2. A Legacy in Learning
ACS acquired Intellinex
to provide learning
services for its global
clients across multiple
industries.
Became one of the
largest and most
scalable learning
outsourcing providers
in the world.
Learning legacy of
more than 40 years
EY L&D organization
serving global
population.
Implemented global
learning platform for
over 144,000
learners.
EY inducted into
learning “Hall of
Fame” by
‘Training’ magazine.
EY created Intellinex,
a wholly-owned
subsidiary, to deliver
learning services to
its clients and to new
markets.
Since inception,
Intellinex built
and delivered over
50,000 hours of
custom learning.
Conduent
Learning
Services
Xerox acquired ACS.
Xerox Learning
Services is a
recognized leader
and one of the largest
financially stable,
growing learning
services providers
in the industry.
Xerox
Learning
Services
acquired
Intrepid
Learning.
3. A little history: xAPI has been in use
to track social learning activities in
our ecosystem since Aug. 1, 2015.
Learning@Conduent
185,641 xAPI statements (03.14.17)
Conduent Learning Services
5. #10 Measurement
Initial Defined Managed Measured Optimized
• No documented
strategy for
measurement
• No measures are
collected or
reported
• No performance/
success measures
• Guidelines for
measurement, but
are followed
inconsistently.
• L1 and L2
measures are
inconsistently
collected and
reported
• Standard
performance/succe
ss measures exist,
inconsistently
collected
•Guidelines are
consistently followed
•L1 and L2 measures
are consistently
collected,
inconsistently
reported
•Standard
performance/succes
s measures exist,
consistently
collected,
inconsistently
reported
•Measurement
strategy, adhered to
and periodically
updated
•Automated data
collection and
reporting processes
and broadly
distributed
•L3, L4 metrics in
place for the
majority of programs
and regularly
reported, some
correlation to
business impact
•Learning leaders involved in
business strategy and
measurement practices
aligned to business
•Data collection and reporting
processes
automated/systems
integrated to provide
dashboard reporting to the
business and learners
•L3, L4 metrics collected and
linked to business indicators
•Predictive and prescriptive
analytics under investigation
or implemented
6. #9 Data and analysis on 70-20-10
Value
Speed to Proficiency and MasteryDate of Hire
Courses
Programs
.
Concrete Experience
Reflective Observation
Conceptualization
Active Experimentation
Coaching and Mentoring
Learning Communities
Communities of Practice
Job Shadowing
Stretch Assignments
Define the Experience
10%
Formal
Learning
20%
Exposure
70%
Experience
Time
xAPI
7. #8 Analytics on how your organization
works and learns
Like this?
Or this?
8. #7 You want to track and
manage onboarding
Challenges to onboarding
Metric from McKinsey:
Cost per employed day (CPED) over the first six months
https://hbr.org/2017/02/a-better-metric-for-the-value-of-a-worker-training-program
9. #6 Data on
modern learners
The Modern Learner wants more than
access to content, they want an experience
UNTETHERED
Learning that is available anywhere, across a
variety of mobile devices
COLLABORATIVE
Collaborative opportunities to learn with, and from,
others
EMPOWERED
Empowered learning that allows them access to
opportunities outside their role/job to remain
relevant, challenged and engaged
ON-DEMAND
On-demand learning opportunities to learn what
they need to know when they need to know it
10. #5 Data to connect learning to
business objectives
11. #4 Improve data collection processes
Inferno of Spreadsheets Purgatory of Pivot Tables Paradise of Fulfillment
• Data via downloads in a
variety of formats, .csv, .xls,
.xlsx, .csv, .pdf, .zip
• Information in isolation
• Manual processes
• Download
• Data tables
• Basic visualization charts
• Sharing via email
or SharePoint
• “Always on” data collection
• Interactive dashboard
visualizations for the
business and learners
• Learning involved in business
strategy and measurement
practices aligned to business
12. #3 Optimization of analytics
Process
Extract, Transform, and Load (ETL) using the xAPI
• Identify outcomes and develop
performance measures.
• Enterprise level
• BU level
• Program level
• Create and implement a data
collection plan
• Analyze the data.
• Communicate the results.
• Reflect, learn, and do it again.
Data Capture
Learning Systems
• LMS
• Virtual Learning Platforms
• Video Platforms
• Survey Tools
Enterprise
• HRIS/Talent Management Suites
• Financial
• CRM
• CMS
• SCM/ERP
Analytics
Business intelligence
Multiple Algorithms
• Neural Networks, Decision Trees, AI,
NLP, Support Vector Machines
Applied across learning and enterprise systems
13. #2 Benefits from analytics
The Business
• Selecting employees who are mostly likely to meet the needs of the business.
• Reducing time to proficiency.
• Training initiatives that drive business outcomes.
• Identifying Hi-pos and prescribing personalized learning paths.
The Learner
• Personalized learning paths that adapt content and experience based upon role, preference, and interest.
• “Over the top” services that deliver context aware content to support point of need learning.
14. #1 Insights and impact for the business
LinkedIn: 2017 Workplace Learning Report
https://learning.linkedin.com/content/dam/me/learning/en-us/pdfs/lil-workplace-learning-report.pdf