post is about an
unplanned outage – please
read.”

13. Messages
Private posts sent by users to Page Admins.

14. Twitter

15. Tweet a message sent via Twitter, 140 char max
Follow subscribe to another user’s tweets
Every tweet from everyone you follow appears in your
Home Feed/Timeline.
“Please follow us on Twitter for up-to-date information.”

16. @Reply a tweet targeted to another Twitter user
 Visible in others’ Home Feeds only if a user follows both the
sender and recipient.
Mention a tweet that contains “@username”
anywhere in the body of the text.
 Visible to all Followers (like any regular tweet).

17. .@reply or ?@reply works like an @reply, but
all of your followers will be able to see it.
“This response is for @you, but everyone would benefit
from seeing it.”
Direct Message (“DM”) a private tweet
between sender and receiver.
• sending a DM: user must follow you
• receiving a DM: only from users you follow

18. URL Shortening
Reducing the number of characters in a URL to save
space in a tweet.
URLs usually appear at the end of a tweet

19. Retweet (“RT”)
Sharing someone’s tweet to your own account.
Auto-Retweet re-post an exact tweet.
Manual Retweet to add commentary.

20. Favorite save and highlight a tweet on your account
“I like your Tweet.” “I want to save this for later.”
Hashtag (#) community-driven categorization of
tweets using relevant keywords
 context, tracking and search purposes

21. I’m Megan Ura.
Computer Training Coordinator
megang@stedwards.edu
448-8554
@Megan_Ura
Need Help?
facebook.com/help/pages
support.twitter.com

22. Image Credits
• Sketched Facebook and Twitter logos: Chris Spooner
• I know that feel bro: SociallyAwkwardRobot
• Cropped FB logo: TheNextWeb
• Large Twitter logo: Fasticon
• Pinned Post: Social Media Travelers