1.
Table of Contents
1. Definition of customer
2. Types of customer
3. Customer value and satisfaction
4. Customer is Always Right?
5. Why do business lose customer?
6. What is excellent customer service?
7. Advantages of good customer service
8. Why should love customers?
9. Conclusion
10.References

2.
Customer Service

3.
What is excellent customer service?
 Treating respectfully
 Following up on feedback
 Handling complaints and returns gracefully
 Understanding customers' needs and wants
 Exceeding customer expectations

4.
Advantages Of Good Customer Service
 Increases customer purchases in size and frequency
 More customer referrals and recommendation to new
customers
 Builds your business reputation, reduces complaints
and problems

5.
Excellent Customer Service
Example: Amazon, ebay, Wish etc.

6.
Why should love customers?
 Return Business
 New Business

7.
Our Research
Understanding
sale
Existence

8.
Conclusion
Customers are wheel for a business, so the
success of a business depends on them and only
they can help you to achieve a business aims.

9.
References
• http://www.business.gov.au/business-topics/selling-products-and-
services/customers/Pages/customer-service.aspx
• blog.bigcommerce.com
• usatoday.com
• http://www.atctraining.com/customer_service.html