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@Sales20Conf • #s20c McKinsey & Megatrends for sales organizations

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@Sales20Conf • #s20c
McKinsey & Company Proprietary MaterialsMcKinsey & Company Proprietary Materials
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Training:Call
Center
Inquiry
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Retention
Call
Retail Card
Transaction
IVR
Activation
Agent
Activation
Web
Activation
Call Center
Balance
Transfer
Retail
Balance
Transfer
Web Balance
Transfer
Call Center
Inquiry
Retail
Deposit/With
drawal
Training:Call
Center
Inquiry
Account
Application
(Web)
Call Center
Dispute
Retention
Call
IVR
Activation
Agent
Activation
Retail
Balance
Transfer
Web Balance
Transfer
Call Center
Inquiry
Retail
Deposit/With
drawal
Low CSAT Training:Call
Center
Inquiry
Account
Application
(Web)
Web
Activation
Agent
Activation
Web Balance
Transfer
Call Center
Inquiry
Retail
Deposit/With
drawal
Account
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(Web)
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Veröffentlicht in: Vertrieb, Business
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